Imagine a car dealership making you go back and forth with your auto loan trade in to inquire my about gap refund only come to find out my gap check was mailed to them and they wont send it to me or contact me back. They are stealing money from people! read more

I'd left a good review in the past and I really did have a good experience with USA Direct Auto (Houston Direct Auto) when purchasing my wife a vehicle. The process was really simple and easy. We applied for the vehicle online, sent paystubs, bank statement, and ID, and that was all they needed. I was kinda shocked when I decided that I would bypass my normal dealerships and purchase another vehicle from them but was denied because I wouldn't allow one of their 3rd party vendors access to my bank account. They claimed that it was their only way to verify my employment and income. I guess my paychecks didn't suffice. The kicker was when one of their employees responded that they had an outside lender that wanted $7,000 down, which is half the price of the truck. I'll never do business with this dealership again and wouldn't suggest that anyone else does either. I damn sure wouldn't allow anyone to have access to my bank account, especially a dealership with a stellar 1.1 review rating out of 162 reviews! read more

They sell cars that have previously been in accidents and have done the bare minimum to get them back on the road. Had to replace front two tires less than 3 weeks after purchase because of tread tearing off. Replaced all 4 brake pads and rotors less than a month after purchase. Will never buy from them again nor recommend anyone to. read more

They sold my son a car that is uninsurable, and let him drive off the lot WITH NO insurance. I tried to call them about the car once i understood this and I got a very nasty vague hispanic woman on the phone that would not transfer me to the manager. I hired an attorney to deal with them for putting a young college student in a car without insurance knowing that it couldnt be insured. They also put him in a very predatory loan. I am disgusted that they are operating like this. THEY NEED TO BE OUT OF BUSINESS. DO NOT GO THERE AND DO BUSINESS WITH THEM. DO NOT.... read more

Hello hello if I could give 0 rating I would! These guys are a bunch of jokes... literally! My sales guy was Derwin lil Hispanic guy on jenetta street. Long story short he sold me a lemon car. He told me I had a perfect car even went down a checklist lol and they wanted to offer me more warranty .. but leaving out the statement "anything could go wrong with our used cars... so I declined the extra warranty not knowing that 300miles later and not even my full 30days the head gasket is blown and the carburetor is dirty assss hell!! Basically check your vehicle through and through don't let derwin sweet talk you either (: y'all be blessed Here's some pics too ! read more

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I went to Houston Direct Auto because they had a really good deal on a Nissan Titan, low miles, and platinum edition. Found the truck I saw online liked it and went through the process of financing it. The whole ordeal was sketchy and seems to be highly fraudulent or illegal possibly. They wanted to do bi-weekly payments with an auto draft out of my bank each time I was paid. My sales person Alfonso is a sneaky little shit, when asked to speak to his manager or the finance director directly he informed me they were going to tell me the same things and refused to allow me to speak to them. When I pushed the subject he just goes "I will have a manager call you back" and hung up. Since then I have not been able to get him or any manager on the phone. It seems like this place is a scam all the way around, while I was there on my initial visit a woman was there irate about damage done to her car by the service people, when one of the finance girls came out and began to egg her on and told her "go the parking lot bitch and lets see" this is the type of A-Plus class you are dealing with here. read more

Do not purchase cars here ! Spoke to Kamila in regards to financing a 2016 bmw 340i. Unfortunately I had to ask at least 10 people what dealer fees they charge and no one was able to give a clear number, " Idk how other dealers find that , but we don't know until after financing" which is bs because every dealer knows their own fees. I submitted my application and waited days for a response as to who had approved me. ( my credit is 755 and had been approved by Wells Fargo at least 2 months ago on my previous car ) after constantly contacting her , she wouldn't tell me who had approved me with is absurd. Ran my credit with hard inquires at least 10 times just to tell me the vehicle has been sold. Very classy Don't bother with this dealer as they claim they have a in house lender & partner with credit unions but they just want at least 5K+ added down payment until after they ran your credit read more

Houston Direct Auto - Used Car Dealers Near Me - Houston, Texas

Ok First of all if there was a option to not sleect any kind of star I would've done it. My girlfriend went to buy a car to this place she paid all the down payment the first day and today is day 4 and the car is still not here. Oh im not finish , then we never got the car she wanted they told us that the car is messed up so you can pick this one , since we had no option we had to go from a V8 to a V4 how dumb, And today her son was driving to get the car and after driving for 3 hrs they call us that the car is gonna be ready tommorow, I didnt even got a hug from my baby damn it . I HATE THISSSS DEALRSHIPPPP. Whoever watches my comment please dont go i love you all!!!! read more

