Very disorganized overall and frankly disappointing. The entire castle was booked for a wedding and…read moreanother entire event - however, none of this was communicated when we reserved the room. As a result, they only had one tiny terrace that could fit a max of 25-30 people for the entire castle guests. This was a surprise "gift" discovered at check-in when we booked the room 4 MONTHS in advance. No communication whatsoever to guests of the hotel beforehand that probably would have chosen another hotel to avoid the drama and lack of services. The entire day was filled with miscommunication between oh no the terrace is closed, actually it is open, the bar is closed, no it's open, actually it's definitely closed... but you have the lobby, though. Guests were confused and waiting for menus for 30 minutes with no communication from anyone. Some kept asking for a table to eat their food. Strangers sat together in the same seating because there was no room anywhere... They had all their staff focus on the wedding and event and only had one waitress on the terrace for everyone else. So basically, paying hotel guests were left wandering, confused, stuck, and overall with subpar service for a 5-star hotel. When they tried to "offer" something for the inconvenience, there was lots of miscommunication as well between spas, massages, and buffet tickets, but oh yes, we won't charge you NOW, but definitely later. So I guess they think it's ok for us to pay 100 euros per person for a BBQ buffet event as a "sorry for the inconvenience"... We just wanted a normal castle restaurant. It's not a matter of price but a matter of principle. Overall, we've been to many 5 star hotels, and this was definitely the worst experience we've had. You will be paying almost $400 a night for NO. No restaurant, no bar, no full hotel access, no communication, no pretzel at 7:15 pm, no coffee in the room, no library, and no table for eating on the tiny terrace. They kept proposing for us to drive outside the castle even though we booked specifically to be IN the castle. If you are going to prioritize a wedding AND an event because it's more money and close everything, then do us all a favor and mark all the rooms as booked so you don't waste our time. Don't try to be greedy and want everything but offer nothing.

We stayed in the castle and it was absolutely amazing. Service and decor were both wonderful. The…read moregrounds are immaculate.

They advertise shuttle from airport but there is no shuttle. The rooms are hot! All controlled by a…read moreCentral System. No way to control room temp. Front desk did bring a fan though. Towels were cheap. Floor was dirty. Stay somewhere else.

Nikita and Garzan, both work at the the front desk, and are great examples of employees! Both do a…read moregreat job in customer service! Both deserve to be commended and given a raise!

Got there, checked in, then checked out a couple hours later. We ended up staying in city center…read moreinstead. It's not that close to anything nice and walking through here to get to the nicer spots is not going to be pleasant. This looks different in person than in pictures. AC didn't work in the room, nothing they advertised as having (bar, restaurant) was open, and it's in a very sketchy looking neighborhood that could potentially be dangerous. It's very loud outside of your window so you would need earplugs to sleep. Seeing as how I only looked at a map and saw it was close to an underground and affordable I thought it was a great spot but then you get there and it's not pleasant at all. Everything outside of this place is not nice. You won't want to walk anywhere from there so take a taxi if you can to city center. There are so many homeless people just around the corner and more strip clubs and prostitution than I could ever have imagined. So many people on drugs a block away... it's not a place to stay at if you want to walk anywhere but if you are going to take a taxi and get out of that part of town it should be fine but I wouldn't know since I didn't stay to find out.

Love the hotel and the staff and I will stay here again…read more Even in daylight the area has gone downhill in the last couple of years. I came by taxi at night as I wasn't comfortable walking alone this year. The easiest way to get here if you arrive in the main station is to exit the train station by platform 24 and you can be in the hotel in 3 minutes walking. The breakfast is great and was until 1pm in the afternoon on weekends. This is unheard of in Germany so I was pleasantly surprised.

Lufthansa put us up here after travel delays from Frankfurt to JFK and it was an unexpectedly…read moreexcellent stay. The front desk staff was kind and cheerful, the facilities and rooms are immaculate, quiet environment, bed was comfy, additional pillow menu, and one of the best breakfast offerings of our 2 week vacation through 4 countries. Thank you for making our 2nd additional night "stuck" in Germany so comfortable and unexpectedly enjoyable!

The rooms are typical European aize, very clean with the unexpected western touch of a washcloth…read more The staff is extremely helpful. Parking is plentiful. The bar was relaxing and they provided good service. I lowered my score because of the very bland panini I got from room service. Was not hot and with no condiments on the side. Nothing like what was expected and not really appetizing to me.

Very nice and comfortable old school Grand Hotel. The staff and service is very friendly and…read moreattentive but never too posh. You simply feel welcome as a guest, never as a customer. The rooms are quite big and furnished with some antiques of the owner, the Prince of Hessen. Cleanliness was never an issue and if you have a problem it will be solved quickly. Minibar and shoeshine are complimentary. The breakfast buffet is huge and offers nearly everthing incl. Japanese corner, fresh orange juice, Champagne and a vast choice of teas. Okay, the TVs could be bigger and some guests will miss a SPA but you can use the Mainhattan Fitness Club for free, have a very good restaurant and a great cocktail bar in-house.

