Checked in this hotel for our honeymoon. I have to give 5 stars for the service that was provided by to us by the staff. My husband and I arrived in Spain without a luggage as our flight got delayed multiple times and our luggage didn't make it with us. The front desk staff that night (we arrived at around 11pm on Valentine's Day) was very friendly and helpful. He even offered to contact our airlines to follow up on our luggage. He (sorry, I forgot his name) gave us a map and pointed out places of interests and gave us safety tips when we go to certain ones. He even knew the entrance fees to museums, etc. My husband was into photography so he asked the same front desk staff that checked us in on where would be a good place to take picture overlooking Madrid, and he gave us two suggestions - - which were the exact locations that my husband was referring to.
Our luggages came the following day, and they delivered it directly to our room. The hotel area is nice, has a classic / modern touch to it. It's very accessible to nearby restaurants and small shops for souvenirs. I look forward to going back to Madrid and will be staying here again. read more