We stayed at this hotel for 7 nights and it was an amazing experience. We hired a private driver…read morethrough the hotel and the driver told us that because of the teacher strikes and soccer game, he would not be able to drop us off in front of the hotel. The hotel called him when we were close and they walked in the pouring rain with umbrellas for us, took our luggage, and escorted us in. That was just the beginning! Any time we were in the lobby, we were greeted warmly and we were offered snacks or drinks (that we could easily get ourselves). Everyone was so nice and welcoming. Complimentary breakfast was delicious, service was outstanding. We will definitely be back. Muchisimas gracias por todo, nos fuimos con el corazon pesado. Nunca nos vamos olvidar de ustedes.

Absolutely loved this place! There is a temple dedicated to the Aztec wind god, beneath our feet…read more You can take a peek of it, from above. They have two convenient entrances, depending on where you want to go in town. They offer complementary bottled water and coffee , at the lobby. The rooms are what you would expect at any other hotel establishment. We were very comfortable! The attendants and bell hop were also very friendly. They do have roof top views, (the back side of the cathedral and the surrounding area. The brunch food was great. I will definitely be coming back!

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

Must try brunch buffet. Amazing food, outstanding views and impeccable service. Loved everything…read moreabout my experience, especially their coffee with anise and orange peel. Even my 18 old had a cup and loved it.

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.

Very clean & quiet room with great plumbing. The staff were so nice and you can't beat a…read morecomplimentary 24 hr counter service diner, beer on the house, and chilled water bottles in every elevator lobby. There are michelin rated taquerias & Zocalo within walking distance.... It's a little more expensive than other options but all the amenities make up for this.

BAJEL in the Hotel Sofitel Solid modern fine dining in Mexico City. I had the duck confit and it…read morewas really well executed tender, and not overly heavy. Everything felt clean and intentional without trying too hard. Overall the restaurant has a polished, controlled style and the food reflects that. Worth it if you're looking for a refined experience rather than something overly experimental.

Balta, on the 12th floor of Sofitel, has incredible views of the angel monument. It is a beautiful…read moreview and a beautiful restaurant. The service was excellent, shoutout to Daniel and Victor. My daughter and I both had a Not a Cosmo mocktail. They were delicious. My daughter had the cheese plate appetizer and I had the yellowtail ceviche. Then for our entrees, she had the tacos and I had the steak with potato puree. It was an expensive meal, but every bite was delicious and portions were generous.

We always stay in boutique hotels when we travel, and I found this place on Expedia. Due to the…read moreongoing construction and protests in the Zocalo, travelers are avoiding Centro Historico in CDMX. We got a smoking hot deal on a Junior King Suite with included breakfast, and stayed here for a week! Our 370 square feet room (219) had a nice king bed, two Samsung flat screen TVs, a Nespresso machine, refrigerator, and two rooms. Bathroom was functional with a huge shower. I wear contacts and the sink had a proper drain plug (I am always worried about losing a lens). Toilet paper is "Cottonele Ultra," probably the nicest we have used in any hotel at any price. It's one of the metrics that we use to judge the quality of hotel stays. Service is incredible, I won't give names but everyone we spoke to was super helpful and friendly. The maids do an incredible job on the rooms. Breakfast downstairs in the breakfast room is cooked to order. There are lots of excellent choices and everything is prepared like a fine dining restaurant. One final comment --- I saw all the reviews before I booked this place and saw lots of complaints about the cannabis smoke emanating from the plaza across from the hotel lobby. This did not bother us, we actually felt at home (reminds us of San Francisco CA). I highly recommend this hotel, it's an incredible bargain (if you are lucky) and it was worth double the price we paid!

This boutique hotel is located in the Centro Histórico district (Historic center) of CDMX, about…read moreseveral minutes walk from the Zocalo, and the attractions like Templo Mayor, the Metropolitan Cathedral, National Palace, and Museum of World Cultures. It sits at the edge of a small square, a little further back from the main street. Fairly unassuming on the exterior, appearances suggest an older restored building which it is, dating back to the 1500s, and deemed a national historical monument by the Instituto Nacional de Anthropologia e Historia (aka INAH, National Institute of Anthropology and History). Walking inside you can see the remnants of the old structure in the layout of the interior, double staircases, bi-level floors with corridors splitting off under arched doorways. The feel is rustic medieval meets mid-century modern--with stone-hewn door frames and walls, exposed brick, wood beams, white-washed wall sections, wrought iron rails and window grilles. Walking upstairs the open lobby between guest rooms is spacious and airy with wooden mid-century mod furniture contrasting to the courtyard from which you can partially glimpse the sky. The atmosphere is calm and peaceful, you feel transported from the bustle just a couple blocks away. The hotel is spotlessly clean in all the shared open spaces, while I didn't stay here, from other pics, the rooms fit into the same vibe. Staff was pleasant at the first floor entrance, there was both a security guard and front desk concierge, who checked our purpose for entry when we arrived. Stellar doesn't even begin to describe the restaurant on the roof level. One of my best meals in CDMX with superior service compared to all but one other restaurant during my week there. If I visit again I'd consider staying here for sure. For more info: https://casadelaluz.mx

Easy way to catch morning flight in this always busy airport. Clean and comfortable rooms, quiet as…read morewell.

