I'm trying to find negatives about this hotel! None, that I can see! OK, hubby said the pillow is…read moretoo hard! (You can't please everyone, I used both, and I'm comfortable)! Other positives: Overlooking the park. Go there at night! Shades go up & down, remotely. One square (we have 9) window can be opened for fresh air, and it rained, and we're still dry! I love that window! Comfortable enough, beautiful enough, very nicely decorated, designed, quiet, efficient, friendly.

Nice view, terrible service. Booked because the listing claimed parking was available - it is not -…read moreso we had to walk a mile and pay extra. Called 3 times and it rang through before they hung up. Finally got through and they said there was nothing they could do to help me with parking, and they were not willing to cancel the reservation (the only reason I chose this place was for parking). I paid for 2 twin beds and the room only had a single bed - instead of giving us the right room they sent a rollaway bed without asking if that's what I wanted. The food was good, but this is the worst hotel experience I've had since I stayed at "knights inn" in Arizona over a decade.

A classic hotel that hasn't aged well. Stuffy, pretentious with basic and traditional amenities…read more Expensive restaurants, slow Wi-Fi, no convenience store, loud banging at 6am (called the front desk with no follow-up). Great location near the subway and central to downtown.

An elegant grande dame located on the central square across from a beautiful garden. We stayed for…read moreone night in mid April in a Superiorto kick off a visit to the Basque Country. Our room on the fifth floor (512) was delightfully large with a nice balcony overlooking the square. In April the 187€ was a steal for this quality and especially given the inclusion of breakfast (23€/pp value AND two free passes to Guggenheim museum-20€ value). Like most historical properties it would be a nice upgrade to have better access to power outlets, but other than that I thought the marble bathroom was a good size and we had more than enough room in which to spread out. The hotel itself is beautiful with rich red carpets on a sweeping grand staircase and an amazing stained glass domed courtyard just off the lobby. The Belle Époque stained glass and other touches add a refined elegance to your stay. The breakfast buffet was included in our room rate and was absolutely outstanding with so many classic basque foods plus anything else you could possibly want from fresh fruit and juice, many pastries and breads and omelette s cooked to order. An amazing feast and not to be missed. Highly recommended

They can be much nicer to lost tourists in the city. One of the very few places that didn't show…read moremuch character or welcoming reception. We decided NOT to stay. Later we went to a restaurant/bar down the road of the same name, and the experience didn't get any better. Abandonados en Abando

Walking on the Camino and decided to splurge. Unlike all the other places we've stayed, the staff…read moreat the front desk was not welcoming at all and remained that way throughout our stay. They said our backpacks had not arrived- very stressful! When they realized they had mistakenly put them in the wrong room, they never apologized. When we inquired if there was a laundromat in the area, they said they didn't know of one. We asked if they could check and they gave us addresses, but had not called them first; both were closed. We found out after walking to both, returned and asked them to please check further- said they knew of nothing in the area. It was only after inquiring at the tourist information office that we found one right around the corner! That is not to say that the hotel wasn't lovely, the 3.50€ continental breakfast a deal and the waiters at breakfast and the bar were very nice, but on Sept 9 - 10, 2022, it was not what we would expect of a five star hotel; very disappointing!

After staying in several hotels across Spain and France, Hotel Ercilla was one of the standout…read moreproperties of our trip. It's the kind of hotel that gets the fundamentals right while adding thoughtful touches that make you want to come back. The location couldn't have been better. Set in the elegant Indautxu district, it's just steps from Gran Vía's shopping, Plaza Moyúa, Azkuna Zentroa, and countless cafés and restaurants. We also walked to the Guggenheim Museum and Casco Viejo without any trouble. Bilbao is a wonderfully walkable city, and this hotel puts you right in the middle of it all. From the moment we arrived, we felt genuinely welcomed. The doormen were warm, professional, and quick to help with our luggage. Inside the lobby, complimentary water and sweets were a nice touch after a day of sightseeing. Another thing we really appreciated was that every member of staff we interacted with spoke excellent English, making everything effortless. Our room on the sixth floor overlooked the front of the hotel and was both elegant and comfortable. The bed was excellent, the room was spotless, and the bathroom felt surprisingly luxurious. I especially loved the premium toiletries and the heated towel rail, which is one of those little details you don't realize you'll appreciate until you have it. The lobby is more than just a place to check in. There's a stylish restaurant and bar where you can enjoy breakfast, coffee, cocktails, or simply relax. I also noticed a dedicated workstation with power outlets, making it a great choice for business travelers or anyone needing to catch up on work. What impressed me most wasn't one single feature. It was how consistently good everything was. The location, the comfort, the staff, the amenities, and the overall atmosphere all came together to create a stay that exceeded our expectations. Bilbao has many excellent hotels, but Hotel Ercilla would be my first choice on a return visit. If you're looking for a hotel that lets you experience the city almost entirely on foot while providing exceptional comfort at the end of the day, this is it. Five well-deserved stars.

