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    Hotel Zocalo Central

    4.5 (59 reviews)
    ModerateHotels

    Hotel Zocalo Central Photos

    Recommended Reviews - Hotel Zocalo Central

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    Nice holiday decor during Christmas
    Ash G.

    Overall my stay at the Hotel Zocalo was ok. I wanted to love this hotel because it's close to so many places...after all it's in the Zocalo, but my issue with the hotel was that our room was waaaay too small. Hubby and I paid for a deluxe King room and for the price that was paid we expected much better. Our room felt cramped and on top of that there was construction happening on the building next to where our room was and the construction went on until about 11 pm at night which was honestly quite irritating. Sadly I did not take pictures of the room, I messed up on that part but trust when I say the room was small. The view of the hotel itself is marvelous and upon arrival we were offered a complementary shot of tequila or wine (shot preferred) The breakfast was ok, hubby enjoyed his breakfast. I did not care for the hotcakes though.

    View of la Catedral Metropolitana from the rooftop
    Marybel J.

    We loved our stay at Hotel Zocalo Central! The staff is incredibly friendly and helpful, always going above & beyond. The included breakfast was delicious and the views from the rooftop are gorgeous - truly Instagram worthy. We really appreciated the complimentary snacks/drinks, too. Our room was a bit on the smaller side (king bed), but it's a minor inconvenience for an unbeatable location. So many great food options within walking distance, or a short Uber ride. Gracias!

    View from room 511.
    Esther Z.

    Hotel Zócalo Central We had a very positive experience during our week stay, starting from about 2 days before we even arrived. Reservations contacted me by email about transportation from MEX airport to the hotel. Since our flight arrived about 10:30PM, we made advance arrangements for that service via an App link they sent me. I also made a restaurant reservation before leaving home. Everyone we came into contact with was very helpful. All the streets near the hotel were closed off (security reasons) the day we had arranged, via the consignere, for a taxi to meet our food tour. The desk clerk rescheduled our taxi and got someone to escort us to the new pickup point a few blocks away. We are so grateful for that. We would have lost our food tour money if the staff had not gone above the expected. The staff was unfailingly patient with us being none-Spanish speakers. Our room was larger than we expected. In July 2024, we booked a Family Room plan that included breakfast, all tips, 2 double beds at 59% reduction during their "Summer Sale". There was plenty of drawer space to unpack for the week and a safe for our passports. There was a decent room view. Take the free daily tour done by a professional guide on your 1st day to get oriented. Only thing missing was a fridge and microwave for us Americans. But you won't miss them because you get free snacks from Cafe Central near the lobby, 24/7. That includes beer but not wine or tequila. I had some delicious chicken soup from the cafe. I also got ice in a cup from the cafe. Free chilled bottled water is in a hall fridge. I would stay here again. It is central to everything in CDMX and near a subway stop.

    Snacks by the lobby
    Maria S.

    I only stayed here one night. I was in Mexico City to enjoy the catrina parade and the Monumental offering (Ofrenda monumental) at El Zócalo. My previous nights were at a hotel near Reforma. I chose this hotel for its great reviews, 24-hour snacks, included breakfast, a spectacular view of Zócalo, and most importantly, heating. Let's begin with the good. As I approached the lobby counter, I was offered a towel to wipe my hands. It wasn't check in time yet but bell boy Daniel stored my luggage. I was able to go to 24-hour Café Central to go get a water bottle though my room hadn't been assigned yet. The aroma as you walk into the entrance is wonderful. I don't know how they emit that fragrance. I left to tour the Zócalo and returned to get my room. Daniel helped bring my luggage to the room. It's small but I didn't need a bigger room. You have everything you need including Bigelow shower gel, water bottles, and a coffee machine. There is also bottled water and apples on each floor. Before calling it a night, I was able to get cut-up strawberries at Café Central. I slept well as the bed was comfortable. The following morning, I went to the included breakfast on the seventh floor. There's a buffet but you can also order omelets and chilaquiles a la carte. It's unfortunate that the black beans on the buffet are made with lard. I fully enjoyed the green and tangerine juices offered at breakfast. And the pain au chocolate was delicious. The view from El Balcón is Instagram worthy. The problem was that I couldn't get the heater to work. I decided to call it a night without heating. It's in the 50s at night in October. In the morning, two housekeepers and a maintenance man attempted to get the heater working. No success. I told Nancy the manager as I was checking out. One good thing about Café Central was that I was able to get a vegetarian panino before heading out to catch a flight back to Houston. I will definitely consider staying there again. I just wish the heating is seamless.

    Tortilla Soup
    Lacy P.

