Nice, clean, quiet and comfortable room, super friendly and attentive service, great location in…read morethe heart of town, with walking distance to the scenic and touristy parts of Heidelberg. This hotel has a modest front, but spacious interior. I was put in the "historical wing" of the hotel, with limited access by lift, but no worry, there are young staff with strong arms to help me with my suitcase :-). Soon after checking in, I received a visit from their guest relations manager, who brought a large bottle of mineral water, a small box of chocolates and a coupon for drinks at their bar. She also booked the airport shuttle for me - well, basically one can trouble her for any needs. The room itself, I believe, is newly renovated, with crispy clean bedding, soft, fluffy and shining white towels (very important for yours truly). If you don't mind walking, exit the hotel, turn right, and you can easily walk to the old town, to either climb up to the castle (by cable car) or wander across the old bridge to tread the "Philosopher's Walk". And you'd basically pass by dozens of restaurants, cafes, bakeries, creameries ... one won't ever go hungry!
I booked my room with breakfast. It's a decent sized buffet, with every possible option for a Western breakfast - cold cuts, hot dishes, soft boiled eggs (one should eat it out of the cute egg cup provided nearby), salads, muesli, fruits, desserts, and lots and lots of breads, with packets of butter and individually jarred condiments (peanut butter, jam, honey, etc). There is a wide range of leafy tea selection, as well as juices and other drinks. One can also order a-la-carte omelets, French toast and Shakshouka etc., at no extra charge.
I've been to many 5-star hotels, and this one truly deserves its star rating!