We stayed at the Hotel Ercilla de Bilbao for four nights at the end of August 2026, and our family…read moreof six adults could not have been happier with the experience. We occupied three rooms, and as a Marriott Platinum member who has stayed at Marriott properties around the world, I feel comfortable saying that this hotel stands out for both its quality and its service. The staff was terrific from beginning to end. Everyone was warm, professional, and genuinely helpful. A special shout out to Mikul, whose name I may be spelling incorrectly, because I really felt that he was looking out for me and my family throughout our stay. That kind of personal attention made a real difference. The hotel itself is stylish and modern, but still has traditional European touches that give it character. Even the scent in the hotel stood out to us, in a very good way. It seemed like a branded fragrance and added to the overall atmosphere. I was upgraded to a very large room with a sitting area and spacious bathroom that was perfect for my wife and me. The other two rooms were smaller, but still very comfortable and generously sized, with good bathrooms. The towels were large, high quality, and branded with the Hotel Ercilla logo, and bathrobes were provided as well. Breakfast was one of the highlights of the stay. We had the option of eating in the formal dining room or using the buffet. The dining room was upscale and modern, with excellent service and an à la carte menu. The buffet was also very good, with a wide variety of choices, including made to order omelets, and the staff there was exceptional. We ended up choosing the buffet three of our four mornings. The rooftop was another highlight. We had drinks there one evening and enjoyed beautiful views over Bilbao, along with the same strong service we experienced throughout the hotel. The location could not have been better for us. We walked to the Guggenheim, restaurants, shopping, and many of the city's main attractions. When we wanted to go farther, the subway was literally about two minutes away. There is also plenty to do right around the hotel, including the nearby Azkuna Zentroa cultural center, which is well worth visiting. This hotel simply does things right. After we returned home, every member of our family said they would gladly stay at the Ercilla again because of the staff, service, design, location, food, and overall experience. The hotel genuinely enhanced our vacation and left us with an excellent impression of both Marriott and the city of Bilbao.

I stayed here just one night while in town to dine at Azurmendi. It's just a short 20 minute drive…read morefrom the Bilbao airport and even though I arrived around 10:30 am on a Saturday, they had my room ready for me and allowed me to check-in early, which was a huge win. I read some reviews that described this hotel as having a conference aesthetic and it's certainly not a boutique design, but it really is a very beautiful and clean hotel, right across from the Guggenheim with outstanding service and a great bathroom. I had been traveling for awhile and started to feel a bit ill when I arrived, so I appreciated the black out curtains, incredible water pressure from the shower, and very comfortable bed so I could get a good nap in right when I arrived. Service was outstanding. The hotel arranged for a taxi to take me to Azurmendi, since it's a bit outside the city, and was so helpful anytime I needed something. I always appreciate turn down service and especially appreciated the pillow spray they left which was really lightly floral, not overpowering at all and really helped me sleep. The towel warmer was awesome and made me feel so cozy every time I got out of the shower. All around, this is a great hotel that I'd absolutely stay in again, perfect as a home base if you're in Bilbao, with an unbeatable location if you want to fit in the Guggenheim (literally right across the street!) Incredible service team and very clean, comfortable, and quiet rooms.

