BAJEL in the Hotel Sofitel Solid modern fine dining in Mexico City. I had the duck confit and it was really well executed tender, and not overly heavy. Everything felt clean and intentional without trying too hard. Overall the restaurant has a polished, controlled style and the food reflects that. Worth it if you're looking for a refined experience rather than something overly experimental. read more

Sofitel - Duck confit - Hotels Near Me - Ciudad de Mexico, DIF

Balta, on the 12th floor of Sofitel, has incredible views of the angel monument. It is a beautiful view and a beautiful restaurant. The service was excellent, shoutout to Daniel and Victor. My daughter and I both had a Not a Cosmo mocktail. They were delicious. My daughter had the cheese plate appetizer and I had the yellowtail ceviche. Then for our entrees, she had the tacos and I had the steak with potato puree. It was an expensive meal, but every bite was delicious and portions were generous. read more

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We have stayed at Sofitel's in multiple cities and have liked all of them. This one in Mexico City was the best one yet. We were there for a group trip with Modern Adventure and they were in charge of reserving our rooms. We had a King room on the 35th floor facing west, so we had a view of the entire city from our floor to ceiling windows. The technology in the room was so advanced. You could open and close the sheers and blinds, and turn on and off the lights from the bed. There was blue tooth capability that was easy to pair your phone and have an excellent sound system in the room. The bed was on the firmer side (which we like) and so comfortable. We asked for two more pillows that were brought up within 30 minutes. The bathroom was excellent. There were also floor to ceiling windows that allowed nature light in and the bathtub was in the shower area so you can shower or bathe in the same space. There was no need to close the blind as we were so far up no one could see in, so that was fun! The only thing we didn't like was the smell of the L'Occitane shampoo and conditioner. It smelled like plastic and was very off-putting. The staff was fantastic. During the time we were there, we mostly interacted with David and Lalo in the Concierge area. They were one step ahead of us the entire time. I spent some time talking with David and he was professional, yet shared some nice conversation with me. He explained some of the intricacies of the city, which I appreciated. The front desk staff were also lovely. We asked for water every night, and then when they cleaned our room, they left 8 waters for us knowing we drank a lot of water! We did enjoy Cityzen, the bar on the 38th floor, for three nights while we were there. It's lively and dark, and can be chilly if they leave the doors open for the roof-top. The staff was attentive and friendly and the drinks were well-poured. They are also open later, which worked out well for us. We highly recommend this lovely hotel. read more

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If you're not staying in Polanco I highly recommend staying in Reforma, but it is not walking distance to all the shopping & restaurants like in Polanco. However, this hotel is a MUST STAY LOCATION! This five star hotel is one glamours hotel chain by the French people. The products they use for the restroom are from France, L'Occitane en Provence, so if you forget to pack your; shampoo, conditioner, body wash, & hand soap Sofitel has you covered. The rooftop restaurant is stunning & breathtaking, the pool is indoor & they have a built hot tub in the pool, imagine that. The suite, higher level rooms, have access to their lounge that has complementary food & beverages. Hands down thee best lounge I have ever been to at a hotel. The food is delicious & the cocktails are made with a lot of love & flavor above all. read more

Sofitel - Living Room in Suite - Hotels Near Me - Ciudad de Mexico, DIF

We decided to stay at the Sofitel during our visit to Mexico City, and I have mixed feelings about the experience. The service was excellent -- very attentive and professional throughout our stay. The reason I'm giving it 4 stars is because of the physical hotel itself. The design choices just don't match what I'd expect from a high-end property. For example, the wall and floor materials give off a dirty appearance, even though they're clean. The lighting is dim and doesn't create the luxury feel you'd expect. The room layout also felt awkward. There's a large bathtub placed in the middle of the bathroom, and the toilet is in a separate room directly across from the front door, which feels poorly planned. The high table and bar stools in the corner of the room didn't seem to serve any real purpose either. I also didn't love that the reception isn't on the ground floor -- you have to take an elevator up to check in, which feels a bit inconvenient. Overall, the service was truly 5-star, but the design and layout need improvement to match that level. read more