    I enjoyed my stay at Hotel Zocalo Central and I would definitely book with them again. Ricardo greeted us as we walked in and out each day. When we checked into the hotel it was lovely to be able to go down to the 24 Hr cafe and grab something to eat instead of having to search for food on our first day. The wraps, salads and soup were really delicious. I loved sitting on the balcony each morning for breakfast. Breakfast was pretty much the same thing each morning. Fabian was our waiter the whole visit and he was awesome. Loved the complimentary bottle of wine and the walking tour with Daniella. She was very informative, did not rush us and professional. My only complaint is the shower. The shower head is placed too high. I am short and my sister who is a little taller than me both stated it was hard to position the shower head without getting it all in face and hair. Also my sisters tv had Netflix option and mine did not but definitely wasn't a big deal because I rarely had it on. I loved my stay in Mexico City and already looking forward to coming back.

    Best staff at cafe central....Axel, Daniela, and Michelle... they were so helpful, friendly. And amazing

    Love love love this cafe and the employees especially "Axel".... the staff at the café central were phenomenal ...hotel staff is superb. The employees at the café central were magnificent. I would come back 100 times.

    Comfy sitting area in the Lobby
    Lorenia W.

    I will visit this location forever and ever!! The location is in the middle of everywhere I wanted to be. Walking, bring comfy shoes. The staff are extremely helpful and courteous. It's clean and trendy and full of decor. The pictures match the rooms, they have food and drinks onsite. The restaurant in the hotel definitely needs a reservation ahead of time. So may be best to reserve a table when you book the room! It's been a year and I didn't make a review because I don't want it booked for when I return! Hahaha Lastly & Most importantly (for me), I felt safe here. I visited solo and felt like the staff kept an eye out for me. Where not to go at what time, & which restaurants were a no-go.

    Mr. Luis was the best!!!

    This gentleman walked with us for 25 minutes to make sure we made it to our taxi during the presidential speech. He was amazing and we were so thankful for him. Our hotel stay was also very nice and we will definitely return.

    Bruschettas
    Meghna S.

    Loved this boutique hotel right in the middle of city center. It's beautiful, personalized and has all the amenities required for a comfortable stay. Rooms are good, super clean and comfortable though bathrooms are a bit small. Their highlight is the gorgeous rooftop restaurant and bar that overlooks the city center. Here they serve excellent Mexican food, cocktails and complimentary breakfast. We had dinner and drinks the first night there. The bar tender generously gave us a tasting of mezcals, fixed some great cocktails for us along with some delicious food; tostadas, ceviche, tacos and bruschetta. They also have a 24/7 cafe serving complimentary food and non alcoholic drinks for all guests through their stay. I wouldn't imagine any other hotel doing this, so considerate and convenient. You need not worry about drinking water at all, they have an unlimited supply of bottled water on every floor. In addition they also have a concierge desk available 12 hrs a day to plan their tours. They offered us a free walking tour but unfortunately our days were over subscribed. The staff is super hospitable and helpful. All in all an excellent hotel for a delightful stay. The only con I would point out is the location. Always crowded, lots of traffic and regular protests/ demonstrations. There were protests on 2 days of the 5 days we stayed there, which makes it a bit less than ideal. We had to plan our day accordingly. But I will stick to 5 stars coz you get a lot of bang for your buck here and they more than make up for this shortfall.

    Room
    Sara S.

    I am going to try and be very objective: Pros: 1) the hotel is phenomenally located IF you want to be next to the main zocalo! 2) the porters (staff handling luggage) are quite professional and front desk also 3) the breakfast space is really amazing and the servers are all very sweet and the service is fast. 4) there is a coffee/water/juice and sandwich cafe downstairs that offers everything for free (vegetarian sandwiches are terrible though) ; its a really nice thing to have free drinks Cons: 1) the breakfast already made on buffet has NO HOT vegetarian options. You can have fruit or croissant (that is burned and not good) but if you want eggs you have to order them.. which delays your breakfast time. That said, kitchen is fast. 2) the rooms have an odd sewage smell occasionally.. not sure if its the pipes or what but its not great 3) the rooms are incredibly small. By the time i put my luggage on luggage stand in the hall, I had to tiptoe around .. 4) the shower head has a lot of pressure (great) but it doesnt really move so you cant take a shower without washing your hair and most importantly you cant really properly wash yourself ; that was super annoying 5) i am 99.999% sure that my camera bag was stolen from the room (i usually have cash in pockets) and i am a trusting person so i didnt really think someone would do this but there is no way i would return to my room without the case since my camera goes in the case for security... so how did that case mysteriously disappear? The most frustrating part is that i contacted the hotel twice via email since then (maybe they can check caleras?!) and although the manager was responding to me prior to my visit, post my visit he is ignoring my emails.. quite disappointing. 6) the uber pick up is 1 block away. This is typically fine except when you are carrying heavy things..! And if you come here for an event like dia de los muertos, you are STUCK because ubers will not come here.... And the area is shady at night....

