Luxurious, high-end hotel with many amenities. We were welcomed with a tray of cheese, crackers, some olives and squid, and local drinks. Rooms are cleaned daily and a chocolate at your bedside at night. They provide slippers and a bathrobe too. And they give you a few beautiful, blue glass bottles of water daily! Our stay included a free breakfast buffet served from 7-11am. They had a variety of savory and sweet breakfast items. Your choice of scrambled, hard boiled, sunny side up eggs, bacon, sausages, cheeses, cured iberico ham and sausages, turkey, smoked salmon, variety of fruit, salad, cold cereal, juices, bread, some gluten free baked goods, croissants/pastries. The front desk is helpful and accommodating. We'd like to thank Carmen who has been great at recommending great dining spots (Casa Dani and Cadaques)! They also have a van outside that can drive you to nearby attractions if it's available. You can't reserve it but if it's there, the driver is at your disposal. We were able to grab the van for the Royal Palace, which would have been a 40 minute walk. The van was available around 11:30 am and noon on another day. Most other times, it's been gone. But so glad it was there on the day we needed it! Many attractions are about 20-40 minutes by walking. The hotel is close enough to tourist spots, but far enough from crowds. The area around is high-end like Beverly Hills with LV, Gucci, Cartier, etc just up the block. There is also a department store, El Corte Inglés in the same direction as well. The front desk has 10% off discount cards if you tell them you will be shopping in that department store. There are a few drawbacks. The room was tiny. Bathtub may not be comfortable for all as it was very narrow even for a normal sized person. But I think those are the only things I felt it was lacking. And maybe if you wanted to be closer to the center of town, you may not want to be this far. There are a few metro stations for your convenience if you don't like long walks. But we were fine with walking most of the time. Thankful for their services and their warm and kind hospitality. It made our trip a memorable one! read more

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Great location where we could walk to wherever we wanted. They also have a ridershare service that we caught a couple of times. Our room was clean, and the staff was very friendly. The room is very European, but tastefully updated from older styles: a slightly small bathroom with a landline, a bidet, double beds put together for a king size (but are very comfortable). The soaps smelled and felt pampering. read more

I get taking my clothes and putting them on top of a hotel laundry bag...maybe I'll bite and get laundry service. I understand tying my phone charging cord into a knot...gets it out of the way...and is maybe being helpful? The one thing I don't get is removing the TV remote from the room every day. I'm here to see Madrid, so not that big of a deal, but I do like some background sound when I'm getting ready. Super weird that you have to call the front desk daily for a remote. read more

Beautifully appointed hotel with excellent service and fantastic location. Very close to both the train station and airport. We booked as part of the AmEx fine hotels and resorts and so we had both breakfast and one nights dinner included in our stay. Breakfast buffet was very lovely offering both typical Spanish breakfast cold cuts and breads and fruit/yogurt as well as eggs (scrambled/sunny side) bacon and sausage. The dinner was hit or miss, we went two nights and once was incredibly busy and the food and service was sorely lacking but the other evening we went, the service was 10/5 stars and the food was phenomenal. They provided a coloring book and a washable stuffed bear that my toddler son could play with and even gave him some free French fries to snack on as we waited for our meal. The foie gras creme brûlée starter was one of the most unique and delicious appetizers we had tried in Spain, it was fantastically prepared. The mains were also impeccably prepared and full of flavor and we were extremely pleased with our dinners. For the location and service and walkable options around the area for tourism I would def recommend. read more

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A beautiful hotel with magnificent accents and décor. I booked through the AmEx fine hotels and resorts, and it comes with breakfast for two and a hundred euros to spend on amenities. I also did get an upgrade to a much grand suite from what I initially booked. I had a lovely time at the hotel, and no complaints from me. read more

This hotel is listed as "leading hotels of the world" on American Express, this is as far away as it gets from a leading hotel. The rooms are tiny with huge furniture, once you open your suitcase you can't walk around the room. The bathrooms are super small and with one sink, you have to walk sideways through the bathroom. The elevators are ancient and super slow, have a feeling that you can get stuck in them. The staff tries to be helpful but have no authority and the hotel is always very full. This is at best a three star hotel. For €700 per night one can find a much better hotel in Madrid. read more