{ :Spa Review: } Check-in is on the 39th floor of the hotel. You are greeted and offered iced water or hot tea before you're walked to the locker room to change. The space to change is super tight with 4 lockers in total. Sofitel asks for you to arrive at least 30 minutes before your service to enjoy the amenities. The steam room, climate shower, hot tub/cold plunge are in the relaxation room and is co-ed. The hot tub may fit 3 people comfortably so keep that in mind if you are in a bigger group. The 60 min massage itself was relaxing. The leg exfoliation was great after averaging 15k steps each day in Mexico City. I thought it was a little odd the showers and spa are not on the same floor. The showers are on the 38th floor where the pool is. You can find the dry sauna tucked away in the shower area. It was a nice touch having a view of city in each shower. Overall Sofitel was a nice couple hours to get away from the rain. read more

Sofitel - 39th Floor: Relaxation Room, Hot Tub/Cold Plunge, Steam Room, Climate Shower, Massage Room // 38th floor: Dry Sauna, Shower with a view - Hotels Near Me - Ciudad de Mexico, DIF

Rooftop dinner and drinks with a perfect view of the angel from 38 stories high. Heaters and blankets provided. Costs about 80.00 per person and worth every penny. Highly recommend only trip to CDMX. read more

Great stay, beautiful hotel, excellent service! David made our check in so easy, upgraded our room and went out of his way to get us situated. Every member of the staff, including Tomas at the Club Level Lounge were awesome! We went for a wedding and everyone in our large party was very impressed! The views from our room were incredible! Wonderful staff all around and zero complaints about anything!! read more

10 of my girlfriends and I came for my bachelorette to have a drink and enjoy the views. I'm a frequent goer to the Beverly Hills location and was so disappointed in the Host at the front desk, Daniella. Her attitude was did not display the usual profesional costumer service attitude the brand is known for , instead quite the opposite. Instead of politely explaining that there was a mistake made or that we had to wait longer due to wait times, she made unnecessary snarky remarks, gave us nothing but attitude and was completely condescending. An official complaint was made to management and then we left to a place with higher ratings. read more

The hotel is fine. Rooms are nice but do not stay here unless you have ample ample time to waste on elevators. It takes two elevators to get to your room and two elevators to leave the hotel. In the morning, when busy you will wait long and often trying to get anywhere. It's a terrible system. read more

Sofitel - Your enemy. - Hotels Near Me - Ciudad de Mexico, DIF

Great for the view from the rooftop! We shared some quac and chips. I don't think I'd go there for a full meal. read more

Sofitel - Mexico City is beautiful - Hotels Near Me - Ciudad de Mexico, DIF

Absolutely breathtaking views and good service. Appetizers are good quality and good portions as well. You have to experience the views and the open feel! A most go! read more

Sofitel - Ángel de la independencia. - Hotels Near Me - Ciudad de Mexico, DIF

We stayed at this hotel just as a transit hotel in Mexico City. We were pleasantly surprised with how good the hotel was. The location is very convenient to many restaurants and bars and other sites. Service was great but you really get a lot of bang for your buck in terms of the space and quality of the interiors of the hotel. It felt very comfortable and luxurious, which was a nice change from the Roma boutique hotel we stayed at during the beginning of our trip. Would definitely recommend this hotel. read more

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I rarely Yelp about hotels but this place has got to be one of the best places I've ever stayed while traveling. From the service, to the amenities and the small special touches by the concierge and housekeeping, Sofitel has me wondering what have I been missing not staying at Sofitels EVERYWHERE I go! Tip - don't bother eating breakfast outside. They serve a complimentary massive buffet with full menu. Can't wait to return next month! read more

