I have visited multiple nursing homes as a volunteer and this one stands out above the rest. They…read morekeep it clean and try to make sure it smells good. They have so much for residents to do, they have an assortment of activities, such as bingo, wii, making crafts, etc. They do their best to keep the residents from just laying around. Most of the employees are wonderful, treating the residents as family not just as a means of a paycheck. The employees that are disrespectful or go against policy or standards are not tolerated. Carla the administrator does not tolerate mistreatment of the residents ad it is their home, and she doesn't tolerate mistreatment of other staff. I give this facility 5 stars because of the care they provide, they take in their jobs, and the options that each resident has to be active. The only flaw is that they like to spray multiple scents of air fresheners and that can affect people with allergies.

We couldn't have asked for better care for my father-in-law during his hospice stay, the facility…read moreis older but in amazing shape, spotless, no smell, the staff are kind and caring and were attentive to his and our every need. The residents seem very happy and are kept quite busy with all the available activities. They had 2 musical performances during our stay and the living room was full of residents. From what I saw they encourage them to stay out of their rooms and in very social settings which is a far cry from Lewis who tried to rush them to bed after dinner. I wish we had found them for his rehab as the area is large, bright and a variety of equipment. It is a drive to Mt. Pulaski from Springfield but well worth it. I highly recommend if you or a loved one need care to consider them, we were impressed from the moment we hit the grounds. They have independent living around the outside and as needs change the resident can be moved to the main building. I'd like to thank you for the dignified care you gave him during his final days, you kept him comfortable physically, spiritually and emotionally.

Staff is amazing, residents are interesting and this facility is regularly awarded top scores by…read moreregulatory bodies. They are constantly improving the facilities as well! Ask to see the new aquatic center.

I have to agree with the lady who talked about the food because just not too long ago a relative…read moreclose relative of ours was in there and the food is lousy so they haven't changed anything that I can see.

Great, clean place. Wonderful staff, they're very helpful! We had lunch while we visited and the…read moreservice and food was amazing! Their nurse Brandi is very knowledgeable. Karen has such fun activities too!

From the owner: Brookstone Estates of Tuscola provides a wonderful alternative to a nursing home or to struggling…read morealone at home for older adults who need some help to maintain their independence. The community is fully certified to operate through the Illinois Supportive Living program, which enables us to serve adults 65 and older of all financial means, including those on Medicaid. Our focus is on providing residents with the love, compassion and dignity they deserve in addition to the personal assistance and help with medications that they need. Brookstone Estates of Tuscola is managed by Gardant Management Solutions, a mission-driven company that is the largest provider of affordable assisted living in Illinois.

Care is now mediocre at best. Ever since Hickory point sold to a for profit corp. the care went…read moredown considerably. The company that owns them now is near impossible to deal with. There is no way to contact the parent company. I feel that they are just about the profit they can make and they care less for the residents. Some of the staff trys some do not. And they are very short staffed

I would not put my dog in the rehab section. A close relative had to go there because it was the…read moreonly Medicare accepting place that could be found for rehab. He had little to no rehab, left in a chair all day. He left the hospital with a small bedsore and was there because of a broken neck. This facility allowed the sore to penetrate his body until organs could be seen and he died from the sepsis after being able to feed himself in the hospital. This dump has now filed for bankruptcy and I can see why. We moved him to a different facility where he died a week later in hospice care. This place is HORRIBLE.

We visited Randall Residence looking for memory care for my Father-In-Law at the suggestion of his…read moreneurologist who had been treating him for Alzheimer's for two years and was in the process of revoking his driving privileges. My FIL was willing to move in. We agreed to go on the waiting list that was at least a month long. Within a couple of days word came that there was an opening that we decided to take. This required an evaluation and we were pressured to do it right away so that there was time for an in person evaluation and to retrieve his medical records! If he was in before next Friday he could even avoid the price increase! My wife had to take off work with an hour's notice - it couldn't be scheduled for tomorrow. If you have ever been in the finance office of a car dealership you will have a pretty good picture of what it was like. Anyway the "evaluation" proceeded. Over the course of about 30 minutes the nurses asked him if he needed help doing a bunch of things like bathing and taking his own medicine. He gave an unwavering no to all of these. He didn't need help doing anything. Of course my wife expressed her concern at these answers after the evaluation. The Randall nurses wanted to get records from the GP and neurologist and they would make their evaluation. My wife called the doctors' offices and prepped them to provide the records - there wasn't time to waste. The evaluation came back in a couple days. Good news! He qualified for Independent Living! It's way cheaper! Of course this was still a concern to my wife but she was reassured by the marketing director that it would be easy to transfer to more care if it proved necessary. And again there was that price increase coming and the $1000 initiation fee doesn't need to be paid again to move to the higher levels of care. So we moved him in. A couple days worth of confusion but he was someplace where he didn't need to drive and he liked the food and activities. My wife continued to take him to doctor appointments visiting both the GP and neurologist in the first week he lived at Randall. When asked about providing the records to Randall neither office had records or recollections of any inquiry besides the heads up they got her. Fast forward a couple weeks and my wife got a call on Monday morning from Randall saying that he needed to go to the hospital. To the psych ward. For memory care we asked? No the psychiatric floor. They were looking into finding him a bed anywhere within an hours drive. He was going to need to be evaluated for at least a couple of weeks. So my wife meets with the marketing director to find out what is going on. Apparently he had taken food off of someone else's plate! And then he tried to open the door to the wrong apartment! He NEEDS memory care and they just couldn't accommodate him. They wanted him in a different facility and the sooner the better. It was that or they were going to send him to the psych ward. We moved him on Thursday. So in less than 30 days he was in and out of Randall. He was out the $1000 initiation fee. We were out the effort to move him twice and he was confused about what he had done wrong. "But I like it here?!" A place that was supposed to help and support us and make dealing with Alzheimer's easier had made it worse. I don't know if it was fraud or incompetence that led him to be evaluated as "independent" but neither is a good look. We did have friends mention to us that the seemingly incongruous psych ward recommendation is a tool used to evict patients. Google "patient dumping psych ward". Another reviewer had the same issue. Finally, you should be cautious of putting much weight on the reviews available here or on Randall's web site. While getting ready to write this review I noticed at least 5 (of about twenty) that were posted by employees from cooks to the executive director. There was even one on Randall's own web site from the marketing director's ex-husband. If they are willing to compromise their integrity for a review how can they be trusted to care for your loved one?