Came to this hotel for several reasons... 1. Very well located 2. Great reviews 3. Good price Upon our arrival, we got the 2 rooms we booked... the hotel is nice and maybe could pass as a boutique hotel as it is small and just has a dining area and a bar. The rooms, well on the small side... bathrooms, here is where the joke comes.... the toilets sit on a narrow space... when I say narrow, I mean as narrow as it can get... you can sit on the toilet and have no space to move your arms... I actually could not use the toilet as it was impossible to do so! How can an architect accept this??? Crazy!!! Stayed for 5 nights and my experience with this issue was blown away.... my kids got a slightly larger toilet but still a joke. The bed was good as well as towels a linens... Unless I am guaranteed a larger bathroom, I will not be returning to this hotel. Enjoy read more

Enjoyed my stay at the Gran Melia Fenix so much the first time that I came back a 2nd time. It is a nice hotel and the staff are very helpful. If you get club access, the area is very nice for breakfast and for the snacks/drinks in the afternoon with an outdoor area to relax in. The rooms are fine, suites are obviously larger but also stayed in a smaller room that was fine for 3 adults and a child. Next time I am in Madrid I will definitely stay here again! read more

Very clean, comfortable beds, staff is very helpful. Rooms are a bit small, yet functional. Breakfast is very good and satisfying.

This is the only Melia property I've stayed at but it's lovely. The red staircase is striking against the traditional Spanish architecture and design. The staff is very friendly and helpful. The bed and pillows were so comfy, I was alone so I didn't mind the two twin beds. I was able to let in some air from a small terrace door that opened up. The breakfast buffet is amazing so get the rate that includes it. They have a Thai massage spa that looked beautiful but I didn't get to try it. They have an adequate gym that I did use, dim lights and zen-like. They offered tea in the gym but no hot water? The only other thing I was missing was an outlet in my room that would allow me to plug the hair dryer in and see myself in the mirror at the same time. So a mirror on the desk provided could fix that, as I like to see what I am doing. However the hair dryer was fantastic for a quick dry! read more

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HORRIBLE EXPERIENCE Last Month On the third day of a five night stay we were inundated with human sewage in the hallway from our bathroom. Of course we had to walk through it to find the problem and call for help. When they finally arrived to address the problem, they made three attempts to get us to switch to lesser rooms. We were finally moved to an equal room. The plumber had to be called to work on the mess and we were given a very brief time to gather our things and move. Of course my electric razor came up missing and we were not permitted back in to look for it. This caused us to miss our evening plans which we were looking forward to. We were offered NO compensation for the nightmare experience except for dinner that night. When we checked out and I addressed the compensation issue, I was assured the manager would contact me shortly. Well after over two weeks passed and I had to contact her and she offered me a free nights stay well after we had returned to the USA. read more

Truly Grand the instant you walk in. Expansive breakfast feast along with some of the freshest squeezed juice I ever. Took the tour bus to all the landmarks, castles and city centre, unforgettable. Home of R'eal Madrid though not my thing, be careful when planning shopping trips as they observe siesta FIERCELY and will close shop!!!!!!!! LOLLLLL Melia Fenix is luxury and staff can be a tad stiff nosed until they determine your leverage but Madrid as a whole is more breathtaking read more

Great place to stay. Loved the location. The staff was over the top friendly, the rooms were clean and well appointed, not much more you can ask for. The rooftop bar is too cool, great view and vibe. The main bar downstairs was very nice and great service/drinks. The only knock is the downstairs bar closed at 12am. Too early for Madrid and a big rowdy group! When back in Madrid, this is the only place I'll stay. read more

On a birthday European trip. We were deliberating between this hotel and intercontinental and we are very glad we chose this hotel. Facilities were top notch from the lobby to the rooms but what makes this stands out is the people working here. The receptionist racquel was very helpful and welcoming. She even made a restaurant reservation for my birthday at St. James restaurante, since I was craving for paella and the place did not disappoint. The most classy thing the hotel did was suprised me with a birthday treat of champagne and cake in my room. Thanks Gran Melia for a memorable time in Madrid. read more

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We loved this hotel! The staff were very friendly & very accommodating! Our room was absolutely lovely! The hotel was a little further away from where we usually like to be but it was easy & reasonable to grab a taxi or Uber. read more