    Cafe view interior - 24 hr salad, snacks, fruit, drinks, sandwiches, soup, chips.
    Leo D.

    They probably don't even know about Yelp ratings, but they do earn the ratings that they are getting. Yes, rooms are a tad cramped. For a base camp it has all you need. Warm meals (breakfast and snacks at the cafe are complementary) and a really decent place to sleep, updated bathrooms, spotty Wi-Fi for one user, walking distance to hop on hop off bus and close to the heart of the historic district. Excellent service from front desk to bellman to housing staff including the restaurant is top notch. Uber XL from the airport 306 pesos. Pros far outweighs the cons and price is right. When we come back it's going to be here.

    Hotel sitting area
    Frankie K.

    Beautiful hotel inside and out. Excellent service. This is located in the historical center, which adds so much more to the charm and experience of the hotel. The rooms though they can be a little small, they are still wonderfully comfortable. We didn't spend much time in the room, so we weren't concerned with how big the room was. Beautiful hardwood floors throughout the room. Very quiet rooms, even for being so close to very populated areas. The shower/bathroom in our room was definitely the only con we found at this hotel. It was too small. I'm short so the shower water hit me right in the face the entire time, we could not move the head to get it any lower. My partner is tall and he at least got water to hit his chest. Because of the small shower and him being tall, the water flowed out of the shower onto the bathroom floor often. As for the breakfast included from the restaurant upstairs, it was lovely. After a few days it did get old. However, you can order off a menu for an additional charge. The juices were fresh and delicious. The pastries were also very nice with coffee or hot chocolate. But the view is spectacular. So even if you don't want the breakfast stop up to see the view in the morning, you won't be disappointed. Another wonderful perk is the 24/7 Cafe in the lobby. It was so nice to be able to get pastries, coke, water, coffee, small sandwiches and other snacks for free all night. We did utilize the gym, it was very small. At one point there were 3 people using it and it was very hard, but we managed. Overall, this hotel was an excellent find! It's very central and surrounded by beautiful buildings, along with shopping such as Nike, Zara, h&m, and other shops. Would highly recommend staying here, even if just for a few nights.

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    Hotel Zocalo Central Reviews in Other Languages

    Review Highlights - Hotel Zocalo Central

    They were super cautious with Covid protocols and I felt very safe at the property.

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    Gran Hotel Ciudad de México - Gran Hotel Ciudad de México

    Gran Hotel Ciudad de México

    (99 reviews)

    $$$

    Centro Sur

    I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

    Must try brunch buffet. Amazing food, outstanding views and impeccable service. Loved everything…read moreabout my experience, especially their coffee with anise and orange peel. Even my 18 old had a cup and loved it.

    Casa de la Luz - Lobby of an upper floor - corridors with guest rooms are located around this central atrium

    Casa de la Luz

    (11 reviews)

    Centro Sur

    We always stay in boutique hotels when we travel, and I found this place on Expedia. Due to the…read moreongoing construction and protests in the Zocalo, travelers are avoiding Centro Historico in CDMX. We got a smoking hot deal on a Junior King Suite with included breakfast, and stayed here for a week! Our 370 square feet room (219) had a nice king bed, two Samsung flat screen TVs, a Nespresso machine, refrigerator, and two rooms. Bathroom was functional with a huge shower. I wear contacts and the sink had a proper drain plug (I am always worried about losing a lens). Toilet paper is "Cottonele Ultra," probably the nicest we have used in any hotel at any price. It's one of the metrics that we use to judge the quality of hotel stays. Service is incredible, I won't give names but everyone we spoke to was super helpful and friendly. The maids do an incredible job on the rooms. Breakfast downstairs in the breakfast room is cooked to order. There are lots of excellent choices and everything is prepared like a fine dining restaurant. One final comment --- I saw all the reviews before I booked this place and saw lots of complaints about the cannabis smoke emanating from the plaza across from the hotel lobby. This did not bother us, we actually felt at home (reminds us of San Francisco CA). I highly recommend this hotel, it's an incredible bargain (if you are lucky) and it was worth double the price we paid!

