The Hotel Heron on Prince Street in Old Town, Alexandria is a combination of old and new. The original landmark building is over 100 years old. We stayed in the new building on Washington Street, which I actually appreciated as the shower was hot, the plumbing was good, and the room was quiet (there is a rooftop bar "Good Fortune"). The room's furnishings were a little fussy, and I was puzzled by the small upholstered bench at the foot of the bed -- it seemed too small and was definitely in the way. I found the lighted panel by the door to be very bright in the middle of the night -- shining like a beacon -- summoning me from the depths of slumber. But otherwise, the bed was cool (ALX temps in the 90s), comfortable and luxurious. A little stingy with the towels, but I didn't ring for more. Great location just steps away from King Street and shops and restaurants. We dined at Kiln, but sadly did not get a chance to experience the speakeasy nor the rooftop bar. (Our bad fortune). Valet parking only. Would come back my next time in ALX. read more

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I really like the ambiance and the environment I enjoy the 24 hours open but I don't enjoy certain staff going out of their way to inconvenience you. For an always open hotel staff should be flexible and accommodating. It makes the overall staff morale go down for the one overnight front desk guy that made it difficult to enjoy the hotel. Daneitra read more

A great rooftop spot in Olde Town. Very open and spacious. Comfortable seating and friendly staff. There was a smell of rotten bar. Definitely need that to be looked at. Other than that, I would visit again while the weather is nice. read more

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Good Fortune Rooftop Bar Love the vibe. Overlooks Old Town Alexandria. Nice oversized comfortable sofas. There was a DJ that was spinning some tunes so that was a nice surprise. read more

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We came for a day party event. Vibes were on point -- good music, mature crowd, and a cozy rooftop space. Definitely recommend reserving a spot if there's an event happening, it can fill up quick. Drinks were solid, food was decent. I'd go again for sure. read more

Hotel Heron Alexandria Old Town, Curio Collection by Hilton - Views - Hotels Near Me - Alexandria, Virginia

I read some of the lower reviews on this site and noticed that they were for Good Fortune bar (rooftop bar), not the actual hotel itself. The hotel opened in June of 2024 and was simply beautiful and stunning. I loved the newly renovated interior and the lovely boutique hotel. You will no the disappointed but the hotel. However, there are a few things that could be improved, as noted, below. Service (3/5): At check-in, Rosie was amazing to explain everything but upon check out, the lady was confused. When we went to check out the next morning, the lady at the front didn't actually credit us for our free drinks - we had to ask twice for a new receipt. Instead of admitting she made a mistake, she said, "the details showed the discount." No, the details came up with completely different final bill....I really hate it when I have to be the one to explain things to those that work there. What could be easily taken care of (through training, etc) it leaves it to the customer to have to pay more attention. Value (3/5): The hotel room itself seemed like a deal, but the confusion in the actual amenities left me a bit discouraged. There is an automatic $25 charge (amenity fee) that is automatically charged. You MUST use it in the attached bar/restaurant, KILN, or you lose it. That hardly seems fair seeing that KILN doesn't have breakfast other than a take away pastry and not a good lunch option. We had a "two free drinks" from Hotels.com (ie, Expedia) that we were told we could use at the speakeasy, Francis Hall. While we were there, the server was confused and said that we could not use them here but she would make an exception for us. Valet was $45 a day for parking which seems a lot for Old Town Alexandria. We saw a lot a block away that was $10 per day. Location (5/5): Just a block of King street, this hotel is in the BEST part of town. read more

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The amenities are NONEXISTENT They dont even have a store downstairs. If u stay here make sure its just overnight. Longer than that your bound to UNSATISFIED!!! read more

Great new spot in Old Town, much needed rooftop Real Estate that gives you beautiful 360 views of downtown Alexandria and the river. The drinks were great and the hotel is beautiful. There's a small food menu available on the roof with full service restaurant on the first level. read more

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This was our first time at Hotel Heron, and it will not be the last. The rooms were great, the service impeccable, a very good breakfast spot (Homegrown), and a cozy bar. The rain during our stay did not dampen our spirits. We had a great time. read more

The cutest hotel in old town Alexandria! It was super convenient, being walkable to anything you can imagine! The staff was so lovely and the rooms were absolutely charming! We took advantage of the rooftop bar and it was lovely with sweeping views of old town! The staff was so lovely and even gave us complimentary drinks! I'd highly recommend making hotel heron part of your stay! read more

