My husband and I stayed at this hotel for 4 nights in late June. It's about 2 1/2 miles north of…read morethe action but just a few minutes to the nearest Metro stop which made it super convenient. The front desk staff was fluent in English and always very helpful and friendly. My husband is a Platinum Marriott member and his status allowed us to consume anything we wanted out of the minibar. That was mostly beverages and a snack or two, which we appreciated. The room was just the right size for 2 people and it was decorated very nicely. We were on the 4th floor and were told it was a newly renovated room. There were only 2 other rooms on our floor but when anyone was in the hallway and noisy, it seemed as though our door was wide open. There's a tiny "gym" on the 4th floor and it's just out in the open. It's very basic and we were happy no one used it when we were sleeping or it might be been too loud. I just used Wifi for basic stuff. It always worked and was speedy. The hotel is in an urban residential neighborhood. It's very safe and clean and next door to a huge grocery store where we purchased breakfast every day (the hotel offered a buffet that looked good but it wasn't included in our rate so we didn't have it). The street where the hotel is located is very quiet. This hotel is an excellent value. We would stay again for sure.

This hotel is absolutely amazing. The rooms are very nice, the breakfast is delicious, the service…read moreis absolutely amazing. When I needed their help they were on it! They made sure that I had an amazing stay in their hotel and it really was. If I'm ever back in Madrid, I know for sure I'm going to stay here again!

The hotel is easily accessible via metro from the airport (about 40 min). All the hotel employees…read morethat I encountered were friendly and polite. I stopped by Mery Bárbola Bar to get some snack. The servers Eric and Jorge were both fantastic - they know how to treat customers with respect and anticipate what we are looking for. I was also impressed with the food quality! While there is a Regency Club Lounge, breakfast is served in the open area between the bar and another restaurant, and it is actually a much better idea than trying to do within the limited lounge space. Guest Experience/Concierge provided excellent restaurant recommendations - none of them disappointed me!

I just stayed here one night. I'm a Hyatt Globalist, so had access to the lounge. It was in the…read morebasement and nothing special about it. My room key actually didn't work for the lounge, but was able to fix that. They serve a little lunch and some tapas for dinner in the lounge. I was glad the breakfast was in the restaurant and not the lounge. It had a good spread, but the cava was out and they didn't refill it until I asked a couple of times. My room was by the elevator and a little noisy, but it was a nice room. They said they didn't have any suites to upgrade me to, but gave me a deluxe room.

Not sure what everyone is complaining about, this hotel is amazing! Rooms are very nice, breakfast…read morein the morning (bottom floor) is incredible and everyone very friendly and accommodating. Wife is gluten free so she asked if they had gluten free bread for breakfast, not only did they bring her bread, they brought her some gluten free snacks as well! I travel a lot and stay at Hiltons and Marriott and this hotel ranks up there in top three, if not the best. - Nice hotel / room - Great staff - Filtered water on every floor - Awesome breakfast Great job Canopy!!!

I stay at this hotel for 2-3 nights, the service of this hotel was great. Free breakfast. The…read morecleanliness of this place was actually not bad. Each floor has a water foundation to refill your bottle. The location of this hotel look like a business place hotel it has a good point to get pick up and drop off from a taxi or Uber. Would recommend and come back to this hotel if I'm in Madrid.

I originally booked a different hotel that's 10 minutes away from Santiago Bernabeu by foot since I…read moregot a ticket to a Real Madrid game but my sister stayed at this hotel a few months ago and told me to stay here since it's only a 5-minute walk away from Bernabeu. If you're not in Madrid to go to Santiago Bernabeu then this hotel isn't going to work for you as it is a 30-minute metro ride/ 15-minute at 15euros cab ride to Plaza Mayor and other touristy places. There is a metro station by Santiago Bernabeu. My room and the lobby are nice. The marble bathroom is heated which is good. Bring your own conditioner, lotion and of course, toothpaste. I can smell cigarette smoke in my room. There's no wifi and you have to pay for DSL in your room. I do like their breakfast buffet though. Spanish goodies such as pan de tomate, jamon iberico, pastries, etc. They also have bacon, sausage, eggs, fruits, cereals and rolls. There's a Starbucks across the street...they have free wifi! Aside from the internet issue, they don't have a ramp or a bellhop so, if you have luggage, you're on your own getting past the steps to get in the hotel.