We paid extra for the red level room/service, but never found real value in this upgrade. Our room was the size of a postage stamp and the bathroom was smaller yet. I had to wonder, "If this was the red level, "upgraded" room, what were the rest of the rooms like in this property??" Two people do not fit into the bathroom comfortably and the toilet/bidet area was in a claustrophobic nook in the back. The hotel did have a very classic feel, but it was too easy to find flaws upon closer inspection (e.g. the room and bathroom were unclean, I had--and have--more water pressure than the shower did, the plaster/repairs were annoyingly evident and poorly finished on the various ceilings/walls of our room, the supplied toiletries were in very short supply, etc.). The red level "private breakfast hall/open bar & snacks" room is also dated, stuffy, and in need of repairs (BEWARE: several of the glass table tops had broken and very sharp edges). The provided tapas-style food and snacks were also a far cry from what my partner and I wanted or expected. There are various bite-sized, mostly meat/cheese options, but very few were appetizing to us. We had a cookie or two and an almond or two (mostly because both were in short supply) and healthy options were essentially non-existent, save for a few, mostly bruised red delicious apples. During one day of our stay, many dishes/bottles were empty and no one was tending the room. Even when the room was tended, numerous items were either in short supply or not available (e.g. dishes near empty, empty, or overpopulated with one item as opposed to several differing ones). We should never have had to request replenishment of anything, but we inevitably did each and every time we visited this area. Surely we had our share of water and a few glasses of champagne during our three night stay, but we simply didn't feel this "upgrade" was worth the added expense given the lacking selection, atmosphere, and service. The breakfast service was generally very attentive, but even then things were overlooked and wanting (e.g. my partner was served ice-cold coffee, the breakfast buffet wasn't well or quickly stocked, our eggs took 30ish minutes to arrive, etc.). Beyond these things, the hotel website boasts that if you book online you will be provided with $20 euros per day to spend on property (with some exceptions). The thing to know is that you must ask for this benefit and provide a voucher that is emailed with your confirmation, otherwise you won't receive it. The front desk will neither inform you of this fact, nor will they meaningfully assist you (other than to tell you that they need the voucher information) when you do. There were other flaws, such as the hotel's attempt to charge us again when we had prepaid our stay, the uninteresting music that could be piped in via the TV, the uncomfortable warmth of several common areas (to include the red level common room), the fact that the chocolate "cake" and the "homemade chocolate cake" are the same thing (and not what we'd term chocolate cake in the U.S.), the early morning we were woken by a continuous knocking sound, the one small double-window in our room, etc. All in all we enjoyed our stay because of the city we were in, not because of this hotel or its representatives specifically (even if some members of the staff easily outshined others in effort, interactivity, and personability). Perhaps its informative to close with this: As a meliarewards member, I could have opted to stay at this property for free on my birthday. I actually returned to Madrid on my birthday (to travel home the following day) and I paid handsomely to stay elsewhere. BOTTOM LINE: This hotel's website paints a picture that doesn't match reality. You'll never see a "red glove" with the red glove service and you'll likely not find any meaningful benefit in the upgrade (or in staying at this property, for that matter). The hotel is well located, but there are many better hotels in better, more central locations. Had we known about these many aforementioned shortcomings in advance, we would have chosen to stay elsewhere. read more

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Hands down, this is in the top three hotels I have ever stayed in when traveling abroad. From the car they sent to the airport, where the driver waited the two hours we were delayed and then cheerily took our fiend to a separate hotel without charging him, to the attentive staff who brought me bread and bananas free when my stomach wasn't feeling well...the service here is second to none. Centrally located to all the great sites and neighborhoods in Madrid, and with a knowledgeable, patient and helpful staff (who spoke really good English), this is a perfect place to establish base camp for one of the great cities of the world. The breakfast buffet, which you can include in the price of your room, was quite a spread with a variety of local favorites and tons of fresh fruit. The homemade yogurt, with a choice of syrups made from fresh fruit (raspberry, Kiwi, etc.), was delicious. The hotel lounge is laid back, with excellent service. Perfect for a pre-tapas drink before heading out on the town. Lastly, the housekeeping service was impeccable. Everything was spotless. When I return to Madrid, I will happily stay at the Gran Melia Fenix again. read more

What can I say but excellent service from the front desk (Marina) to the Martini bar (Miguel and his attentive friendly staff, to the housekeeping - where they focus - "attention to detail"- Thanks for such a wonderful and memorable stay!! read more

Wonderful Hotel. Great breakfast that was included. Rooms were as expected from a 4 star hotel. Roof top bar was a let down but thats the only ding. Highly recommend. read more

Great hotel near the MAN - Museo Arqueologico Nacional ("MAN"). This is a classy, extremely clean and well-maintained luxury hotel. Reminds me of my favorite hotel in Brussels, Hotel Amigo of the Rocco Forte chain. Great room service, staff is on point at all times. Hotel is truly grand. An older building look but that is 2017 spot-on clean. Truly enjoyed my stay. Look forward to coming back. read more

Great Hotel ! Fantastic location! Great service, and awesome breakfast ! Try to book a red lever room ! Well worth the treatment!

