From the owner: Mercure A quelques enjambées de la gare TGV de Massy, offrez-vous le confort d'un hôtel Mercure,…read moreavec tout ce que cela comporte de services. Cet établissement dispose de tout le confort moderne et sa décoration est sobre et soignée. Couleurs vives, parquet laqué, grand hall.. Un endroit idéal pour un séjour d'agrément ou d'affaires.

We reserved a room at desk for three days. After the first night our room code was disabled and…read morecoming back after midnight (on December 26th 1:00 am) it was impossible for us to access at room. We tried at 1:20 am to: 1) knocking on Service door: NO RESPONSE (THE HOTEL WAS COMPLETELY UNATTENDED) 2) calling hotel telephone number (reported on web site) (1:20 am): NO RESPONSE 3) writing an email at address reported on hotel web site (1:20 am): NO RESPONSE 4) checking again all procedures for code 5) calling police (112) (2:03am) Police arrived at 2:40am. They tried the same steps we did and made some more call to police center to try helping us. When 3:20 policemen suggested us to change hotel and go away. Hotel personnel opened Service at 6:00 am to give a new room code. We got full reimbursement of stay but we had our vacation absolutely ruined: PRICELESS!