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The room was very pretty, very clean, and had plenty of space! The bathroom was very elegant. Hotel staff were friendly and allow you to leave bags with them for safekeeping before or after you've checked out if you are sightseeing. Pretty good location too, and easy to get into DC using Uber/Lyft/train. King Street is right there too, and has lots of good shopping and restaurants. The only cons are the water pressure is a little low in the shower, but still pretty good. The AC control is also quite bright and we couldn't figure out how to turn off the light at nighttime! The $25 credit for the hotel restaurant, Kiln, wouldn't go too far with their food prices. We got a cheesecake for $16 which was just alright. Overall, though this is a great value and we would consider it again if we were visiting DC! read more

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Enjoyed the rooftop DJ set this past Saturday over Labor Day weekend. Although the drinks were watered down the music was extremely loud and the food was disgusting. Don't think I'll ever come back. read more

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Loved the chill vibes and scenic view from the rooftop bar. Picked up an espresso martini to pick me up for the evening, def did the job. Seating is limited but my group of friends and I waited around for a table to become available, which did in minutes. Heard bathrooms were clean and presentable also haha read more

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On September 29, 2025, I attended a party at the Heron Hotel that started in one of the suites and later moved to the rooftop. Unfortunately, what should have been an enjoyable evening turned into an extremely disappointing experience at the rooftop bar. Our party had a reserved section, and although a waitress occasionally came around, service was inconsistent, so my husband and I decided to order directly from the bar -- which turned out to be our biggest mistake. Ignored at the Bar: While I stood at the counter, a male bartender never acknowledged me but immediately served a Caucasian couple who walked up beside me. Another bartender who had just finished with another guest looked straight at me without saying a word until I had to address her first. Unprofessional Behavior & Allergy Concern: When I ordered a margarita, I noticed she began making it with orange juice. I quickly and politely informed her of my allergy. Instead of responding professionally, she angrily discarded the drink, muttered under her breath, and then attempted to reuse the same shaker that had contained orange juice. This was unacceptable and unsafe. Hostile Attitude Toward Guests: The same bartender became visibly agitated, not just with me, but also snapped at my husband for simply asking about Baileys in an espresso martini. The entire interaction was hostile and unwelcoming. Despite the poor service, I paid for our drinks and still left a 20% tip out of courtesy, as we were also ordering on behalf of another couple. However, the way we were treated left me feeling singled out and unwelcome. Final Thoughts: I will never return to this bar. There are too many establishments in Alexandria where both my money and my presence are valued and respected. The Heron Hotel rooftop may have a nice view, but no view is worth being treated poorly. read more

Stayed recently for nearby family event. Hotel was convenient to event, and some additional sight seeing in our free time. Upside: front desk staff was OUTSTANDING! Amari, Joshwa and Jelena take 'guest service' to another level. Responsive to text requests, cordial, truly caring about the experience at this property. Downside: some design and service decisions were not up to a 'resort' level. Rooms had no storage drawers so had to live out a suitcase . Toilet paper in my room had no 'holder', just an open roll on the shelf with the towels! Food/bev service in Kiln was painfully SLOW. Rooftop bar atmosphere was nice, but drink menu was limited that ONLY what was listed - no variations. Even the beer only had 1 listed-so it was Miller Ale or nothing. . Sadly, the gracious, hospitable front desk staff did not overcome all the 'odd' operational choices. There are other Hiltons nearby that are closer to standards I expect from Hilton. read more

I've been here to the rooftop bar a few times. Once with a group and a couple times on my own. I haven't seen the rooms or stayed in the hotel. When I go the front desk staff is friendly and greets guests which is nice. The elevator to the top can be a bit slow but it's usually people going up and down. The rooftop is nice and has nice views of old town Alexandria. They have a DJ and you can have a chill time with friends. It's not a big Space and seats can fill up fast and there's not much room to stand. Drinks are a bit high and not filled up for the price you pay. $18 for half a small cup wine. read more

6/5 I'm an ICU nurse that works with oncology patients, I love my job but sometimes healthcare heroes need to rest their cape and this was the place to come for a much needed vacation with my family. Amari, the wonderful young lady at the front desk was an absolute angel amidst a very unpleasant experience in another location. We arrived at Hotel Heron late night after walking with heavy luggage in the cold desperate to have some rest and the exceptional customer service provided by Amari brought the peace we wanted - she was efficient, warm, attentive, and over all such a charming and wonderful person. Safety Access to front doors was limited to key-holders or being cleared by security which were guarding the entrance. Super accessibility-friendly with the staff carrying your luggage and elevators to take you where you needed to be. Cleanliness Walking into the lobby the place looked super sleek and just smelled clean. There was no trash, no dust, no vermin around -- the common areas were organized and comfortable to be in. The rooms felt so luxurious with complimentary robes, clean bed sheets, working air conditioning that circulated the entire room as well as the bathrooms being spotless. Side note: The food was amazing, it was nice to have the option of dining in the place you're staying. Breakfast, dinner, or a nice drink. Overall, such a positive experience and I highly recommend! Thank you Hotel Heron and Amari for the excellent stay we will be coming back. read more

