Wonderful staff, perfect location. The breakfast is great. The hotel is currently being renovated, so it'll probably be bigger and even better soon. We got one of the newly renovated rooms, and it's beautiful. Huge showers!!! Major plus.
My only complaint, and this is a biggie, is that the wi-fi is somewhat unreliable. When I was connected, it was great. But after about midnight and for most of the 9 a.m. to 3 p.m. time, it seems like I could never get connected for some reason. It was frustrating. If you really are desperate though, the free FirenzeWifi (a very strong signal just outside and across the street at the San Lorenzo church). read more