Nice, clean and tidy hotel, big room for a good rate. Delicious breakfast except the coffee. The…read morereceptionist could have been friendlier though.

We stayed here 3 nights as a part of our Portugal Spain tour with Ef Go Tour company. We liked…read morethis tour company and so far this has been our favorite hotel of our stay but dont love location .. too far from anything of interest and nothing scenic. Its the first to provide top sheet which is standard in US but not in Europe. Plus the AC Actually cools the room. Even though we are right across from the elevator... no noise issues from elevator but heard noises from above and then one day construction noise for hours while we tried to sleep . Lots of provided amenities conditioner, lotion, toothbrush toothpaste, comb, shoe shine kit and shower cap. Different pillows sized. Bed is firm which seems to be common for Europe but we have pillow top with toper so not our preference. Water pressure was good and the toilet flush button is huge and really dramatic. There is a bidet but frankly dont know how it works. Breakfast was included in our package and it was just ok. Rooftop bar has view but not much to see. There is a tiny pool. I actually not too impressed with Madrid but if u are coming i would recommend this hotel except location wasnt close to anything.. We were here 3 nights. Enough to see it all.

This is an absolutely beautiful hotel. It looks like an old fashion library in the lobby. The staff…read moreare very professional and friendly. They also speak Englush. You get a complimentary drink and chocolates when you arrive. The first time he forgot to give me the chocolates, so he sent them up. The second time I got the chocolates but no drink They also give you a voucher for 1 free drink at the bar. Bars intimidate me if I am alone, so I did not cash in on the deal. I stayed here at the beginning on my trip in Spain, for 1 night. Then I came back 7 days later and stayed 3 more nights. I ordered Uber Eats a couple of times, and they would always call up and ask if I wanted it brought up. That makes me feel safe! I love this brand. I stayed at one of their resorts in Mexico, and I came up in their system. The only problem was in my second stat one day I came back and the bed was half made, like the staff left in the middle of the job. They have to tighten that up. It is unacceptable.

Beautiful classy old hotel with nice views from some rooms, and an elevator with a glass side. The…read morestairwell is a work of art. Attentive staff, polyglots, competent and efficient from check in to housekeeping. The rooms are comfortable, monsoon shower heads with hand wands, bidets, plenty of electrical outlets, you need to bring your USB adapters. The desk could have used a light bulb (there was a desk lamp but no bulb), the coffee machine makes an acceptable espresso and they have ceramic espresso cups in the room. Downstairs in the lobby there is always cool fruit tinged water which is very welcome. The hotel has a nice bar they call the Library, and they serve a good breakfast. Walking distance from Mercado Barelo where you can pick up bread and charcuterie, produce, or sit down and have espresso, breakfast, lunch, supper or dinner (a different meal every visit for a week), there's a post office nearby, and dozens of restaurants in the immediate neighborhood ranging from very affordable tapas to more than a handful of Michelin Star places. In Winter there are hardly any American tourists, the only other Americans we met were ex-pats or students. An easy metro train ride from the airport, a short number 10 or 37 bus from here to the museum triangle, an very easy metro train to the train to Toledo for a day trip. A block away is a lovely old Catholic church for you Chief of Staff to go to Mass. Prices fluctuate but if you can get one of their better rooms for 150 Euro a night, that's a great deal.

