I really wouldn't recommend getting your décor from Chair Flair. A family member of mine worked…read morethere, and the things they told me were honestly disturbing and disgusting. The linens, centerpieces, cutlery, and glassware were often barely washed -- sometimes not washed at all. It's shocking this stuff goes out to weddings and events. But the worst part was the environment. According to my family member, Mike constantly treated the workers horribly -- most of them underage, by the way -- and labeled them as 'contractors' so he didn't have to pay proper overtime, even when shifts ran 12+ hours. And what really put me off? Hearing how some staff, including management, openly made fun of customers and even tossed around slurs when talking about them. Completely unprofessional and honestly disgusting. If you care about basic hygiene or human decency, there are MUCH better companies you can go with in Calgary.

We were so excited to work with Shannon at Chair Flair and unfortunately our experience was very…read moredisappointing. Shannon was lovely and kind however the execution of our wedding was very poor and the promises made were not followed through. We hired Shannon for day-of coordination. The details we discussed and shared with vendors were not executed, the room set up was terrible and the chair rentals we received were unstable and very poor quality. Some details are: 1) we had to move our wedding indoors due to poor weather, the arch was placed in the corner of the room with terrible views of our ceremony 2) the rings were overlooked and almost missed our ceremony after text communication with Shannon throughout the morning 2) the dessert was put out before dinner 3) our welcome drink was put out minutes before us walking down the aisle even though it was planned to be out at least half an our earlier 4) the decor was not put out as requested and more details we are happy to share. Shannon put together a detailed timeline with details I provided and didn't seem to reference what was communicated. When we sent an email to discuss, we received reasoning behind each concern however we did not receive a call or any discussion around accountability for our concerns. We understand there are always different perspectives however we paid for a service we did not receive. Overall we were really disappointed and hope other couples have a much better experience that we did.

Purchased a bratwurst at a food trailer on Spruce Meadows grounds run by great events today at the…read moreCKC event. The bratwurst had seer marks on it, so I assume it just came off the barbecue. Wrong at best. It was room temperature maybe even less. When I brought it to the staffs attention, they completely ignored me and said nothing. So sad never why ever purchase from anything from great events.

I rented a few a chafers and tables from Great Events for a party last weekend. I had to send…read moresomeone else to pick them up, so it wasn't until they got back that I realized they had given us full inserts, instead of the half ones I needed and had ordered. I called the shop right away and within the hour they had delivered the correct item. I was impressed by and very appreciative of the level of customer service, especially for just a small time customer like myself. Everything else we ordered was just what we needed, and the prices at Great Events were lower than those at other rental companies I looked at in the area. I would certainly use them for all my Calgary area rental needs in the future, and would not hesitate to recommend them.

I read the previous review for this company and was surprised that it was a 1/5 star rating. I've…read morebeen renting from them for a long time both personally and through my businesses and for a bigger company they generally have great customer service, amazing selection, and are organized extremely well. Recently I had a bad experience with one of the employees at the loading dock when picking up round tables. After pointing out the issue the general manager went above and beyond to apologize and rectify the situation. One experience, one rental, shouldn't be used to judge the company as a whole. Special Events overall is an exceptional company.

They make up "policies" along the way... it's not in the fine print, nor documented any where - and…read morethey don't tell you until 2-3 weeks in, because it's not widely known by their own staff, or until 10 revisions of the contract later. Owners don't do the right thing, nor even acknowledge a mistake on their part, even when they dropped the ball. Save yourself the headache and use Chair Flair instead, they go above and beyond and own up to any mistakes. Details below: CONS: - Our sales associate was friendly both times I met with her in person, prompt with e-mails and her responses, and offered some good suggestions on décor, which we did appreciate. However, her attention to detail seemed lacking given the fact we had to revise the contract upwards of 12 times, and it got to the point where I had to spell out what line item to delete and what to add... so essentially doing part of her job... luckily I deal with contracts on a regular basis in my professional life. - One of the biggest issues we had with this entire process was that from day 1, we had made it clear that chairs and a few other rental items were to be used at both the ceremony and the reception, which were in 2 different locations. We asked our SA both times in-person confirming that we would not be responsible for paying for those items twice, and both times she reassured us that would be the case and that it only shows up twice because of how the system operates. It wasn't until 2-3 weeks in, and a week before the wedding where we were told it was "policy". - Legally, if a company has a policy it needs to be in writing under terms and conditions and/or fine print of the contract - this "travel policy" not only was it dropped at the 10th revision of the contract, a few weeks after our initial meeting, was not in writing, and obviously was not made clear to staff. - We ended up calling the head office at the Edmonton location, and they were not aware of this "policy". In fact the staff even tried to help us out, but because the branches operate separately, they were not able to do anything for us. - It was also very disappointing that even after escalation, owners would not make an exception when it's SER that didn't follow proper protocols. This alone is why I would not recommend SER. - Owners unwillingness to accept and acknowledge this fail on their part, to do the right thing (sometimes that should take precedence than just running a business), and lack of attention to detail by our rep resulting in me doing part of her work - Extremely negative. Pros: - Pick up & drop off/warehouse staff was very smooth - positive. - GM/Sales Manager definitely made an effort to help us out, and maintained a very professional and good attitude. Although we didn't get what we wanted in the end, her efforts did not go unnoticed and were appreciated. She did go above and beyond in trying to help US out, as opposed to just getting more business for SER, (i.e. doing the right thing). That was positive, too bad the owners didn't share the same attitude.

DJ Goodword is the dance party master! I have had the pleasure of dancing to his DJ prowess twice…read morenow at an event I run, and each time he seems to intuitively know what will get people booty-shakin'. Not only that, but he a genuinely nice guy, responsible and easy to work with. He's not your too-cool DJ that will make people feel alienated. He radiates warmth and accessibility while having a strong sense of the music and what people will like. Can't say enough good things about Goodword! :)

From the owner: Have a High End Event coming up? This is your day, and my only job is to help make it the best,…read moremost memorable day ever. Which is why I'll play music until the last person stops dancing or the venue kicks us out. I'll play the music you want. Before your wedding we'll discuss your day, your favourite tracks and any songs to avoid - such as The Macarena. We'll also discuss your guests and their interests, and special moments that require specific music - like the first dance and the tossing of the bouquet. Everybody has their own favourite aspect of a wedding, some people love the gathering of families while others appreciate the symbolism. My favourite part of a wedding is when everyone lets loose and celebrates on the dance floor. And it is a celebration!