I had an excellent stay here. The staff were very friendly and accommodating, the room was very…read morecomfortable and clean, and the location was convenient (right in the airport, near terminal 1). My room was spacious and clean with a view into the courtyard below. The courtyard is an area we're you can lounge, buy Starbucks coffee and some food. It's also near the main lobby. The bed was super comfortable, and I appreciated having a sofa from which I could watch programs on the large screen TV. The bathroom was clean and had all the necessary amenities. The room service was great. You can order from the hotel restaurant, which has a good variety of food and drinks. The service was efficient and staff were friendly. I also was thankful for the taxi service. As I had a day to spend in the city before flying out, the hotel staff kindly arranged for a hired taxi. The rates were reasonable, the car was clean, and the driver was professional and accommodating. I would return to this hotel again on a layover or if I had a couple days in Mexico City.

I had a great time at the Courtyard. I was having an issue with connecting to the wifi and the…read morefront desk staff went out of their way to assist me. I loved the fact that this location is directly next to a mall which makes it easy for finding food and shop especially if you need last-minute outfits. You can also see a pretty good view of the city which is about 30 mins away from this hotel. The dining room and furniture are all up to date and gorgeous there is also an outside eating area that gives you a nice view as well.

An amazing hotel with a great value for all travelers, the hotel features a luxurious rooms that…read morehave an adequate amount of lighting and accommodations. There is an HD TV with a Blu-ray player inside with a safe for those passports as well as wifi for guests. There is a parking garage below with elevators to all floors. The restaurant serves delicious food all day that's fast and affordable and every morning there is a breakfast buffet for free. For my first time in Mexico, this hotel offers more than the surrounding hotels.

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

Must try brunch buffet. Amazing food, outstanding views and impeccable service. Loved everything…read moreabout my experience, especially their coffee with anise and orange peel. Even my 18 old had a cup and loved it.

Stay away!! I was ROBBED in my own room!! I left for the day and came back to find out my jewelry…read moreand $500 dollars cash were stolen!! Management won't help amor do anything. Please stay away. Dangerous area as well!

NOT A SAFE PLACE!! I left my room in the morning just for a few minutes for breakfast and "someone"…read morewent in my room and stole my laptop and $200 dollars! Hotel took ZERO responsibility for the incident, they simply did not care, they knew I could do nothing because I had to return home out of that country. NOT A SAFE PLACE!!!!

Balta restaurant on the 12th floor was outstanding for both breakfast as well as for dinner…read more Service was impecable and the food was amazing as well! Amazing views of Ave de la Reforma and the Angel de Independencia.

BAJEL in the Hotel Sofitel Solid modern fine dining in Mexico City. I had the duck confit and it…read morewas really well executed tender, and not overly heavy. Everything felt clean and intentional without trying too hard. Overall the restaurant has a polished, controlled style and the food reflects that. Worth it if you're looking for a refined experience rather than something overly experimental.

We stayed at this hotel for 7 nights and it was an amazing experience. We hired a private driver…read morethrough the hotel and the driver told us that because of the teacher strikes and soccer game, he would not be able to drop us off in front of the hotel. The hotel called him when we were close and they walked in the pouring rain with umbrellas for us, took our luggage, and escorted us in. That was just the beginning! Any time we were in the lobby, we were greeted warmly and we were offered snacks or drinks (that we could easily get ourselves). Everyone was so nice and welcoming. Complimentary breakfast was delicious, service was outstanding. We will definitely be back. Muchisimas gracias por todo, nos fuimos con el corazon pesado. Nunca nos vamos olvidar de ustedes.

Where you stay on vacation makes all the difference, and staying here at Zocolo central made my…read moretrip even better. Staff greets you from the minute you walk up to the entrance and everyone is nice and attentive. Check in was easy and my room was ready when I arrived. There was a hand written note on my bed from management that gave my stay a personal touch. The room was very clean! AC, tv, and coffee machine inside the room along with nightly turn down service. Breakfast is included with your stay, à la carte or buffet at their restaurant on the 7th floor with beautiful views, and the food and natural juices are as delicious and fresh as can be. If this were not enough the hotel offers a 24/7 cafe with draft beers, sodas, water, snacks, yogurts, fruits all free of charge! Yes all free all day! Each floor also has a water station with apples for snacks. The hotel it self is beautiful, fun fact , I was told it was a holiday inn before it became part of the Central Hoteles chain. Oh, and right next door to the hotel is Similandia! What a great way to start my Mexico travels!

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.

Very clean & quiet room with great plumbing. The staff were so nice and you can't beat a…read morecomplimentary 24 hr counter service diner, beer on the house, and chilled water bottles in every elevator lobby. There are michelin rated taquerias & Zocalo within walking distance.... It's a little more expensive than other options but all the amenities make up for this.