The hotel is located right on the main road so it's easy to hear the constant traffic. Lobby is…read morehigh ceiling and presents well. The restaurant attached looks to be under construction. They relocated the restaurant to the mezzanine floor where the breakfast is served. The menu is limited and the food was decent in taste but had looked like it was prepared well in advanced and sat under a heating lamp for several hours. It was quite pricey, running R$80 for a shrimp risotto dish or shrimp with brandy can run you R$120. I tried the ravioli, which was good in flavor though the presentation was a little messy. The chicken with hazelnut was also tasty but so dry. At the end they couldn't get the credit card machine to work, probably due to the spotty internet, so we ended up paying in cash. Breakfast buffet was much better with all the typical options (cereal, yogurt, cheese and meat, a few hot plates like stuffed tomato). At least they have a Nepresso machine for fresh espressos. They weren't able to upgrade us to the mecure members floor 18 or 20. No free drinks or newspaper or any perks. In fact they downgraded us to the room they had available, in a handicapped room with a chair shower and raised toilet seat. Maybe because there was a convention during the same time, but it's hard to believe there weren't better rooms. The room was a little gross with random peoples' hair on the bed. The bare amenities included a small bottle of shampoo, a tiny bar of hand soap and shower cap; not impressive. They restocked with a bigger bar of soap the next night, but still doesn't cover the regular amenities. There's a safe box in the room, a mini bar and a desk. The gym looked decent but opens a few steps up to a small, poorly lit indoor pool. Lastly the check out service was very rude when we left. Will not return here!

Will never come back. Service at the front desk was terrible, it seems they forgot to clean the…read moreshower and wipe the bedroom floor (which was full of loose hairs), and the cleaning staff messed with and moved all of my things around in the room. They didn't honor my web reservation of a double bed and said they only had smoking ones available. Completely unacceptable. Awful experience. Room Tip: Don't choose a room here