    This boutique hotel is located in the Centro Histórico district (Historic center) of CDMX, about…read moreseveral minutes walk from the Zocalo, and the attractions like Templo Mayor, the Metropolitan Cathedral, National Palace, and Museum of World Cultures. It sits at the edge of a small square, a little further back from the main street. Fairly unassuming on the exterior, appearances suggest an older restored building which it is, dating back to the 1500s, and deemed a national historical monument by the Instituto Nacional de Anthropologia e Historia (aka INAH, National Institute of Anthropology and History). Walking inside you can see the remnants of the old structure in the layout of the interior, double staircases, bi-level floors with corridors splitting off under arched doorways. The feel is rustic medieval meets mid-century modern--with stone-hewn door frames and walls, exposed brick, wood beams, white-washed wall sections, wrought iron rails and window grilles. Walking upstairs the open lobby between guest rooms is spacious and airy with wooden mid-century mod furniture contrasting to the courtyard from which you can partially glimpse the sky. The atmosphere is calm and peaceful, you feel transported from the bustle just a couple blocks away. The hotel is spotlessly clean in all the shared open spaces, while I didn't stay here, from other pics, the rooms fit into the same vibe. Staff was pleasant at the first floor entrance, there was both a security guard and front desk concierge, who checked our purpose for entry when we arrived. Stellar doesn't even begin to describe the restaurant on the roof level. One of my best meals in CDMX with superior service compared to all but one other restaurant during my week there. If I visit again I'd consider staying here for sure. For more info: https://casadelaluz.mx

    Downtown México - Cocktails at the Downtown rooftop bar

    Downtown México

    (33 reviews)

    $$

    Centro Sur

    Highly recommended to come check out for an escape from the buzz from CDMX historical center!!…read moreDefinitely consider hanging out here if you are waiting for your table at the world renowned Azul (refer to my Azul review) Ambiance: Damn, the place was absolutely empty when we walked in. But it did not feel dead, right away we were at ease. The rooftop bar is classy yet relaxing and you could easily see the skies and the chaos on the ground floor. There were only 2 other couples there and we felt like we robbed this city if some square footage of privacy and tranquility. You forget you were just dashing to catch a light and almost got ran over by a motorcycle just 10min ago. Drinks: The drinks were approximately $10 USD for pretty high end crafted cocktails with pretty sophisticated garnishes. Having picked up making cocktails as my COVID hobby, I can truly appreciate the amount of work put in with such low prices. Service: Though they did not speak much English, we were able to communicate easily with the English menu. Our servers rotated and were very attentive and helped us with the Wi-Fi. Absolutely stellar experience!!!

    The Downtown Hotel, Mexico City is a great hotel in a great location. I had a lot of individual…read moreimpressions. So, this time around, I'm just going to list them: - The staff are wonderful: Attentive, courteous, and patient with your rotten Spanish. - The rooms are dark like tombs--for pete's sake put some real lights in there. - The rooftop bar has great drinks, good food, and a host of entitled guests who think nothing of monopolizing spaces at the pool while they disappear for two hours for lunch. - Breakfast is a treat--the buffet is delicious, but watch out for the brewed coffee. It's dreck. (Kudos to the server who made us Americanos one morning even though we didn't ask.) - You can't beat the location. Palacio de Belle Artes and the Zocolo are equidistant. There you have it.

    Courtyard by Marriott Mexico City Vallejo

    Courtyard by Marriott Mexico City Vallejo

    (2 reviews)

    I had an excellent stay here. The staff were very friendly and accommodating, the room was very…read morecomfortable and clean, and the location was convenient (right in the airport, near terminal 1). My room was spacious and clean with a view into the courtyard below. The courtyard is an area we're you can lounge, buy Starbucks coffee and some food. It's also near the main lobby. The bed was super comfortable, and I appreciated having a sofa from which I could watch programs on the large screen TV. The bathroom was clean and had all the necessary amenities. The room service was great. You can order from the hotel restaurant, which has a good variety of food and drinks. The service was efficient and staff were friendly. I also was thankful for the taxi service. As I had a day to spend in the city before flying out, the hotel staff kindly arranged for a hired taxi. The rates were reasonable, the car was clean, and the driver was professional and accommodating. I would return to this hotel again on a layover or if I had a couple days in Mexico City.

    I had a great time at the Courtyard. I was having an issue with connecting to the wifi and the…read morefront desk staff went out of their way to assist me. I loved the fact that this location is directly next to a mall which makes it easy for finding food and shop especially if you need last-minute outfits. You can also see a pretty good view of the city which is about 30 mins away from this hotel. The dining room and furniture are all up to date and gorgeous there is also an outside eating area that gives you a nice view as well.

    Hotel Zocalo Central - hotels - Updated August 2026

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