Faded glory! Once a great hotel, now living off its reputation. Unfortunately, very tired with mediocre service. Good for large tour groups.

This hotel is a fifteen minute walk from the Deauville-Trouville train station...we had to walk as no taxis or Uber's were available when we arrived. The hotel is beautiful from the outside with a nice little garden area with benches just in front of it. The lobby has nice sofas and tables and there is a bar on one side with the restaurant behind it. We were charged 30-something euros per night for buffet breakfast for me as my husband was part of a conference. I tried to opt out of it as I would have preferred to try the small cafes outside but I could not. The back entrance has some outdoor bistro tables and chairs and across the road are tennis courts. Along the back road is the convention centre, Olympic pool and Deauville beach. Right beside the hotel is the Deauville Casino and tons of shops and restaurants within walking distance. The room we had was a smaller one with king bed. A door separates the bedroom from the entrance and closet. The washroom has its own door from the entrance area and the toilet area has its own door.....allows for quiet sleep for one person as the other is getting ready. There was no iron in the room....we had to request it and the cleaning staff would try to remove it daily but I told them to leave it for our entire stay. There is a safe and coffee maker and a small closet. They replenished toiletries daily and I requested our towels to not be changed (by hanging them up) in order to be "green" but it looked like new towels daily. The disposable coffee cups and lids, and daily plastic water bottles negated any "green" initiative. I did like that common washrooms on the main level lit up with movement and were not left on at all times. There is a tiny elevator but stairs are close by. The gym is small and limited and the pool is decent (small) with loungers and sofas. The pool was not busy during our stay. The concierge was not too helpful when I asked for info on tours. They said they had none and we could hire a car for 100 euros per hour and hire a guide for 500 euros for the day The walk over to Trouville took me about an hour to get to the beach...at a strolling pace. We used our rental car to go to Juno beach. The buffet restaurant in the hotel was large, extensive and good quality. Plenty of pastries but I would have liked more fruit. read more

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On the first night of my stay air-conditioner was barely functioning , It was one of the hottest days. I asked to be reimbursed for sleepless night and after a few days they finally promised money return . Since we left , no return on credit card and no responding to my emails. Hotel is outdated. Dated decor, standard room did not appear to be 5 stars, but location is great. Outside is much more beautiful than inside. read more

Great location on the seafront. The hotel was renovated in 2016, but it wasn't a major makeover, as the place still retains its dated décor, and the quality of facilities, amenities and service is more 5-star-minus than 5-star-plus (eg. Mandarin Oriental, Shangri-La, Four Seasons, Park Hyatt, etc). Housekeeping responds extremely politely but not so swiftly to requests to fix the aircon or to change the batteries for the TV remote control unit. This is only a 4-* because, along with its sister Hotel Barrière Le Royal, it's the best hotel in a Deauville. read more

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No trip to Deauville is complete without a stop in this well known and chic hotel. Personally I like to have a cocktail or coupe de champagne in the bar. The service is impeccable and the little nimbles that accompany the drinks are yummy. The walls of the cosy bar are covered in paintings of polo ponies in action as well as some paintings of French celebs (see if you can spot Gainsbourg!). I could live without the new green neon lights though... read more

I want to personally thank the staff for going out of their way to reassure me and make me feel so comfortable. My Airbnb across the street from hotel had given me the wrong lock box code so I could not enter. It was 11:30 at night, I was frustrated, tired and just wanted to sleep. The Airbnb support told me to find the closest hotel for the night, which was this hotel. I entered reception in tears. They were so kind, gracious and reassuring. Thanks so much for making my negative experience a positive!!!!!!!!! read more

Caviar Fouquets restaurant: good food. Expensive bill (145 for 30g caviar). Appalling service: 1 waiter and 1 maitre d' for 12 tables. Why should a 5* hotel save on staff will remain a mystery. read more