I have only visited this hotel once and it was a great experience albeit a brief layover. This…read morereview is more about Jimmy's Bar. I really love Jimmy's Bar. Many times we have ended up at Jimmy's for an after dinner cigar. The bar is elegant with plush leather seats and a comfortable bar area. The bartenders and servers are attentive without hovering. One of the main reasons I love this place is the entertainment. The first time I visited a few years back there was an American woman who was married to a US serviceman stationed there. Ever since, I have loved stopping by any chance I get. The crowd is mostly friendly businessmen entertaining or staying at the hotel

Sad to say, but the stay here was a disappointment and they were not very accommodating…read more Our flight into Frankfurt arrived at 0745 and we were at the hotel by 0930. Yes, we were definitely early since check-in is at 1500. We were really jet lagged and needed some rest. The reception was very slow, painfully slow. When we asked if we could check in early, we were told we would be charged. Since we were dragging, we agreed. So, when we got to our roo, at 1000, we were charged 150 euro for the 5 hours extra. Are you fricken kidding me?? Talk about taking advantage of travelers! The room resembled a Holiday Inn. Not that there is anything wrong with a Holiday Inn, but when we are staying in a "luxury" hotel, I would expect more. The bathroom was super tiny, with the toilet, sink and tub crowded into one sad room. As someone else had mentioned, the ceiling is quite low. A tall man would have to duck. Seemed odd since Germans are known for their height. The bed was ok, the pillows were flat and lifeless. The carpet was old, looked like from the 1970s. The room was hot, even with the air conditioner turned full blast. And yes, it was cold outside! We finally opened the window. Unfortunately, even on the 18th floor, we could hear the sirens constantly blowing from police and ambulances. Keep this in mind if you are wanting a relaxing stay. The positives: the view of the river Main was beautiful. It was located on the trail and a quick walk to the markets. The room was clean and housekeeping did a great job- kudos to them. And the concierge was friendly and helpful.

Take me back to the 1970's - Small room, outdated rooms, squeaky bed…read more Completely disappointing, took 15 minutes to check in and I was the only one in line. Sitting on the bed now and writing this review, I just keep sinking and sinking, crappy mattress. No in room AC (air conditioner). Only an air blower but no proper air conditioner. There is no high speed internet- as a guest you have the option for free internet at 5mps or high speed that you have to pay extra for. The room was so bad I went to reception and paid more to change my room. This room is no better. Please renovate. Please make improvements and modernize. Please have correct and accurate room descriptions. It is a real pity that with such a beautiful view, this hotel could have had so much potential. No go - NEVER staying here again!

Amazing hotel with great decor!! A lot like a "W" hotel, 1 block from Frankfurt main train station…read more(Hbf) and part of the Marriott Autograph line. Service, upkeep and staff is excellent!! Lena was fantastic .Only 15 min from airport by train, so if a layover best option to relax.

Well we attempted to visit but we were not welcomed. Perhaps because we were black? The guy at the…read moredoor invited us in however his manager said we could not enter although we were dressed. Seems a bit racist. What a shame.

A nice clean hotel located almost in the middle of nowhere. That is the only major drawback to this…read morehotel. I suspect it is a conference hotel and therefore ok to keep people in. Staff are friendly and very helpful, rooms are clean and have nice beds in them. The breakfast buffet is also quite ok. The Swiss bar is the highlight of this place as it is probably the cheapest hotel bar I have been to. Drinks are very reasonably priced and the service is excellent. There are a lot of meeting rooms here for staff or customer get togethers and they prepare the rooms very well. Prices for rooms and meeting rooms are also not bad and reasonable. I would happily stay here again. Parking is quite expensive here at €30 a day and I don't quite understand why? There is free street parking available in the area and if you can find one take it.

I have stayed at this hotel for many days this past six months. The services are wonderful, the…read morestaff professional and condition of the rooms is very nice. 1 stars: edited to 3 because they kindly apologized. Upon check-in today I was issued this coupon which stated: "Dear Guest, for this breakfast card your room bill was charged with the corresponding amount. Please hand this card to your waiter. If you do not use this card please kindly return it when checking out and we will take the corresponding amount off of your bill. Thank you and have a wonderful start to your day. " This is a new policy because never did I receive this parking ticket in the past. In all the hotels that I have visited in the past 30 years, never had this occurred. In short, if you lose this card, you are billed for breakfast. FYI, when you book, you can book with or without breakfast. I don't book breakfast because I always dine in Taunus. This is strange and it's almost illegal. I'm going downstairs to submit this now. Let's see what happens. They were nice! But this was strange.