We had an amazing, last minute trip to Zermatt and stayed at Hotel Bella Vista. It was a fabulous…read moreexperience--the staff are all so amazingly kind, and they accommodated our little family and my gluten free requests easily and graciously! The views of the Matterhorn from the hotel are unreal and we loved everything about it! Will absolutely be back!

THE BEST PLACE. The…read morecutest swiss chalet. Lovely rooms. Awesome amenities. The nicest family and staff running the place. So easy to deal with and they treat you like total family. WE DID NOT WANT TO LEAVE!! In fact we wish we had stayed in Zermatt for longer. The views are beyond amazing. The food and breakfasts so good. Close proximity to anything in and around this gorgeous mountain town. We loved Hotel Bella Vista. We loved Zermatt. Honestly a great value for the money. So easy to deal with and it was a joy being there.

This hotel is under new management and now called the Matterhorn Inn. I enjoyed the hotel very…read moremuch. We had a room with a king size bed and a balcony. I always love when a hotel have a bathtub. This hotel couldn't be more convenient. Yes, it's across the street from the train station you take to get to Zermatt. The hotel has guest parking, breakfast, and a convenience store right next door. (Picture is the view from our balcony)

Two stars describes my opinion of the hotel's facilities. It would take fewer stars to rate my…read moreexperience with their deceptive advertising and the poor customer service which I experienced. It's unfortunate that yelp! reviews for hotels outside of the U.S. are scarce, which makes it so much harder avoid mistakes. This is particularly true when you are making a special vacation to Switzerland. On such a special trip you deserve and expect that distinctive atmosphere, service, decor, and hospitality that are unique to Swiss culture. In my experience, this place truly lacks such attributes or qualities. In terms of facilities, the room had a fly though it was the middle of winter. In my particular room, spotlights in the parking lot shone directly at my window and hit my eyes while I was trying to fall sleep. Also, the bathtub was dangerously high, hard to climb into, and easy to fall out off. The place gave me a general grossed-out feeling. Even more disturbing was their deceptive description on booking.com stating "The Alpenhotel features a restaurant serving Swiss and Italian specialities and every day you can start with the complimentary buffet breakfast." However, after you make your reservation, the booking.com website prompts you to respond whether you are interested in breakfast at CHF10 per person. I immediately called booking.com (call cost me nearly $9) and was promised they'd resolve this with the hotel owners and call me back. To date, they have not called back. At that point it was not possible to cancel my reservation without incurring a penalty of CHF 120 (over $133). Upon arriving to the hotel, the clerk asked me how many breakfasts I would like to purchase. I explained her the ad of complimentary breakfast and she said that under no circumstances would she honor that ad. She again inappropriately demanded 20 Francs from me. I declined breakfast, since at that point why would I want to eat with these folks? Almost week later, the false advertising still on ad hasn't been taken down from booking.com on the Internet.... Hello? Unlike other hotels in Switzerland where the staff has an excellent command of English (the language of travelers) and German (the official local language), the desk person at Alpenhotel exhibited proficiency in neither, which made it impossible for them to understand my complaints and me explaining the unfairness of their advertising. There is nothing Authentic or Authentically Swiss about this hotel, thus even the name "Alpenhotel" is deceiving and misleading. If you're on a budget, you're better off going to a "Jugendherberge" where you pay less for better facilities and enjoy an Authentic Swiss experience. Again, their facilities get two stars. It would take fewer stars to rating my experience with their misleading advertising and lack of integrity in their customer service.

5 stars all around for service and quality. Best location in…read morethe heart of town. Minute walks to shops, bars and groceries. Free pick up from train station.

Stopped into the lobby to wait for our dinner seating at Say Cheese and this lovely jazz singer…read moreentertained us. Such a classy place.

The best place the grab lunch while skiing! The views sitting outside on the deck are unreal and…read morethe food is warm and perfectly crisp. Also a major pro is that there isn't a charge for sauce unlike a lot of restaurants.

I had been to Zermatt more than 25 times before discovering this gem. All I can say is "better late…read morethan never." Situated at the foot of the majestic Matterhorn, Hotel Schwarzee offers the ability to set off at sunrise and be the first skier on the slopes in the morning. The views are astounding, and the meals absolutely delicious. And- incredibly affordable when staying in the dorm. This place is probably the closest place to heaven where you can stay a few days without dying first.

Currently THE hotel in Saas fee. Great personal service, nice rooms and beds and breakfast is just…read moregreat. It is generally an old style hotel but nicely renovated e.g. with modern bath rooms and a wellness zone which includes even a quite big swimming pool.. The hotel has its own two restaurants: 'La Ferme' and 'Fee Chäler' for rather traditional food.

