Since we found our make-over event princess for one day in 2004, we have been a regular at this…read morereally really nice hotel. I do not expect any of "our event locations" to roll out a red carpet for us. However, if they do for our customers who come to have a great time, it's appreciated. If the hotel understands that other than classic trade events we do not fly in participants from all over the world but host guests from their immediate neighborhood (= perfect targets to make them regulars for Sunday brunches and stuff ;-), even better.
So for years, we had a great time, last under general manager Stefan Schwind, who made our mutual customer feel loved and special every time we can.
Then, after Mr. Schwind's departure, sadly everything was a problem. When in our after event survey the hotel got really really bad ratings, we moved on. We tried to discuss the issue, no one really cared. A shame really, as our event is part of an entertainment group that spends millions in hotels per year.