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My gal pals and I went to Mexico City to celebrate our individual July bdays and thankfully, they agreed to stay at Sofitel reforma as it's my favorite hotel in Mexico City. Not only were we greeted with delicious chocolate when we arrived, everyone there was very helpful and extremely friendly. We were able to get rooms with club level access so the concierge there became quite familiar with our little group of 5. We are all from Houston and at the time, we didn't realize that our trip would need to be cut short due to approaching hurricane Beryl. So stress set in only a day after arriving. Two of our pals had booked a tour via an outside provider and had an awful experience -we mentioned this to our friendly concierge at the club level and they said they had a surprise for us later that evening. Of course, we were intrigued. After all of us cutting our trips short we headed to our final dinner and came back as promised to the club to find that they had planned a birthday party for us!!! Complete with champagne, a cake, and a fun game of loteria (Mexican bingo). Half of us were in tears (happy ones) given all the anxiety we had about going back home plus our friends who had a less than stellar experience were grinning from ear to ear. As a going away gift -they graciously gave us each beautiful hand made masks to take home with us. To those concierge; Natalia, Natalie, Laura, and Isaac --THANK YOU!!! You have no idea how amazing you made our trip. We will all be forever grateful to you and your immense kindness. As someone who travels quite frequently, I have NEVER experienced such graciousness. I will NEVER stay anywhere else in Mexico City! read more

**This review is for the Balta breakfast buffet only ** We went for brunch at Balta on New Year's Day, with the hopes of a festive setting and some opulence to start the year. The restaurant is nicely decorated, but only some seats have a view of the city. The breakfast buffet, at 675pesos/person, is expensive by local standards but not bad compared to NYC. The buffet includes AYCE of a variety of products as well as one main dish off the A la carte menu, as well as coffees and juices. Our server, while very friendly, was not very good and definitely shaved a star off the experience. She forgot one person's juice, another person's coffee, and when we needed a replacement knife and fork, she said, "Of course" but then disappeared, and we had to flag down someone else who immediately whisked the cutlery off another table. I also asked for toast, which was cheerfully acknowledged...but never came. As for the buffet options - it's not the most sumptuous I've ever encountered, but if you like yogurt/granola with a wide variety of nuts and fresh fruits, you'll be pleased (I, liking neither yogurt nor most fruits, was underwhelmed). There was also a very tasty variety of croissants with different fillings. There were some other savory options, including lox (strangely unsalty, and only a very small quantity that was not replenished) some meats (all pork), and some cheeses. All in all, it was a nice atmosphere with decent to good options (especially if you're less picky than me), but the service was lacking enough to detract from the experience. read more

I LOVE staying at hotels and the Sofitel is one of my favorite hotel experiences! It's located right in Reforma, so it's close to a lot of lively streets and in a safe neighborhood. We even had a view of the iconic gold angel statue! The service was impeccable, everyone was so nice and eager to help, and answered all of our questions. They also had complimentary cookies and fruit water in the lobby. We booked through AMEX fine hotels, so we got some additional amenities that made the experience even more memorable. There were macaroons and fresh berries waiting for us in the room, and we ate the continental breakfast bar almost every morning. I didn't get to use the pool but I went to check it out and it is super nice!! It is an indoor pool, and they also have a sauna and other cool amenities. I hope to visit Mexico City again just so I can stay here! read more