From the owner: Das im Jahr 1893 erbaute "Romantik Hotel Beau-Site" liegt im Zentrum vom autofreien Saas-Fee,…read moreeingebettet in einer bezaubernden Gebirgslandschaft mit freiem Blick auf die Berge und Gletscher.

Super hotel with great breakfast en excellent restaurant. Spacious rooms, plenty of closet space…read more Service is great at this family run hotel. Also- location wise it is very close to the slopes- great if you are going skiing.

The restaurant is fantastic! The menu is diverse and the service is always tip-top. Heidi and the…read moreteam are top notch. I come here every time I'm in Saas Fee

This was unexpectedly one of the best hotels I've ever seen at and what really sensitive apart is…read moretheir service. I've been many five star hotels where service is a priority, but it doesn't feel genuine. Here, every staff member was down to earth, more than happy to go the extra mile, and most importantly, authentic, the rooms and amenities are well thought out, nothing felt outdated or cookie-cutter. Pleasant surprises around every corner.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were…read moreamazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

Arrived very late in Zinal (came from hiking into the mountains and decided not to stay in Cabane…read moreTracuit but descent to Zinal because of the bad weather). They had 1 room left, not really for 2 persons and a child but they arranged it quickly by putting an extra bed in the room. Super-friendly staff! We had evening diner and breakfast there and it was more than OK.

From the owner: Construit en 1893, l'établissement Besso est situé à 350 mètres de la télécabine de Zinal. Il vous…read morepropose des chambres offrant une vue panoramique sur les Alpes, s'élevant à 4 000 mètres. Le restaurant sur place sert une cuisine de saison ainsi qu'une sélection de vins, également brewpub: bières brassées sur place,IPA,Stout... Tous les hébergements sont dotés d'une connexion Wi-Fi gratuite et d'une salle de bains privative avec douche. Ils comprennent également une télévision et une armoire. Le chef se fera un plaisir de vous préparer des repas spéciaux sur demande. Vous pourrez également vous détendre dans le bar confortable et traditionnel.Chaque saison 10 bières maison à déguster.

Absolutely amazing choice of a hotel by the Viking cruises powers that be! We had an extension…read morepost-river cruise, and this hotel in Zermatt, Switzerland was wonderful! Huge comfortable room and super-comfy bed. Great service. Wonderful, extensive breakfast buffet. It does not have air conditioning, as most do not, and I was seriously worried about the deadly heat gripping western Europe. Turns out, the weather was very nice (higher altitude) plus we had a balcony with wonderful views, and we just left the door to the balcony open at night for cooler, fresh air (2nd or 3rd floor, can't remember which one.). It is located near the beginning of the main "street", with everything we could ask for right there or right outside. I would DEFINITELY stay here again, no questions asked! LOVED this place!

We spent 2 nights at this hotel as part of a Viking Cruise extension. The hotel is well located for…read moretourists as it's very near the rail stations (the shuttle in and the Gornergrat Bahn, which goes to the glacier, with several stops). We stayed in mid-August and had a room with a balcony facing the main drag. This means a Matterhorn view when weather permits. We were fortunate to have good weather. Since there's no air conditioning at the hotel, having a window open is necessary on hot summer evenings. Unfortunately, there's always lots of activity on the main street so the noise level may bother some people if a window and/or balcony door are left open for ventilation. The hotel is luxurious but some areas have eclectic decor. We enjoyed the comfortable king bed, the ice cold tap water, and the quick hot water. The bathroom had niceties like a heated floor and heated towel rack, but the toiletries were inferior. We missed having an in-room safe. Our room and en suite bathroom were spacious by most European standards. Hanging and drawer space were adequate, and there were USB ports for charging electronics. Breakfast was included with our accommodations and was a buffet (actually 2 buffet set-ups, with one having gluten free selections) plus a choice of individually prepared eggs. While the selection of hot and cold foods was good, the food in the buffet chafing dishes was far from hot during our visit. There are 2 elevators serving the 4 guest floors in the hotel, so there can be backups during group check-ins and checkouts. This happened for our group and for at least one other we saw. The stairs are adjacent to the elevator, but the poor lighting in the stairwell made for an uncomfortable experience. We didn't use any of the spa facilities. While we enjoyed our stay, I might consider a different hotel if I return to Zermatt.

Great proximity to the town & lifts. Absolutely wonderful service and our teens loved it, too…read more 10/10 would stay here to ski again.

Our favorite boutique hotel in Zermatt. Great view on the…read moreMaterhorn. Friendly staff. The rooms are well designed and comfortable. It is always a pleasure to spend time there in the winter and at any season.