I wouldn't trust this place as far as I could throw them. Used car sites direct you to their small location near Westchase, but the big lot is in the 'hood on Little York, just off of Hardy Toll. Driving up to it, it basically looks like a glorified salvage yard, and I refuse to believe otherwise. My salesman didn't seem like a terrible *person*, but the whole business just felt crazy sketchy. And I could've done without the constant spitting...out the window during the test drive...in the lot during the showing...and in the trash can in his office... I've worked retail for a while, and everyone knows that the more salespeople talk, especially small talk, the more they're trying to distract you. NOTHING could distract from the rusted components under the hood, the mild rusting in the rims, and especially that musty, damp smell inside the $10,000 2014 Kia Soul. The vehicle has a CARFAX, but everyone knows by now that a CARFAX is only as good as the information that's reported. The vehicle came from Illinois, and I noticed a gap in the timeline between it being in Illinois from its initial sale in 2013 or 2014, to dead silence between early August 2021 and its arrival at Houston Direct Auto in October 2021... ...there was a flash flood in Illinois between that time, and this vehicle could've easily been in it. I scheduled an inspection while in the guy's office learning the $10,000 cash price versus the $13,000 finance price. Their financing minimum is $4,000, which makes sense because financing is how dealerships get their cut. But then there's this weird $500 thing that they arbitrarily add to their sales, and while it's no where near as bad as the "$3,000 for window tint and wheel locks, even though the vehicle already has both" that Gilman Honda North does, this is still really stupid. And I'm not about to pay $13,000 for rust. I ghosted on the dealership and the inspection. I know what I saw, and I know what I smelled. I got a 2018 Kia Soul from a dealership across town for cheaper. read more

If I could give 100 NEGATIVE stars I would. Sold me a vehicle with ENGINE ISSUES that started less than a year after purchase that no one can fix. Kept it for 2 weeks and BROKE THE AC! Spent over $3000 trying to fix the engine ALONE. Kept up with the note, but still trying to maintain vehicle. Insurance had lapsed for FIVE DAYS and they came to pick it up for INSURANCE! Went in LIVID but composed. Veronica over insurance came in extremely condescending, unwilling to listen, kept cutting my husband off after him asking politely to please just listen to the concerns. I stood by door to walk out but waited on him as he was still talking. Veronica the victim then calls for Harris County because we were "blocking the door"... meanwhile... I was on the back wall side of it, completely removed from the opening. The only competent and decent person on that campus is ESBY. Everyone else is illiterate, inconsiderate, and are overall just horrible individuals. DO NOT BUT FROM THEM EVER! read more

No star...this car lot is complete trash, Emilio is not a good sales rep at I was interested in a car that was for 1594.34 with a down payment for 1800, he said I had to put down 10000.00 which is ridiculous, then had the nerve to discuss my business in front of his own kind, I feel like I was being racially profiled against, no black employees at y'all, he could've have discuss this business matter in private, but did not, I've already which out to the federal bureau investigation, but they are scammers, it is a state law that putting down a down payment is illegal, he said I couldn't get a car because of hard inquiries, which is false, and other stupid reason, and etc...but no worries they will be out of business soon read more

FRAUD ALERT !!! Houston Auto Direct sold me a car with NO TITLE in January 2022!!!! I was told by my local TXDMV that this company's LLC shows that they went out of business in March 2022 and they never processed the registration of the car they sold me. I was dealing with Brittany to renew paper plates, and since January has yet to provide me with metal plates. Since I have no other vehicle, I've been driving with expired paper plates since Aug. 5th. Brittany refused to answer my request for current paper plates, and does not returned my calls. This poor excuse of a auto dealer now operates under "USA Direct Auto". BUYER BEWARE !!! read more

Go to this dealer if you want to be strong armed and taken the most advantage of possible.. To start was the hour wait for the vehicle to even show up that we had discussed day prior to seeing right at opening... Then the repair promises discussed and the hidden MR fee that want to hit you with for $495 to have it ready to go before you leave.. to speak on that further I'll pay it if it's ready to go and don't have to wait two hours for the vehicle to be ready. Absolute lack of communication from the sales associate to the client wanting to business with them. Speak even further after going back on a deal they made and a promise verbally spoken off tried strong arming that someone is on their way to pick up same vehicle... said the vehicle had a recent price decrease yet I had been looking at the vehicle for over a month at same price... so in fact price never was decreased... Jose the sales associate also said he would bring the vehicle to us where paper signing is and never even came down.. yes I bought the vehicle only because of the urgency I was in but with finance already finished and papers to sign still turned a simple 2 hour process into nearly 8 hours.. Let's say they will try anything on to anyone to make sure they scare you into a purchase and let you drive off in potential danger... including the "owner" they were speaking with while trying to get what they promised. read more