Could have been a lot better is an excellent title…read more As I write, we are on our second of five nights at this four star hotel (early June 2025). So these comments are based mostly on that experience. Will update later if anything better or worse happens. First the pros (glass 2/5ths full): - Clean and good cleaning of room. - AC works great in room and elsewhere. - Small mini fridge, but they restock it with water every day so far. - Excellent view from the room. - Light-tight window treatments if needed. - Quiet so far. - Nice shower with somewhat logical controls (plumbing fixtures can be an issue in Spain). - Bar is nice and not overly priced. Friendly and helpful bartender. - Friendly staff overall, however... (more below). - Large breakfast and decent buffet spread (but don't assume it's included--ask first!) Now the cons (glass 3/5ths empty): - Our "deluxe" room is tiny. I would hate to be squeezed into a normal room. Maybe it's deluxe because of the nice view? - Laminate flooring could use a refresh. So gratis four-star slippers (as we had in our previous hotel) would be appreciated. - The peeling wallpaper enrages my wife. Needs a refresh too. - Access to the photo highlighted "terrace" on the fifth floor was locked on our first evening (it wasn't late at all). Will check again today, but it should have been open. - Front desk, on arrival, carried our luggage to the elevator (not to the room), which was odd. Saved us a tip I guess. - Front desk, on arrival, also mentioned breakfast was included, which conformed to our expectations based on our booking through hotels dot com. However, this morning we received a bill at the table and were told breakfast was not included (30 Euros for two). We asked about the discrepancy at the front desk. The guy told us his coworker had made a mistake in telling us breakfast was included. No offer to correct their own mistake (four stars?). Bottom line: Ask before eating or potentially suffer a bait and switch. More affordable first meals are readily available nearby. - Not one English channel on the room televisions. No biggie, but really? Considering the cost and alternatives, we probably would not stay here again. We have stayed in many hotels in Madrid and throughout Spain.

The palace is truly fit for a QUEEN :3…read more Loveddd the stay here! Okay minus one for the extremely slow moving elevators but the room was really nice, service was excellent, and the breakfast was chefs kiss! The room was decked out in a beautiful gold with a sofa, table, and spacious bed. Amenities included WiFi, complimentary shoe cleaning, and glass bottles of water daily. The outside view was nice (top of the palace or something), bathroom was spacious with complimentary body wash, shampoo, conditioner, hand soap, and lotion. There is a coffee machine in the room as well as a small fridge with drinks and snacks priced per item. They had 2 robes in the room, velvet clothing hangers, and the softest room slippers. They have an awesome breakfast buffet, which cost 45 euros each day or about 30 euros if you pay for all days of your stay. The breakfast although stayed the same every day, were all healthy and fresh ingredients from creamy scrambled eggs, thinly sliced jamon and Manchego cheese, to fresh fruits, fresh juices, buttery croissants, fresh honey comb, pancakes, churros, and make your own omelet station. Also right across the street is the famous Prado Museum and The Cooking Clubhouse cooking class. Their service was excellent helping me load-in and load-out my luggage and there's even an indoor lounge and bar. Would come back 10/10, Salud!! :))

Booked this hotel because of its claimed heritage and its approximation to museums but appalled by…read moreits lack of Spanish culture heritage, which reminds me of mediocre hotel in the States. They just want to meet American's tastes, even serving grapes( which I never come cross in 5-stars hotels in EU). I even shocked by hearsay someone American scream to the waiter for chipotle eggs at breakfast time. So if you want to have a Spanish experience, just avoid this one. Btw, it's bathroom design is also tasteless

This beautiful hotel in the heart of Madrid is close to the action in the heart of the city yet…read moreoffers quiet interior rooms upon request. This was unquestionably our favorite shower in Spain. Anyone and everyone who works at the front desk is incredibly helpful and friendly! Unfortunately, the pillows are flimsy, and the mattresses do not offer good support. So this was our only hotel in all of Spain at which we struggled to get a good night's sleep.

Location location location! While the rooms were a little dated, the bathrooms were magnificent…read more Hotel staff resolved issues very promptly.