I was able to check in at 1pm as the room was ready. The hotel is inside the airport terminal 1…read morewhich is super convenient with many restaurants nearby. No need to go outside the building for anything. Nice and clean hotel with friendly staffs. Even got upgraded with their Titanium status!

Highly recommended to come check out for an escape from the buzz from CDMX historical center!!…read moreDefinitely consider hanging out here if you are waiting for your table at the world renowned Azul (refer to my Azul review) Ambiance: Damn, the place was absolutely empty when we walked in. But it did not feel dead, right away we were at ease. The rooftop bar is classy yet relaxing and you could easily see the skies and the chaos on the ground floor. There were only 2 other couples there and we felt like we robbed this city if some square footage of privacy and tranquility. You forget you were just dashing to catch a light and almost got ran over by a motorcycle just 10min ago. Drinks: The drinks were approximately $10 USD for pretty high end crafted cocktails with pretty sophisticated garnishes. Having picked up making cocktails as my COVID hobby, I can truly appreciate the amount of work put in with such low prices. Service: Though they did not speak much English, we were able to communicate easily with the English menu. Our servers rotated and were very attentive and helped us with the Wi-Fi. Absolutely stellar experience!!!

The Downtown Hotel, Mexico City is a great hotel in a great location. I had a lot of individual…read moreimpressions. So, this time around, I'm just going to list them: - The staff are wonderful: Attentive, courteous, and patient with your rotten Spanish. - The rooms are dark like tombs--for pete's sake put some real lights in there. - The rooftop bar has great drinks, good food, and a host of entitled guests who think nothing of monopolizing spaces at the pool while they disappear for two hours for lunch. - Breakfast is a treat--the buffet is delicious, but watch out for the brewed coffee. It's dreck. (Kudos to the server who made us Americanos one morning even though we didn't ask.) - You can't beat the location. Palacio de Belle Artes and the Zocolo are equidistant. There you have it.

Absolutely loved this place! There is a temple dedicated to the Aztec wind god, beneath our feet…read more You can take a peek of it, from above. They have two convenient entrances, depending on where you want to go in town. They offer complementary bottled water and coffee , at the lobby. The rooms are what you would expect at any other hotel establishment. We were very comfortable! The attendants and bell hop were also very friendly. They do have roof top views, (the back side of the cathedral and the surrounding area. The brunch food was great. I will definitely be coming back!

I came to visit Mexico City for the first time and stayed at Hotel Catedral. I highly recommend…read morethis place if you're visiting! 11/10 service! The staff were phenomenal and the service was amazing! My family and I had the breakfast buffet and the food was so good. I loved how the hotel was in the heart of the city and made everything super accessible! I'm DEFINITELY staying here if I visit Mexico City I'm coming here again!!!

I had an excellent stay here. The staff were very friendly and accommodating, the room was very…read morecomfortable and clean, and the location was convenient (right in the airport, near terminal 1). My room was spacious and clean with a view into the courtyard below. The courtyard is an area we're you can lounge, buy Starbucks coffee and some food. It's also near the main lobby. The bed was super comfortable, and I appreciated having a sofa from which I could watch programs on the large screen TV. The bathroom was clean and had all the necessary amenities. The room service was great. You can order from the hotel restaurant, which has a good variety of food and drinks. The service was efficient and staff were friendly. I also was thankful for the taxi service. As I had a day to spend in the city before flying out, the hotel staff kindly arranged for a hired taxi. The rates were reasonable, the car was clean, and the driver was professional and accommodating. I would return to this hotel again on a layover or if I had a couple days in Mexico City.

I had a great time at the Courtyard. I was having an issue with connecting to the wifi and the…read morefront desk staff went out of their way to assist me. I loved the fact that this location is directly next to a mall which makes it easy for finding food and shop especially if you need last-minute outfits. You can also see a pretty good view of the city which is about 30 mins away from this hotel. The dining room and furniture are all up to date and gorgeous there is also an outside eating area that gives you a nice view as well.