Houston Direct Auto - Their welded bracket "repair" - Used Car Dealers Near Me - Houston, Texas

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These people clearly have no good costumer skills even that so called "manger" instead of properly explaining things out she goes "it's not the kids fault" who was ever blaming him we called you so you could properly explain to us.... She has literal pre teens working here. They say they will clean your car after giving it to you and then leave the car a whole mess. don't buy here save your time and money ... read more

Take your money elsewhere. They would not budge on price (not even $200) on a used pickup. They delivered the truck a day later than promised, and the heater did not work, which was not disclosed, even though they charged $495 for a bumper-to-bumper 'inspection'. I had to get this fixed at my expense as they did not want to accept responsibility. Bottom line, stay away from this place and spend your hard-earned money elsewhere. read more

This is the worst experience of buying a car ever,, I purchased a 2009 Chevrolet Trailblazer SS,, and the first thing was,, my key didn't work to the door it only started the truck,, so when i pulled off the lot and when to the gas station,, I was locked out when i called they sent me a locksmith,, then when i finally get in the truck it didn't start,, They said it was they battery but with my experience from working on cars,, i knew it was the starter,, so once the vehicle finally turn over,,, without a Jump,,, i start to drive away,, I get a mile down the road and the transmission started slipping at 20mph,, so now I'm doing 10 - 20mph all the way home,, i called them,, and they said call service,, so when i sent my truck back to service,, the service manager,, C.J,, told me nothing wrong with it,, it's a one way transmission,, it's meant for racing,, but i knew it was a lie,, so now they refuse to fix the lemon they sold me,, OH and not to mention the Vehicle has no VIN on it,, so my guess is that it was stolen before,, Now no one wants to answer the phone,, i can't get the manager,, everyone keep saying call service but service never answer,, this place will give you the run around....... Buyer Beware!!!!!!!! Now I'm seeking Legal Help,, because the Vehicle is also being financed read more

I purchased a vehicle from them on 3 August and there were issues immediately. I tried to resolve these issues with my service rep but he quit the job. I called the service number, emailed the service department within the 30 days but no one responded. I even went to the location my self and was told to come back later and to call the service department. The service is terrible and they are a rip off. They sold me a car with transmission issues and although I attempted to contact them within 30 days they played around and did not honor their service. Will never recommend to friends or family. read more

FRAUD ALERT - SEE PHOTOS AND READ REVIEW I was wanting to purchase a vehicle I found an trucar through this facility. I am a remote buyer in the state of Texas and this place offered free delivery state wide so I figured why not, trucar has been pretty solid as I have purchased 2 cars from using that app. I should also mention I have been in the dealership industry for almost 15 years now. This place is a giant red flag, and most likely a front for some sort of money laundering operation. All sales reps use google voice, not real numbers. You cannot be transferred to anyone because of this. When asking for someone they just say "they will call you in x amount of minutes" without asking who is calling, who the sales person is etc. I waited 6 hours for a response from my sales rep only to be met with excuse after excuse. Anyway, asking for a buyers order was like pulling teeth. As you can see in the photos, I was pre qualified through a lender for a certain amount, and planned on putting the rest down cash. The sales person was very brief saying that I can't use them because the age of the vehicle wouldn't allow me to get qualified etc. I reiterated I WAS pre qualified and had the voucher to prove it. This was ignored. So anyway I get the buyers order and wouldn't you know, they jacked the price up of the base purchase price, and were trying to rake me over the coals and rob me blind by using "in house" financing. What gets me is the unknown business name that is NOT Houston Direct Auto as the lien holder for the buyers order, the interest rate compared to what I qualified for thru Westlake, and the utter insult by adding fees. I do not trust this place and will not buy from them. Buyer beware! For clarification my credit score is about 760. UPDATE 08/15/22 I had ordered a pre purchase inspection through Lemon Squad and they let me know they could not perform the inspection on this car because the dealer was UNRESPONSIVE and UNCOOPERATIVE. If you need any more evidence that this places main goal is NOT to sell cars but to squeeze money out of folks who don't know any better. This I will be getting in contact with the appropriate agencies to further investigate this shell company. read more

