Staff is lovely. Very helpful. Here for bull run. Good security. Room was not acceptable. Bath…read moredirty, toilet paper like sand paper, floor cheap laminate and noisy. Bed uncomfortable and room smelled odd. I sprayed perfume to make it a bit better. TV would not turn on, it is a Phillips very old, also was a radio that did work. The running of the bulls is three seconds and it's off your bucket list.