I can't say enough about how Beth and the crew at Randall Residence continues to put their…read moreresidence first! The love and compassion that is shown is awesome to see! I would trust my loved ones to their care without concern.

My sister is residing at Hilltop only because it was the only place available when she needed a…read moreplace to go. The food is terrible. The rooms are not cleaned very often. Some of the aides are incompetent and should not be working with anyone that is depending on them for their everyday needs. The person in charge of making doctor appointments puts off making them forever. When she finally does make an appointment, she doesn't tell the resident when it is until it's time to leave. There have also been times when she's had an appointment but transportation wasn't arranged so it had to be cancelled. Residents are allowed to keep their TVs on very loud all night long so it's impossible to sleep! Residents are allowed to air their complaints, but nothing is ever done to make things better. I would rather die than live there.

This place should be called Hellhole. It is the worst nursing home that I have ever seen. The…read moreplace is run down. The staff is unfriendly and not very smart about dealing with insurance companies. My relative was ignored and allowed to not shower for days on end. And then there is the administrator, Jill. You will not deal with a more unpleasant individual. She is very arrogant and demeaning. She has also exploited the COVID nonsense to make our experience even more difficult and unpleasant. Believe me, as soon as we can get our relative out of there, we will have him moved in a heartbeat. Avoid this place at all costs unless you really hate your relative you are thinking about admitting here.

Goal of this review: Save others from the nightmare we went through. My father was d/c from…read morehospital to PT/rehab here after an ortho trauma. First realized something was amiss when staff didn't have a WHEELCHAIR available for transfer from car to facility (they had to rummage in a room off of the dining room to find a wheelchair). Also, staff didn't seem prepared for our arrival; we told told we arrived in the middle of shift change. It wouldn't have mattered when we arrived; this facility would never have been prepared. Father was brought to his "room" and we were greeted along the way by other residents asking to use the toilet and roaming the hall like zombies. Facility was clearly understaffed. His room was filthy and smelled strongly of urine. Our feet were actually sticking to floors, likely from urine. The bathroom was in disrepair and appeared unsafe (peeling paint, etc.)He had a [rude] roomie in the room and I immediately noticed the trash container was overflowing with soiled diapers and other likely soiled paper items. The "bed" was more like a foldable cot, not a hospital bed; think wire springs, camp bed. It appeared more like a dorm room with cobbled together furniture than a facility that likely gets funding from Medicare. My mother and I told the CNA?RN? that we would not be leaving Father here. CNA immediately called the flustered admin/director whom tried to coerce us to stay by citing leaving would be against medical orders (AMA) and may void insurance paying for the ortho trauma hospital stay. We later spoke w/ insurance and learned this is false and a tactic SNF admin use to get you to stay. Father returned home w/PT/OT/home health and is doing well. Lessons learned along the way: 1. SNF/rehab facilities are nursing homes that offer rehab 2. Drop in unexpected to a SNF you plan to send your loved one 3. Have a back up plan/call insurance if the SNF is subpar 4. Should you leave SNF AMA, you do not need to return to ED to get readmitted for new SNF placement; call your insurance to ask for new SNF referral. Learned this hard way after 30 hrs in ED. 5. Google reviews of SNFs mean nothing. Highland has a 4 star review, likely boosted by faux reviews left by incentivized staff members, friend of staff, and admin. Instead google "[name of snf] healthcare center violations" https://projects.propublica.org/nursing-homes/homes/h-145508 and you'll find the list of 42 deficiencies this center has amassed. 5. Hospital case manager also gave us a reviewed list of SNF facilities covered by insurance. Highland got higher reviews than most, according to the list. I still don't understand how. Please do not send a loved one here. I don't know how Father would have fared had we left him; he'd likely have an infection at the very least.

Quit letting people sit in their urine. Maybe be happy when…read morethe family comes to visit. The families are the ones that change the bed linens. Get fresh water everyday, twice a day. Oh but when State came, you wouldn't believe the people that came out of the woodwork to help and to make sure ice was delivered ice water in the morning. And they were wiping the handrails along the walls off when the State was there. We were there for four months and I've never seen that while we were there. My sister was sick and the agency nurse thought that she just had a little virus because of her vomiting. My sister and I took her to the hospital and her potassium was 7.9. That's not a virus. You're making way too much money to misdiagnose residents. She had Black Lives Matter shit on you should be able to