We were given a complimentary upgrade to Red Level, which we truly appreciated. Having the access to the private lounge for snacks throughout the day was a very welcome feature (which I have experienced at other Melia hotels in the past). Having a small, uncrowded area for breakfast also is pleasure, though when we visited the main breakfast area on the way out to the airport we realized how limited the selection was in the lounge. Our main concern about the stay was the room. Because of the layout of the space, the room feels much smaller than it actually is resulting in a sense of being cramped. For example, the desk area is separated from the rest of the room by a large column, which makes movement very difficult. The bed and sitting area take up so much room that again movement around the rest of the room is limited, and it leaves little space to leave suitcases out, etc. Related to that, there is minimal storage -- especially for two people who have been on the road for awhile. The bathroom was much worse. Very narrow walking area, equally narrow bath tub and counter space. Plus the counters are broken into different areas, and the toilet is awkwardly set behind a glass door, creating more mobility issues. Further, the decor of the bathroom is very dark and depressing. If you like firm beds, this is for you. We have gotten accustomed to softer ones, so it was a bit rough for us. A matter of preference to a degree, I guess. When we arrived the internet was down. We were told that it was because there was too much wifi activity in the hotel. Huh? How can a hotel of this repute not have adequate servers to handle large occupancy? House cleaning is very aggressive. They start very early in the morning and enter without knocking at that time. Tip: be SURE to put the do not disturb sign on your door when you go to bed if you do not want to be woken early. Similarly, leave the sign up in the afternoon, as they come in for afternoon check unannounced as well. The concierge at the Red Level spent a lot of time with me trying to find a last minute reservation on NYE, for which we clearly should have planned better. After I left her, she told me she would call after working with colleagues. I never got a call. Only when I saw her in the lounge and approached her did I find out there was nothing at all available. She recommended we go to the hotel bar for their bar menu. When we went, the manager told us that they were not serving at the bar. We then went to the main concierge, who called the bar and found out that they had a cancellation and we could eat there after all! This was in the sitting area next to the bar -- less than half the tables were taken when we ate there around 9pm! My partner also had frustration with the Red Level concierge service, as every time he went their the concierge was either helping some one else (totally appropriate) or simply nowhere to be found. We ended up having to call the concierge from the room to be able to track them down when they were not at the desk. My partner did a massage in the Thai Wellness Room. He said the treatment was outstanding; however, they only provide medium sized robes, which can be a bit...uh....revealing and discomforting for large sized patrons (the staff acknowledged the problem). Very much on the plus side, though, the location is excellent for accessing many of the major tourist sites, a wide array of restaurants, and tons of shopping if that is what you want to do. There is much antiquarian charm to be found throughout the hotel. But for us this was a very mixed bag experience. read more

We stayed here for one night in July and thought it was great. The location is excellent, the room was really nice but most importantly the service was fantastic. I've found that standards of service in posh hotels can slip sometimes when dealing with scruffy English people (like me) but that was emphatically not the case here, within five minutes of arriving they had already sorted our evening's entertainment for us, later on they agreed to us having a late checkout for no extra charge, and there was champagne and strawberries with chocolate sauce waiting in our room for us when we got back in the evening. The breakfast was good, and the hotel also has a cool little outside bar area with very friendly staff and cocktails (this bit had only recently opened when we were there). read more

I stayed at the Gran Melia earlier in the year and have meant to write a review for ages. Some pictures today triggered my memory. The hotel reception is beautiful, spotlessly clean with a sweeping staircase. The bar has a stunning stained glass domed ceiling. The room was extremely comfortable, made better my a pillow menu so you can order the one that is just right for you. The rooms are fitted with out with high quality furniture and fittings. The touch screen next to the bed for the air conditioning and lighting was excellent. We ate the in the restaurant during our stay and the food was sublime! A real taste of Spain! I wouldn't hesitate in recommending this hotel to anyone. So much so I will be staying again on my next visit to Madrid. read more