My time at the Sofitel in Mexico City was unforgettable; the hotel lived up to and exceeded all my expectations. From the moment I walked through the lobby doors, I felt at home, and that sentiment persisted throughout my stay. The staff at the Sofitel Mexico City deserves high praise for their professionalism and willingness to go that extra mile during my stay. It would be a mistake on my part not to call out Juan Pablo from Guest Relations for special recognition and gratitude, as well as María José, Marta, and Jose. In addition, Gina and Max from the hotel's concierge service provided fantastic recommendations on short notice, and the hotel porters were genuinely lovely people who made the guests feel as though they were in their own homes. Every single member of the team demonstrated a high level of professionalism and attentiveness while effectively meeting requirements, maintaining composure, and doing it all in a chic, kind, approachable manner! I was also particularly impressed that they were fluent in various languages. Overall, any request, irrespective of its magnitude or level of complexity, they fulfilled and exceeded. Their dedication to ensuring that their customers are happy sets them apart from their competitors. The rooms were sophisticated to an unrivaled degree. The well-considered furniture and layout created a once-refined, subtle, and welcoming ambiance. It was a relief to return to the hotel after a day exploring the exciting city and find that the staff had attended to every detail, from the ultra-soft linens to the state-of-the-art amenities. The staff members' kindness and eagerness to be of assistance was the most memorable aspect of my visit. They were able to provide an abundance of information about Mexico City as well as everything there was to know about the hotel. Their endless supply of helpful advice, from the best places to eat to the must-see historical sites, made for an unforgettable trip. Their enthusiasm for their hometown was palpable in every recommendation they made. The Sofitel is an oasis of calm amid the frenetic activity of the metropolitan area. Those who are looking for a beautiful hotel that is situated close to the center of the city should strongly consider staying at the Sofitel Mexico City. During your stay at the Sofitel, you may have peace of mind knowing that it will provide a refuge of luxury and elegance and a staff that is concerned about your satisfaction above all else. Keep this in mind whether you are traveling for business or pleasure. read more

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Amazing 5 star hotel - definitely worth a stay. Here are some of my observations, to help you: - With a Silver Accor membership, we got upgraded from the standard room to a Luxury room. Which was on a high floor, bigger in size (maybe 40+ sqm?) and felt more luxurious. Separate toilet room from shower and bath, for example. We also received complimentary cocktail voucher for two people, as well as a late check-out till 2pm. - Breakfast is amazing. Definitely go for it. Hot dishes are cooked to order, and there's a selection of pastries, cold foods, and also a station for fresh crepes and quesadillas! - Pool is nice, on the second highest floor. However, it is a small pool, and it is indoors instead of outdoors (this may be a plus or minus depending when you visit). There are also sauna rooms, but no steam rooms. - Cityzen rooftop bar is amazing, with an outdoor roof area overlooking the Reforma Avenue, and the Angel of Independence statue. Recommend getting a drink here, but the food is way overpriced and not very good. - Location is in Reforma. Not so much in the immediate area; you'll mainly be taking Uber to Centro for the ancient sites (20-30 minutes) or to the Condesa or Polanco area for fine dining (10-20 minutes). But it is a safe area, and there is stuff around if you don't want to venture. - Nespresso machine in each room, lots of complimentary water, super fast strong internet, Occitane toiletries... just amazing in terms of comfort. - 7-Eleven right next door, as well as a Santander bank branch for ATM, etc. Overall, can't fault our stay at all. Well worth the money. Its not top of the 5 star range - not too much personal service. But the hard product and everything else above is fantastic. read more

I have to say this is the best hotel in Mexico City. The service is excellent and everyone always has a smile on their face. Everyone knows my name and treat me like royalty. The word NO doesn't exist in this property. Highly record this Hotel for your stay in the city. They have the highest pool in the city. read more

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This has been an incredible experience! The level of hospitality I experienced at this location was on another level and I am so grateful that I got to have time connect with the amazing team Natalia, Luis, Linette, Laura, Frida, Natalie! THANK YOU, GRACIAS, you have made this trip memorable. read more

Sofitel - The entrance - Hotels Near Me - Ciudad de Mexico, DIF

Absolutely loved this hotel!! Everything about it was awesome. The staff were beyond welcoming. They knew us by our names and would come up to introduce themselves to us. The view from the room was incredible. Would highly recommend booking! read more

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Stayed at this hotel July 11-16. This hotel is located on the Reforma and is centrally located. This hotel is such an amazing place. Staff is in point from the second you arrive and assist you all the way to your room. Unlike other hotels the lobby is on the 14th floor. We stayed on the 24th floor and had an amazing view of the Angel. Food here was excellent and the bar on the top of the hotel has an amazing view of the city. Highly recommend this place. read more

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We had a great evening watching the sunset. Drinks are amazing!!! Food was good but the views... perfect! read more

