We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

Working with Shannon Nguyen Denney and Keller Williams was absolutely amazing! We thoroughly…read moreresearched agents and brokers in our area and both Shannon and Keller Williams stood out to us. We wanted to work with someone we could trust to sell the first home my husband and I purchased together. The time she took to explain the process, prepare our home with a stager and promote our home listing was top notch. The photos were out of this world! Shannon worked with us every step of the way and answered every question we had immediately. She always kept us informed during every stage. We had some difficult moments and Shannon was able to help us move forward with ease, negotiate and go above and beyond the call of duty! Most homes in our neighborhood were on the market 4+ months but with Shannon, we were able to get our home under contract in under a month! We could not be happier with the final sell price and experience. We couldn't have done it without her!

My family & I made the choice to move from California to the beautiful state of Texas a few months…read moreago! We went into the whole home buying process completely blind. We didn't even know what our step 1 was!! Knowing Keller Williams is a reputable company, we browsed through the agent profiles and found Brandy Bagnall!! She stated in her profile that she has worked with families looking to buy from out of state and was willing to help us out "virtually" during the process. From sending us new listings to zoom tours and right down to our closing process, Brandy was there to help guide us. We are homeowners now, and owe a big thank you to Brandy for all of her help with the whole process. If you are in need of a friendly, knowledgeable Realtor, we would strongly recommend Brandy Bagnall @ Keller Williams Heritage - New Braunfels!!!

The Marshall Reddick Team has been nothing but professional and accommodating to work with! From…read morehandling maintenance requests and questions in a timely manner to even the wonderful team in the office (special shoutout to Sophia) they have been nothing but excellent to interact with!

Joshua Helton and team at this office have been fantastic to work with. For my rental properties…read moreint he area, they helped go the extra mile to handle some tricky topics in additional to ensuring that all regular affairs were taken care off in a prompt manner!

It took 5 days for them to answer their phone to even try to get an appointment. Then you have to…read moreapply online to even get an appointment. They're not that special. There's a thousand other property management groups in New Braunfels who WILL meet with you.

Avoid this business! I recently learned this "company" will now allow a WWII Veteran in bad health…read moreto break his lease early after leasing for five years. He requires constant care and has been advised to move to assisted care. He is 94!! These people want upwards of $2000 even though the property was left spotless and a renter was found instantly. Stay away! Robert Janzen

Working with Becky and Amy was an outstanding experience. From the beginning of our home search to…read moreclosing day, they were professional, knowledgeable and always available to answer all of our questions! Their attention to detail and knowledge of the market made my husband and me feel confident we could find our new home. We would highly recommend Becky and Amy to anyone looking to buy or sell a home.

When I considered purchasing a home, I chose to work with Becky as my realtor. Becky was so easy…read moreto work with. She is honest, supportive, and dependable. Becky communicated with me often, regarding the mortgage process. She completed all the documents needed by the lender and seller quickly. Becky was with me during the application process, inspection, and closing! I am thankful I had Becky on my team during my home purchase. Martha - Happy New Home Owner!

If i could give this place a ZERO i would! I don't even…read moreknow where to start with this company. The communication is HORRIBLE, they have not called me once and call my relator and say they have talked to me when in fact not once they have. They told my relator that they spoke with me BEFORE they charged me the fee about the move in date being a certain date and when in fact they NEVER called me, cause if they would have i would cancel the application and take it somewhere else. but instead they processed 2 fees and wont make any adjustments and are super disrespectful and rude. I was willing to switch my move in date but couldn't meet them exactly where they wanted due to ZERO communication. I'm so frustrated with the communication and lack of morals or empathy. Clearly lots of things need to change due to the fact you only are rated 1 star (if that). I actually overall happy to not deal with this terrible place for a long term.

Our community had them as a property management company before they got out of the property…read moremanagement business. Rude employees, shady business practices, and you do not get the level of service for the money paid. Use someone else...

The other posts said it perfectly…read more "I have repeatedly asked to be removed from this companies mailing list as I own no property in this area as of more than one year. Still receiving "junk mail" every two weeks." I'll add that I particularly hate to receive junk mail from my late dad's address even after I've asked for it to be removed. Guaranteed that I won't work with someone so disrespectful.

I have repeatedly asked to be removed from this companies mailing list as I own no property in…read morethis area as of more than one year. Still receiving "junk mail" every two weeks. Never have used his services,nor intend to go with anyone who takes advantage of others with low ball offers. If I could give them no stars,I would do so.

I cannot speak highly enough about The Erin Caraway Group. The service, knowledge and attention to…read moredetail was impeccable. Buying a new home can be stressful and very overwhelming at times, but the ECG made my buying experience outstanding. I challenge another firm to preform at the level The Erin Caraway Group preforms. For future purchases, interviewing other real estate groups would be a waste of time! The Erin Caraway Group has my business so long as I'm buying!!!! Casey Fischbeck

After calling and setting an appointment, I get a no-call/no-show. I took off work early and…read moreworked really hard to make sure everything was as ready as it could be only to be stood up with no notice. I guess my house wasn't worth the effort. Taking my business elsewhere.

Joe at Bramlett Partners Real Estate did an excellent job handling the sale of our property. He was…read moreprofessional, courteous, informative and followed up promptly with any questions or concerns we had. We took his advice on virtually everything he suggested. Our home sold within a very reasonable time being on the market and for a fair price.

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

Everyone we dealt with at the Clayton Homes New Braunfels location were absolutely amazing! Thru…read moreall the obstacles we faced (suing our neighborhood "acc", fighting the water company over ownership of our tap, the electric companies BS)..., they stood by us, helped us and fought along side us to get us our house! So thankful for each of them! We had the best sales guy "Rob the Hawaiian Guy", Kim and Dawn in the office, Morgan at reception and Carolina in service, all just do an amazing job and it is clear they truly care about their guests! Trust me, Don't waste your time talking to any other company, just go straight to them!

Took 4 year to ask them to repair the damage to the roof only solution they had for was to reseal…read morewith tar never came and fixed any of the issues just glued everything back together and silicon still having the same issue 2025 has been here since2022