Our gracious host, artist grand hotel. A pleasant nights stay before the running of the bulls. Our…read morefirst night in Spain

Quiet Clean Hotel steps away from the Museum. They do not…read morehave a bar or room service but the rooms are clean maybe a little posh, with robes and such. Around the corner from nice restaurants and bars. 30 minute walk to old town. There are better old towns in europe... if you are here for the museum, stay here

The Miró was a highlight of our trip to Bilbao. The hotel was beautiful and very well maintained…read more The rooms were clean and comfy and Hubby Steve and I slept south fly. Best part about the hotel, however is the staff. They were friendly, helpful with all our questions and knowledgeable about the area and best places to eat. Highly recommend staying here if you visit Bilbao.

So there I was deluded into thinking I'd reviewed this wonderful hotel, but I hadn't so I'll remedy…read morethis now. We travelled around France and Spain for eight weeks and this hotel was in our top three. We had four nights. Relaxing, clean and comfortable. All the staff are real friendly. Bed cozy, air con perfect and great shower and so so quiet. We didn't go for breakfast as we just wanted to have long rests in the mornings as it was our last destination before sailing home. We used their underground car park and it was a tight squeeze as we have a big car and we had acquired a Thule roof box on our journey but car parking in Bilbao is a real challenge; my advice don't go by car without sorting car parking first. The hotel lift thankfully goes to the basement. As we made our way to the hotel it was downhill all the way having come from Jaca. As we got to 1000 yards from the hotel we got the feeling we shouldn't be there. It felt like a tram/bus reserved area, but there was a police car behind us and the lights stayed off. The river was on our left and as the sat nav said we'd arrived it sure didn't look like a hotel entrance. The guy behind check-in about instantly got off his chair to get us into the carpark and I was delighted. The next time it would start was departure day. €18 a night to park. If we return to delightful Bilbao we will be based here and we sure won't have a car and once we drop our bags we'll walk five minutes to get to Swad Himalayan restaurant then all will be well.

This is a small ultra modern boutique hotel centrally located in Bilbao. I stayed in February 2018…read more Very nicely designed rooms, high speed password protected WiFi that doesn't generate security warnings (unlike many small hotels in Spain). Clever lighting that makes you say "wish I had that at home". Night lights, reading lights that only shine on one side of the bed. HDMI connection on TV so you can watch Netflix etc off your devices if you carry the right cables. (Look for the ultra thin ones on Amazon or Monoprice, go for the long ones. You'll need the right adapter for IOS (lightning to HDMI) or Mac (thunderbolt to HDMI) or whatever your PC or Android needs. This lets you listen/watch US media. No restaurant except for small cold buffet breakfast and a bar. No coffee/tea or refrigerator in rooms. Softest TP I've seen in Spain. Not those nasty little mildly abrasive rolls. A treat for pampered American booties. I see rates around 50 euros on various websites. I paid 45 (without breakfast) booking direct on their website. Four stars for location, modernity and value.

Breakfast starts at 7:00, which is normally OK, except that I had to leave the hotel before for…read morework. The decoration is old fashioned and a bit decadent, but rooms are clean. There is not a restaurant and they do Room service through Telepizza. Location is fine, 10 min from Guggenheim and main parks.

The NH Hotel Deusto was a fair place to stay during my visit to Bilbao. Location is ideal. About a…read more10 minute walk to the Guggenheim, 5 minutes to the Deusto university, and about 10 minute walk to the heart of the city. Reception staff is helpful and friendly, and speak English which is comfort for tourists. Housekeeping was great and very friendly. Basic amenities are included: hair dryer, shampoo, body wash, towels, mini bar. Walls are fairly thin, and it often sounds like your door is opening and closing when housekeeping is doing their rounds on both the same floor and floors below in the morning. Bathroom layout is awkward and there is not much room to enter or exit the shower. In order to access the wifi appropriately (strong/working signal) guests need to remain in the main lobby. We were given multiple incorrect passwords upon check in that did not provide access to the wifi, and in our room on the 3rd floor, the signal was basically non existent. In addition, when we did connect, it was nearly impossible to utilize apps and/or sites at a reasonable speed. In addition, we experienced difficulties with our room keys working consistently. We had to replace our keys three times during our 3 day stay. One was attributed to having our keys too close to a cell phone, the others unexplained. Our room door also did not open properly and took multiple tries in order to enter the room. Breakfast buffet had good coffee, a wide selection of tea choices, and a decent spread of food, comparably priced to other hotel breakfasts in the area, but still over priced.