The facilities are simple and not overly fancy or extravagant, but the service is excellent. My…read moregrandmother spent the final year of her life here, and the staff treated her with wonderful attentiveness and dignity. And their relationship with my family continues even after her passing. That is what a place like this should be.

My sister is residing at Hilltop only because it was the only place available when she needed a…read moreplace to go. The food is terrible. The rooms are not cleaned very often. Some of the aides are incompetent and should not be working with anyone that is depending on them for their everyday needs. The person in charge of making doctor appointments puts off making them forever. When she finally does make an appointment, she doesn't tell the resident when it is until it's time to leave. There have also been times when she's had an appointment but transportation wasn't arranged so it had to be cancelled. Residents are allowed to keep their TVs on very loud all night long so it's impossible to sleep! Residents are allowed to air their complaints, but nothing is ever done to make things better. I would rather die than live there.

This place should be called Hellhole. It is the worst nursing home that I have ever seen. The…read moreplace is run down. The staff is unfriendly and not very smart about dealing with insurance companies. My relative was ignored and allowed to not shower for days on end. And then there is the administrator, Jill. You will not deal with a more unpleasant individual. She is very arrogant and demeaning. She has also exploited the COVID nonsense to make our experience even more difficult and unpleasant. Believe me, as soon as we can get our relative out of there, we will have him moved in a heartbeat. Avoid this place at all costs unless you really hate your relative you are thinking about admitting here.

Nurse amber turned her back to family when approached about questions concerning medication and…read morecare . She also said she would be back to give his medication never returned left it for the next nurse . Filed a grievance also medication left on the table not given on time I have a photo of proof. A fall occurred and was sent to the hospital to be checked out there is no way for them to prevent a fall no monitor in the bed or in the chair no sign that says don't fall call. They have two good cnas opal and Janie they have two good nurses Kelly the wound nurse and Kelly the blonde nurse . Other then that they don't listen to dietary requests. Grandpa Wayne doesn't like cheese pasta seafood or pasta and would often serve things he didn't want nor need . He got a card mailed to him and they whited out my grandpas name and put mine cost me 40 cents at the post office. Also grandpa needed more rehab time and all they wanted was four thousand dollars otherwise no way no how could grandpa return for rehab he only needed a week to three more to regain strength and nope can't go back. Hopefully where we do go it will do the job they couldn't do.

I received excellent care at this health facility!! From my check in experience with the ladies at…read morethe front desk to my very brief wait time, I was impressed!! I was there for my 1 year check up from a total knee replacement , and received such good, thorough, compassionate care !! I can honestly say every visit was that way. I was especially encouraged by Jen's smile and professional care . She's the BEST!!Thanks to all the team I'm more than pleased!!

For orthopedic care, I has taken 4-5 hours out of my day for a basic appointment. I realize the…read moredoctors have a busy schedule, but it is ridiculous to over book like that (or whatever is going on). Also, I have never been so frustrated with billing in my life. Adding and substracting should not be that hard. I will go elsewhere from now on.

Dr. Schuster was very nice at the beginning and very informative. He seemed like he really cared if…read moreI got better. When it came down to discussing my treatment plan and billing, that seems to be when everything changed. The visits were to be billed to my car insurance due to an auto-accident and he seemed to want to take full advantage of that, to the tune of about $8000.00. He asked me to sign a consent to agree to pay the balance for the difference between what insurance would pay and I would not since they could not tell me what that would be, I asked for a different treatment plan. That was when I was told something along the lines of "let me know if you have some kind of Make-A-Wish program going on because then I might be able to help you, but if not, and you can't pay, than I can't help you." I have never been treated so poorly in my life!!

From the owner: At Back To Health, we take great pride in providing the finest chiropractic wellness care to our…read morepatients, giving them the freedom to move and fully appreciate the awesome gift that is our bodies! We provide comprehensive pain management that reduces reliance on medications and prevents surgery. Dr. Charlie Schuster has been practicing in Charleston, Illinois for over twenty years, and is proud to be the official team chiropractor for Eastern Illinois University Athletics. Below is a sampling of the different services we offer: Chiropractic Care Cold Laser Therapy Orthotics Pain Management Rehab & Correct Exercises Soft Tissue Treatment Structural Fingerprint Exam Back To Health Believes in the value of wellness care for you and your family and has maintained a pricing structure that allows care for all budgets. Our office participates in most insurance programs. Call today for your free consultation, (217) 345-9600.