Sofitel - My drink. It had a special name but basically it's a Moscow mule. It was perfect! - Hotels Near Me - Ciudad de Mexico, DIF

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I stayed here during my time in Mexico City this past weekend and it was a great experience. This hotel is gorgeous and the views from the rooms are incredible. Rooms weee clean, excellent service and a lot of great amenities. Indoor heated pool on the roof with a great view of the city. A great rooftop bar, and plenty of other great restaurants on site. It's also pretty safe and a lot of security and safe guards in place for peace of mind! It's also walking distance to a lot of great sites and restaurants in the area. read more

Excellent stay. Highly recommend. If you are arriving from the airport you can request to get picked up I believe the cost is around $50 USD. You are immediately greeted and have to go through a series of cleaning protocols like getting your temperature taken and cleaning your shoes and hand sanitizing. Front desk is very helpful. I would suggest to book the pool and the gym ahead of time because they will be booked when you get there. The hotel is very clean the staff is very attentive. I ordered room service several times the food is delicious. Overall I gave this hotel a 10 out of 10 I would highly recommend staying here if you ever visit Mexico City. read more

Sofitel - Room service. Chicken bacon pasta - Hotels Near Me - Ciudad de Mexico, DIF

The attention to detail was unparalleled. I felt like I was on a vacation while on my vacation. The staff went out their way to welcome and assist me during my stay. The space is also beautiful and in a safe part of the city. read more

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The service is great and the rooms are spacious and quiet. However the Covid test arranged by the hotel was terrible. First of all, it was $50USD, easily double the price of anywhere outside. But for convenience I was willing to pay for the service. I took my test at 8am and the paperwork had my name and DOB incorrect. I informed the lab tech who fixed it on the document but when I received my test 2 hours later, it was still incorrect. I emailed them back what needed to be fixed but their response was that they required a photo of my passport which I did not have at the time (shortly after I went back to the hotel to email a photo to the Covid lab without a response from them). I called Sofitel concierge and spoke to them a total of 3 times, even once in person to have this fixed before my 3pm departure for my flight. I got the corrected Covid results at 2:30pm. My flight is at 6:30pm. Was my stay here enjoyable? Somewhat. If I wasn't stressed out the entire last day of my trip, I might've enjoyed it more. The staff is very nice, everybody speaks English and is more than happy to help, but I expected more from a high end luxury hotel in terms of coordinating services for their guests. read more

I planned a 40th bday weekend with thirty friends, coming in from the states, and we did our room block at the sofitel! Fernanda fielded my questions and requests for six months. Oscar was so helpful and patient with his time as well. They went above and beyond in helping me show my guests a good time. Everyone at the hotel is beyond nice - Ivan the bellman is a total gem. The breakfast is amazing and we happily gathered as a group to nosh every morning. I truly cannot say nicer things about both the staff at the hotel and the experience. Highly recommend for any group looking to stay together and have a flawless experience. On the Saturday afternoon, they had an ice cream cart in the lobby. They have outdone themselves! read more

First time in Mexico City and this hotel is awesome! Breakfast was ok, no fresh eggs but juices are plentiful. If your planning to visit the Pyramid (Teotihuacan ), DO NOT USE the hotel transport option. This is overpriced by about 400%. Use "BlueBus", that shuttles you too and from the Pyramid for around $62.00 USD. No Spanish, no problem! It is literally across the street near the angel in the roundabout. The hotel concierge quoted us $240 USD. As nice a stay as the hotel provides, it doesn't build confidence to get ripped off by a concierge when the Bluebus will safely take you fed or 25% of that cost (and surely they are aware of this fact). read more

Sofitel - Angel from room 2906 - Hotels Near Me - Ciudad de Mexico, DIF

Oh wow. Yes. This is the place. Hospitality and service is tops, the food is incredible. Went to Balta several times in 2 days, great price for food that is delicious artwork). Every single employee was educated and considerate. When I was trying to ask questions and book the room, we kept losing signal and the hotel called me back each time until we were set. Modern, clean, incredible attention to detail. And great discounts from the regular rate (just ask). I'll Be back. read more