We enjoyed our stay! The front desk and service was very friendly. The room was perfect and bathroom was pretty and spacious. Great location. Would definitely come back! Our only complaint was the breakfast. It was actually laughable. They didn't even try with the breakfast sandwich lol. Luckily we used our $25 credit. read more

My family enjoyed the actual hotel accommodations but found the hospitality staff at both the Kiln and the Penthouse bar off-putting due to their lack of service for the guests. read more

A wonderful hotel in old town Alexandria, super friendly staff, very clean and comfortable. Actually one of the nicest places I've ever stayed. Bar and separate speak easy for nighttime fun. Very classy! read more

The place itself is nice (Good Fortune Bar), but I was really shocked when I saw my bill. I ordered a French 75 and was charged the full price of a prosecco glass plus an additional $12 for the gin--bringing the total for one cocktail to $26. That's excessive. If that's how they price cocktails not listed on the menu, the bartender should have informed me before making it. Unfortunately, I only noticed the breakdown after I had already left, so I couldn't address it in person. Very disappointed in how this was handled. read more

Well, it's 5 stars now! Management popped for a bunch of really nice, sturdy umbrellas and it made all the difference! Went last night and were greeted by beautiful, cool, Army-strong Candace at the concierge position running the deck like a boss! Janae was our server and her 1000 watt smile and infectious laugh set the tone! Cocktails were large and icy! The view was lovely, the breeze welcome, and once again, the crowd eclectic and well turned out! Great venue! MW read more

I had really high hopes for the hotels new rooftop cocktail bar, Good Fortune. It is a beautiful rooftop with stunning views but on my birthday there was quite a few issues with the treatment we received, the service, and the drink menu. Things would definitely need to make an huge turn around for my friends and I to go back or even recommend this lace. Reservation: About 2 weeks prior, my friends and I were able to reserve a table here for my birthday to enjoy the rooftop. I was especially looking forward to the espresso martini cocktail. My friends arrived before I did. There weee told to sit in one of the areas that said reserved, so they did. Shortly after a manager came over to remove them, stating the section was reserved and they couldn't sit there. My friends shared that we had a reservation and were told to sit there. The manager said that I hadn't paid for the reservation and they needed to move, then brought her friends over to enjoy the area. When I arrived my friends had shared what happened and I spoke with the manager and that I was not even given an option to pay when reserving. She said that was a new feature as of this month. But I had made the reservation 2 weeks ago and after our interaction I went on the site to make another reservation and was not prompted to pay for any reservation. Service: The only reason they received 2 stars was our service was so nice and had great recommendation for drinks. However, the manager was giving special treatment to her friends and after awhile our drinks were collecting a lot on the small surfaces we had without being cleaned up. My friends had also brought a cake and asked to get plates and silverware. They told to go to the bar in the hotel lobby for that. After disappearing for awhile they returned but later on our bill, without any acknowledgement or service, we we charged a cake cutting fee. After going back and forth with the manager about how this should be shared upfront prior, we had to go retrieve all the dinnerware ourselves, and we cut the cake ourselves the manager went and removed it. Drinks: The menu looks incredible and interesting and we were excited to try some of the cocktails. Our reservation was at 8pm, so not incredible late for a night out for drinks at a rooftop bar. However the espresso drink and a few others we were interested in were already out. We were made aware the cocktails were batch cocktails and whenever they were done that's when they stopped serving them. The crowd didn't look incredibly large that night and it had rained for most of the evening before we got there. So to run out of batched cocktails seems like poor planning. Ambiance: It had rained right before we got there and the seating in the reserved section was all really nice and new outdoor cushioned furniture. So because of the rain it was pretty soaked and it was not wiped down at all for us. We managed to flip the cushions, sitting on pillows, or just finding ways to deal but some of us just ended up just getting our butts wet. We had a really nice view of old town, the water, and even National Harbor. Would love to see this location again but with better service and better planning or not doing all batches cocktails. read more

Extremely disappointed with my stay. The room was smelly, poorly maintained, and far below acceptable standards for a new facility. It's as if they was saving this room for last and I was the selected one. I brought my concerns to the staff immediately, The front Desk staff indicated that Zane Smith will contact me back and it over 1 1/2 weeks - yet no manager has bothered to follow up or take responsibility. The lack of professionalism and basic customer care is shocking. I would not recommend this hotel to anyone. read more

