We had an amazing, last minute trip to Zermatt and stayed at Hotel Bella Vista. It was a fabulous…read moreexperience--the staff are all so amazingly kind, and they accommodated our little family and my gluten free requests easily and graciously! The views of the Matterhorn from the hotel are unreal and we loved everything about it! Will absolutely be back!

THE BEST PLACE. The…read morecutest swiss chalet. Lovely rooms. Awesome amenities. The nicest family and staff running the place. So easy to deal with and they treat you like total family. WE DID NOT WANT TO LEAVE!! In fact we wish we had stayed in Zermatt for longer. The views are beyond amazing. The food and breakfasts so good. Close proximity to anything in and around this gorgeous mountain town. We loved Hotel Bella Vista. We loved Zermatt. Honestly a great value for the money. So easy to deal with and it was a joy being there.

Superb location close to the train station was our impetus for booking, but we were pleasantly…read moresurprised by the gorgeous balcony room, radiant floor heating in the bath and terrific rainfall showerhead. Two standout experiences that make our review 5 stars are Enrique, the skilled, creative and theatrical showman bartender and an accommodating and kind kitchen staff that made sure I had GLUTEN-FREE options for breakfast due to my allergy. We will never forget waking to the sheep and their bells. Great place to stay in Zermatt!

Nice hotel with florals decorated all around the exterior. Everything was nice and comfortable. We…read moreonly wished they had mini-fridges in the rooms.

excellent breakfast, comfy room and attentive service. view of the matterhorn and a great location…read moreto get to everything in Zermatt

This hotel was fantastic. Staff were very helpful and breakfast was a perfect start to our day…read morereturning to Zurich. This hotel has a shuttle to and from the train station but it is also in walking distance.

Fantastic customer service, beautiful room, elegant common space and a great breakfast included…read more Overall excellent experience! Higher recommend!

Beautiful hotel situated within steps of the two main lifts (trains). A little off the Main Street…read more-- which makes the hotel so much more quiet. Lovely staff. Laundry. 4 pm tea. We took a room upgrade and received a lovely two story suite -- amazing accommodation! Highly recommend!

Absolutely amazing choice of a hotel by the Viking cruises powers that be! We had an extension…read morepost-river cruise, and this hotel in Zermatt, Switzerland was wonderful! Huge comfortable room and super-comfy bed. Great service. Wonderful, extensive breakfast buffet. It does not have air conditioning, as most do not, and I was seriously worried about the deadly heat gripping western Europe. Turns out, the weather was very nice (higher altitude) plus we had a balcony with wonderful views, and we just left the door to the balcony open at night for cooler, fresh air (2nd or 3rd floor, can't remember which one.). It is located near the beginning of the main "street", with everything we could ask for right there or right outside. I would DEFINITELY stay here again, no questions asked! LOVED this place!

We spent 2 nights at this hotel as part of a Viking Cruise extension. The hotel is well located for…read moretourists as it's very near the rail stations (the shuttle in and the Gornergrat Bahn, which goes to the glacier, with several stops). We stayed in mid-August and had a room with a balcony facing the main drag. This means a Matterhorn view when weather permits. We were fortunate to have good weather. Since there's no air conditioning at the hotel, having a window open is necessary on hot summer evenings. Unfortunately, there's always lots of activity on the main street so the noise level may bother some people if a window and/or balcony door are left open for ventilation. The hotel is luxurious but some areas have eclectic decor. We enjoyed the comfortable king bed, the ice cold tap water, and the quick hot water. The bathroom had niceties like a heated floor and heated towel rack, but the toiletries were inferior. We missed having an in-room safe. Our room and en suite bathroom were spacious by most European standards. Hanging and drawer space were adequate, and there were USB ports for charging electronics. Breakfast was included with our accommodations and was a buffet (actually 2 buffet set-ups, with one having gluten free selections) plus a choice of individually prepared eggs. While the selection of hot and cold foods was good, the food in the buffet chafing dishes was far from hot during our visit. There are 2 elevators serving the 4 guest floors in the hotel, so there can be backups during group check-ins and checkouts. This happened for our group and for at least one other we saw. The stairs are adjacent to the elevator, but the poor lighting in the stairwell made for an uncomfortable experience. We didn't use any of the spa facilities. While we enjoyed our stay, I might consider a different hotel if I return to Zermatt.

Great proximity to the town & lifts. Absolutely wonderful service and our teens loved it, too…read more 10/10 would stay here to ski again.

Our favorite boutique hotel in Zermatt. Great view on the…read moreMaterhorn. Friendly staff. The rooms are well designed and comfortable. It is always a pleasure to spend time there in the winter and at any season.

Hotel in the very center of Zermatt. It's a family business…read moreand this you feel everyday with the service - it couldn't be better. We had a spacious room with view to the "Toblerone" - apart of that very nicely renovated, bathroom with bath top, minibar and Coffee machine. Talking about the bar on the 1st floor, very nice too with a cosy fireplace and barkeepers - especially Tim from Irland - on top of their profession. Wellness area with indoor swimming-pool, jacuzzi indoor and outdoor, ski room, which is even pleasant and a restaurant which serves great food - especially considering that hotel restaurants do not have the best reputation. Best hotel in Zermatt with everything you could dream of and without the "schiki miki" touch and behavior you often find in Zermatt. If we come back to this great mountain village, then surely to hotel Sonne

A very nice hotel with the worst restaurant imaginable. Our ski club stayed this week and were…read moregreeted by courteous staff in a beautiful location. Everything from our rooms to the spa, upstairs bar, ski room, morning taxi service, front desk staff and breakfast was fantastic! Unfortunately, our 7 included dinners were horrendous! On a positive note...Dennis, our bartender, was an absolute rockstar! He took amazing care of our entire group and was a friendly, attentive, sociable, and an all-around amazing person! Thank you! You really made our stay! Dinner was consistently one of the worst dining experiences I have ever experienced. The salad bar was decent and the dining room was cute, but our waitress (Natalia?) was a useless idiot. The unpalatable meals took a ridiculous amount of time each night despite being a fixed menu. Our waitress could barely manage to clear plates, never mind serve us or take drink orders. Over half of our 45 person group ended up eating elsewhere due to the awful service and food quality. Dish after dish was sent back uneaten every night, but nothing was done to rectify the situation. I spoke with the front desk about alternative food choices and was at least able to set up a delicious fondue dinner for 10 of us for a 15 CHF upgrade per person one night. But every other meal was a major disappointment! We paid a lot of money for an upset stomach, awful service and hours of wasted time. I at least expected some sort of compensation from management after so many people complained and skipped dinners, but nothing was done. I'm extremely disappointed in the overall experience. Food is such a huge part of travel, and this hotel missed the mark. Eat literally anywhere else! Zermatt is full of fantastic eateries.

Wonderful pizza and atmosphere. A very welcome break from many of the stuffy establishments in town.read more

The best pizza in Zermatt. It was so good I came back a 2nd time during a 4 day trip. It's a small…read morebar/restaurant with a family feel. On top of that, the service is incredible. Really can't say enough positive things about this place. A MUST try if you are ever in Zermatt.