A great experience and very comfortable stay! Top notch amenities and impeccable service across the board. Checking in was a breeze, and Diana was incredibly helpful and went out of her way to make us feel welcome. We really enjoyed the club on the 36th floor...Club Mellesime. The food and drinks were excellent and the staff were incredible. I would like to highlight the following people for their excellent service and care: Luis, Frida, Natalia, Laura, Santiago, Linnet, Shannon, Sara, Jany Vega, and José Manuel. Thank you. read more

Clean, great customer service and in a central area. I'll be back ! Higher floors are better so you can see the city, rooms can be larger but we understand the real state costs. read more

Excellent stay! Great views and the pool was amazing! I normally stay in Polanco but this time I wanted to stay in Reforma. It's near everything and the traffic noise was non-existent thanks to the high rise. Loved it! read more

This was an incredibly clean with an immaculate service driven hotel. Extremely well managed and a fabulous experience. The location is in one of the most beautiful streets of Mexico City (Reforma) , close proximity to great restaurants and walkable to parks and different neighborhoods. Highly recommended. read more

This place was amazing. Shout out to the staff and their hard work. They have really implemented great procedures to protect us all from covid. They make sure you are the most comfortable and feel the most important. The spa is amazing and we had some great pampering I would recommend staying here. It's a great spot with great amenities. Thank you for a great stay read more

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Location 10/10 Staff service 10/10 Cleanliness: 10/10 Concierge: 10/10 Absolutely adore this modern chic hotel in the heart of la reforma. HOWEVER - disclaimer - the beds are so hard you'll wake up with back pain. Incredible hotel, with a very painful bed. Don't say I didn't warn you! read more

My husband and I spent 5 days in Mexico City to celebrate his 40th birthday. We have been to Tulum, Cancun, Cozumel and Playa( you know all of the resort towns) and were looking for a different experience. So we settled on Mexico City. Not too far away, fun, vibrant, diverse and bursting at the seems with culture and flare. If you are looking for something different, Mexico City is definitely a place to go. But enough about the town, this review is for the hotel. We stayed at the Sofitel Mexico City Reforma and it did not disappoint. We have stayed at many luxury hotels in many different cities and this one was second to none. It started off about 2 weeks prior to our stay when the staff reached out to see if they could help us plan our trip. They sent me an offering of ideas to decorate the room for my husband upon our arrival, booked our airport transportation, booked a Hot Air Balloon Ride, A full day trip to Xochimilco complete with a tour guide and not to mention got us reservations at some of the hottest restaurants in Mexico City that had told us they were booked. From our first day Marla, Luis, Arturo and Ricardo went out of their way to make our stay amazing. Ricardo gave us an amazing Tequila tasting right there in the lobby bar and provided so much information about the tequila and the region. He and Marla even sent us home with drink recipes to try at home! Arturo came through with the dinner reservations every day and the private tour with Roberto, which was amazing. With Roberto, we were able to explore Xochimilco like locals. We visited a local market and ate with the locals, rode a Coyoacán and visited the Frida Kahlo Museum. We booked through AMEX fine hotels which provided us with some additional amenities that made the experience even better. Sofitel Mexico City Reforma is a must when in Mexico city, I'd give it a 10 out 10!!! read more

I stayed at the Sofitel over New Years and had the best experience. If I could give more than 5 Stars I would. Every aspect of my stay was amazing, but what really pushed it above and beyond was their Club Millesime. Everything from the food, to the drinks, to the staff was incredible. The club supervisor Natalia takes time to come over and greet you and even remembers you name when you return the following days, she oversees a great team that were all so friendly & attentive. Frida makes the best Carajillo's. If you're in Mexico City you should definitely stay here and make sure to visit Club Millesime. read more

First time in Mexico City and I absolutely loved it. The hotel and the staff were amazing. The hotel was clean and everyone was very attentive. Would love to return. read more

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