[Associated with a World Cup visit; no idea if this is how they normally operate.]…read more
This is a 4/5 hotel as far as rooms and comfort; but the price and billing is in league with a 5 star hotel with 1 star service.
[0] - Rooms are great. Very clean. Great views.
[1] - Facilities are nice. Nice restaurant, good, typical breakfast.
[2] - Service is sub-par. No concierge. Front desk people are friendly, and attempt to be helpful - but are quick to over-promise and under deliver.
[3] - External. Was unable to get laundry done after multiple attempts. Everyone told me why it could not be done, why day-after-day, it was someone else's problem.
[4] - Tours. Had called hotel about tour recommendations prior to staying. None of their recommendations had worked out. After *staying* in the hotel and asking day-after-day, we get different answers about how to do different activities, and whether or not confirmations have been made.
FINAL: Recife is beautiful. The staff at this hotel are friendly. It is World Cup, so I know that they are busy, HOWEVER, it is also expensive and there is a persistent avoidance of responsibility from the people we are dealing with.