The absolute worst experience from start to finish…read more Salesman Bryan sold me $1800+ of merchandise including a mattress that was out of stock. He told me he would update me with status in a week if not sooner. Never received any status on item. Had to call multiple times to finally learn that the mattress was not ordered because apparently the delivery truck brings a random assortment of items and not what a customer ordered? Crazy that I paid up front for an item that wasn't prioritized. I am also convinced that had i not called and showed up in person that I never would have received any status. I finally canceled the mattress and requested delivery and setup of the furniture items. Again, Bryan was supposed to call to schedule, never heard from him. Had to go in store and speak with manager, Anna to schedule the service. So unprofessional all around. Again, I paid for everything up front and couldn't even receive the courtesy and convenience of a phone call to schedule delivery/setup. Fast forward to delivery-another nightmarish ordeal. The two delivery personnel were rude, immature, and unfriendly. They claimed that they didn't perform setup and could only delivery despite Anna telling me that my items would absolutely be setup. What kind of furniture store wouldn't offer setup? After calling the store, it was finally determined that the delivery men would set up the items. Again, their attitude was appalling. They were clearly angry that they had to perform an additional 30 minutes of work. And the best part? Of course as soon as the items were unboxed, it was discovered that the incorrect hardware was in the box. I suppose the plan was for me to discover this on my own and be unable to setup the items. After receiving instruction from the store manager Anna, the delivery crew came back with correct hardware and setup. It was nearing 9:00pm when they finally finished. It was laughable when finally setup. The dresser I paid over $600 for was ripped up, scratched and just horrifically banged up. Looked used honestly. The bed posts weren't correctly setup. I of course called the store next day to return the item and ask for a refund. Anna was agreeable, but not apologetic and never once offered an apology. My only ask was that different delivery drivers pick up the item as I didn't want the original two back in my house. I was promised a manager would collect the item. But of course the same ineffective crew turned up much to my discomfort. I will never work with this store again or any American Freight. The manner is which I was treated is deplorable and quite frankly the store should be ashamed and embarrassed if this is the highest level of service they can provide. Do yourself a big favor-avoid this chain and service your furniture needs anywhere else. I've had great experiences with Kane's, Rooms to Go, and Cort, etc... You'll deal with professionals in those locations.

Had a great experience with Gary as my sales person. Very informative and patient. Furniture not…read moredelivered yet, but the process was simple and easy.

Yoandry Delgado, the owner, does installation and repair of all kinds of appliances. He is super…read moreknowledgeable and conscientious. I have personally watched him work on my washing machine. He will work on a problem until it is solved. He is a persistent and very friendly person. I do not hesitate to recommend him and his company. - Donald F. Jacobs, Orlando, Florida.

Yoandry, the owner of A& D Appliance Solutions, came out for a warranty service today on a new…read moreoven. He was professional, efficient, and very polite. He took the stove apart & within minutes was able to find the problem right away! A positive personality with a "can do" attitude. Highly recommend this company!!!

These people are fantastic! I mentioned that i had a friend who was hurting financially and asked…read moreif they had an old scratch and dent model that they could get rid of and they actually offered to donate one that had been sitting around for a while. What a blessing! Great people Great prices and more importantly so kind!!!

My husband and I have a friend with 5 children, the youngest being twin boys just 2 years old. When…read moreshe reached out via Facebook for help needing a replacement dryer, I immediately contacted Andrew. Such a blessing this young man is! Without hesitation, he agreed to furnish her with a dryer. Thank you, Andrew We appreciate your contribution to one of our mommas in the community.

Absolutely horrible. We scheduled my service over a week ago to be here between 10-12. I had to…read morereach out to them this morning to even confirm they were coming they said closer to noon I said ok no problem. At 12:11 I haven't heard anything I messaged the owner Edward and he goes ohh I had a dmv appointment it took longer. Then he said it was his truck broke down and they were getting a rental. Still no ETA. At 12:40 I ask for an ETA he knows tells me it has to be after 2 p.m because he has to take his daughter to work..he clearly is too busy and dosnet need the business and work..I've wasted my only day off and got nothing fixed and zero communication with the owner. I had to reach out. Not good business practices. Just because their cheaper doesn't mean there better. Could have paid more and had it fix today. Very unsatisfied and his reviews says he does this quite a bit not his first time doing this to customers. I would not recoil. Waste of time.

Ed was awesome! we had our washer broke down right before the hurricane came, we called him and he…read morecame out as soon as the roads were clear. We let him know we had it diagnosed w/others for a transmission issue, we wanted a 2nd opinion. We couldnt afford a new washer, - Ed came out and found the issue was a different part which was way cheaper. he was fast, clean and efficient. Highly recommend!

Eddie has a great business here I have been working with him for a year and have bought 3 stackable…read morewasher and dryers from him. His appliances always come in great condition and have always worked like a charm. Plus all his items come with a warranty. I've never needed to use the warranty but it's a great piece of mind for used appliances. The store is clean and organized and the staff is very honest, helpful and friendly. They also service appliances. :)

Appliances R US has been incredible! The owner donated a used stacked washer & dryer which runs…read moreAWESOME! It's basically brand new! We are Teen Challenge, a non-profit non-government funded organization which helps Teens & Adults recover from things like addiction and homelessness. Thank you Appliances R Us for supporting your local Teen Challenge - Sanford and our mission to Put Hope Within Reach for ALL who seek it!

I hope this helps for all you that reads the reviews. this man Albert Edwards ( Apopka Appliance)…read moreis a liar and a thief. I called him to come look at my washer, and when he showed up he and his partner said, it's probably the drain pump, and he said if I order this and it's not the problem, I the customer is responsible for the cost, and then he said, I would have to do a diagnostic on the washer and I was responsible for that part as well. well his part said, I'm gonna check to see if it is the drain pump, and he took it apart and said, it is the drain pump. they ordered the drain pump KIT and when he showed up at my house with the pump it was not with the kit, and tried charging me for that. well, when I walked out to the garage I noticed his partner was taking old parts off my old drain pump, and I asked him, are taking old parts off my old pump, and he said, yes. so I kicked them out of the house and only paid him for his service for what he did. again he's a liar and a thief.

This is a piece of trash, not an honest businessman. The guy comes in pops the back of the…read moreappliance and tells me there's no refrigerant in it. After I demonstrated I knew what I was talking about the piece of trash tells me he's just guessing. Then he asks for the user manual for the appliance. USER manual. Let me make sure you read this correctly: an "appliance repair professional" asked for the user manual to try the user-instructions for resetting the appliance. Piece of trash charged me $90 for staring at it and reading the user manual. This is the kind of businesses we have these days folks.

Excellent service, all-around. The prices were fair, the…read morevariety was acceptable and it genuinely shows they are focused more on having your satisfaction before your money. Purchased a used stove that looked a bit wary at first, but they deep cleaned it from top to bottom, and helped get it into our car. They even followed up with a hand-written letter, reminding us of our warranty coverage and where to reach them the fastest.

Although they claim on their website to have lots of stock, they really don't. What they do isn't…read morenew either. It's been opened and used. They lied to us about the product being new and tested. W got it home and it worked for about 2 hrs. Hasn't worked since. I called them back and complained. They offered for me to bring it in and they would try to see what was wrong. Needless to say, they suck!

I've been to this store and found superb deals. They've provided excellent customer service.read more