For over 4 weeks, my friend and mentor and I have been trying to cancel fully refundable…read morereservations made this past March to see his half-sister for 5 days in late Sept and Oct. they're both unable to go due to hip and knee replacements and medical complications that have resulted. Despite notifying the hotel of our desire to cancel the reservations over 4 weeks before the 3-week cancellation deadline, Hotel Playa Victoria refuses to honor the cancellation without full rate penalty, notwithstanding the clear terms in their written confirmation. They offer alternative dates, but my friend is immobile and may never travel overseas again. A hotel that refuses to honor the refundable reservation terms they provided in writing while insisting they can accommodate him at a later date (when he may never travel overseas again), is not helpful and only causes further distress. Do written contracts and plain language no longer matter?

This hotel is quite nice and on the beach! We very much enjoyed being able to walk to the beach…read moreand the ocean view from our room. The staff provided excellent service. The carpeting is a bit dated, but the rest of the facilities were good.

I stayed at Casa Caracol this past Spring as a last stop in Andalucia after taking the train to…read moreMadrid and leaving Spain. This was a great last stop. The hostel is very friendly and intimate. Other hostels I've stayed at can feel more like hotels, but this resembles a bed and breakfast. The common room is used by many guests, as is the kitchen, creating a sense of community. The beds were comfortable, bathroom was clean, and the location was great. A short walk from the train station, shaded by buildings around it, and close to the city hall square. I would stay again if I came back!

Cadiz amazing. Casa Caracol the bomb…read more Incredibly nice people: guests and staff. The rooftop is amazing and it's pretty cool that they generate their own solar-energy. We loved this place and even after a few days we felt like part of the furniture. Place really reminded me of the way chilled but friendly beach hostels were in Australia in the early 2000's.

From the owner: El Hotel Monte Puertatierra está ubicado en pleno corazón de la ciudad de Cádiz, a tan sólo 100…read moremetros de la Playa de Santa María del Mar. Un hotel ideal para el cliente vacacional y para el cliente de empresa. Las 98 habitaciones y sus instalaciones han sido reformadas recientemente y cubren perfectamente las necesidades de descanso y confortabilidad. Están dotadas de doble acristalamiento para evitar ruidos y de equipos de descanso de alta gama, la mayoría disponen de cama KING SIZE (200 x 200), además de gran variedad de amenities, minibar, WIFI gratuito, Smart TV de 55" con canales internacionales Chromecast y MOVISTAR, aire acondicionado/calefacción según temporada y cafetera con cápsulas y agua de cortesía. Entre sus instalaciones destacan el parking, gimnasio, sala de conferencias, sala de descanso, business corner y salón restaurante.

Very nice hotel, near by the beach, restaurant, bus stops. Easy to get to from the airport by bus…read more Very clean. The reception people are super helpful and friendly. Would definitely stay again.

From the owner: Este hotel familiar, de ambiente informal, se encuentra a un minuto a pie de la playa de la…read moreVictoria, a 5 minutos a pie del hospital Puerta del Mar y a 8 minutos de la estación de tren Estadio. Las funcionales y acogedoras habitaciones cuentan con balcón, conexión Wi-Fi gratuita, pantalla plana, minibar, cafetera y tetera. Los apartamentos tienen, además, cocina, lavadora, y sala de estar con TV y camas extraíbles. La ornamentada suite de 2 dormitorios tiene 2 baños, una bañera de hidromasaje y una terraza amueblada. Algunas habitaciones tienen vistas al mar. Se ofrece servicio de habitaciones. El hotel sirve un desayuno buffet (por un suplemento) en un bar cafetería. Cuenta con un spa con jacuzzi y baño turco, donde se ofrecen servicios de masajes y tratamientos de belleza. La recepción está abierta las 24 horas y se pueden alquilar bicicletas.