My husband and I were very excited to explore all that the Hotel Heron had to offer. As long time residents of Alexandria we enjoy finding new and exciting places to go. I am very sorry to say that we were extremely disappointed in our experience.  Upon arrival we went to Good Fortune, their roof top bar. Since there are a limited number of true roof top bars in Old Town we were excited to experience this. Unfortunately, we were met with disappointment. The bartending staff was not friendly and did not make us feel welcome. One bartender was scooping ice with a glass instead of using a scoop. This is a dangerous practice that can leave glass in the ice receptacle if the glass were to break. We asked about an item on the drink menu and our bartender said "those are to be enjoyed in solidarity". Not having any idea what that meant and not appreciating the cryptic description, we did not order this. The 3rd bartender was very arrogant and publicly stated that she wasn't going to follow protocols because she "did not break glasses".  After one drink we decided to test out the bar off the lobby. I would like to commend our bartender, Andrew, for his friendly demeano. He should be recognized. Additionally, several of the dinner menu items which we tried while sitting at the bar were quite good. Unfortunately there were also several missteps here as well. We were disappointed that a bar that prides itself on cocktails made so many of them with regular ice that you would use in a soda. It completely ruins the experience that a large cube could add to a well made cocktail. After a cocktail I ordered a bottle of wine. We also ordered off the restaurant week menu and we wanted to enjoy this bottle with our courses. The bottle did not appear for over 20 minutes. Our 1st course came out and still no wine. We were then informed that the wine needed to be chilled. I informed the manager that I did not want my main course to come out because I was holding off on finishing my 1st course until I had my wine. Five minutes later our main courses came out and we still did not have a bottle of wine. At that point the manager brought out the bottle of wine but we decided to cancel the order prior to him opening it. With our entire dinner now sitting before us it didn't make sense at this point to open an entire bottle of wine. The manager barely commented when I requested to cancel the bottle. I can't think that this type of behavior is good for sales.  Suffice it to say that I really wanted to be blown away by my experience at the Hotel Heron after all the hype I had read. Unfortunately, the experience was so poor we are afraid to even attempt his again. I have little confidence that this establishment will last in the competitive Old Town market. read more

Excellent all around! From location, to staff and service, our family couldn't be any happier! read more

Hotel Heron Alexandria Old Town, Curio Collection by Hilton - Hotels Near Me - Alexandria, Virginia

House keeping turned the lock so the door was open. I assume this was while they cleaned, but guess what, they never retracted the lock... so my room was wide open for hours. Would not recommend anyone stay here. read more

We are Old Town locals for the past 4 years and were looking forward to trying the brand new rooftop spot, Good Fortune. Unfortunately, our experience and impressions aren't great after a few visits. While it's one of the nicest and best views for OT rooftops, not to mention cool vibes and music, the service here is terrible. Service staff are unfriendly and unwelcoming. As much as we would like to recommend this place to friends/family visiting or passing through, there are plenty of other places with just as good drinks but with the service that locals here expect. I'm pulling for this place, but they have some management issues to sort through. read more

Horrible experience. The lobby smelled like sewage and I didn't have hot water for TWO straight mornings. They don't start serving breakfast until 0800. In DC. read more

The Staff at Good Humor are amazing. The kindest most good natured fun people. We especially love Jenay, Erajen (sorry if not spelled right!) and the whole staff. They're so kind and nice and calm under pressure. Def come here to hang with the bar staff! read more

So thrilled to have such a beautiful new staple in Old Town! The hotel is gorgeous and the people working there are even better. Amari is an outstanding hostess who goes out of her way to make guests feel welcome, Harry is a visionary who cultivates a one-of-a-kind atmosphere, and Phillip keeps everything on point. The restaurant, Kiln, has excellent food and drinks - get the sweet potatoes and any of the specialty cocktails! The sunset view from the rooftop bar, Good Fortune, is the best I've seen in Old Town, and the music is a complete vibe. I was able to preview Francis Hall, the bar toward the back of the hotel that is set to open in July, and it was an absolute gem. I asked for a custom cocktail by explaining the type of drink I wanted and the bartender did not disappoint. I recommend Hotel Heron to anyone who's looking for a unique stay curated with local touches, a delicious meal, or a fun and stylish evening with great cocktails and a view! read more

Hotel Heron Alexandria Old Town, Curio Collection by Hilton - Beautiful view from the rooftop bar, Good Fortune! - Hotels Near Me - Alexandria, Virginia