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Answer the phone once they make a sale it's over you can't get nobody on the phone. Get anyone to return a phone call and if you're one day late, they're blowing up your phone you can't get anyone to return a phone call. They repo my car because Geico had a glitch in their system that said I didn't have insurance which I really did. I had to get a letter from Geico to get my car back. Geico had to pay them $800 to return my car these people have no mercy They don't care if it was a Geico mistake. They still wanted $800. Geico did put it in writing that it was there error in their system I honestly can't wait to pay off this car and put them behind me forever. read more

WORST DEALER. I bought a car from them, took it out of there lot, drove for 10miles and the transmission was bad I bring it back the next morning ask for a cancellation and they say they won't do it. They kept the car and my money saying they gonna fix it. It's been a month now and I don't have any updates updates. I'm taking them to the court , they are dishonest and disrespectful. If you have the same problem please email me your information it will help at the court. My email is xumafla@gmail.com read more

Houston Direct Auto - Used Car Dealers Near Me - Houston, Texas

I purchase two cars from Houston Direct Auto, the first was back in 2014, it was a buy here pay here agreement for 18 months, the car was paid off and I got the title, months later I purchase another car from them. The car was finance by a bank, after I did my first oil change, the car started to smoke, it was diagnosed with a valve stem seals which cost 5K to repair, they had put in stop smoke product to stop the smoke at the time of purchase and only started to smoke after the oil change was done (cars sold in Texas "AS IS" and I get that). I pulled my credit yesterday and found out they have listed the first car as being repossessed, I have filed a dispute with the credit agency's. Houston Direct Auto is not a reputable company to do business with. About a year ago, I received two checks for $10 each within two weeks apart, I was not sure why I got the checks, but now it lead me to believe this is a common practice of Houston Direct Auto and the checks I received was from a class action law suit. Buyer's Beware! read more

anyone else find it odd before buying a car from Houston Direct Auto it's required to leave a 5 star review with google? only to find out they are everything but a five star !? I left a review on Better Business Bureau, had an employee CJ call me about a week or so later pretend he was the General Manager saying he was going make things right guaranteeing me satisfaction- but first I had to remove the review on BBB, leave a 5 star review saying how Cj resolved our issues and send a screen shot so he could show his boss. I find out few days later CJ is a tech in service department , so there's bribing me with my review to fix what they know is wrong add that with bad customer service falsifying information- violating my consumer rights, misrepresentation, fraudulent advertising- claiming they are the best different from the rest providing quality service and cars for over 14 years! I wanna know where are these cars at? who gets that quality service? I sure as hell didn't. So I find out ((the more I search this business the more jaw dropping information I find)) my car 3 months prior to me buying it had been reported stolen, and recovered by police. Is that why the 12,500 miles difference what the ad said in April bragging to be lower than any other on the market at 115.000 ish miles but weeks later the odometer really says 127,000 miles- how tacky is it to deliver a car on empty, check engine, tire monitor sensor, brake pads screaming to be changed but that gorilla glued quick fix was my all time low gutter ghetto dealership classless move (I'm being sarcastic) (it's not my favorite) (the broken window switches or 4000 repair bill I paid days after is my favorite) and how about the gorilla glue used to keep my seat together, or the passenger front door that never opened but the salesman said he made a video before delivery and the door opened, he remembers clearly- ya ok so I never got the video did anyone actually see the video? Should I believe he made this video?don't you think since I am the owner that's relevant I should see it? oh and I asked to see it, when I called to complain about my new POS expensive lawn ornament I just bought - he says he must have deleted it. so in 9 hours the time it took from Houston to my house (they delivered it statewide free delivery but tried to charge me $500 )) and now all this damage just appeared,? But the car hauler took pics before leaving the dealership parking lot confirming my complaints- and he's not my hired help- he's theirs. and how about the 3 different contracts with different car and finance prices- and no one wants to answer questions why they can't add or subtract or be honest, I could go on on - but the worst part is they knew I needed a reliable dependable vehicle to get to my radiation treatment appointments that are 1.5 hours away and three times a week, bc I had been previously diagnosed with cancer. my car was in the shop a week and a half later with over $4000 work done and $12,000 in estimates. gorilla glue wasn't fixing this- i would recommend you looking at Department of motor vehicles making sure you have the information needed to file on their surety bond, a mechanic and a lot of time and money on your hands and get to know your local consumer protection agencies and their contact information. Check out the alert and rating too on their business profile from better business bureau- you don't have to take my word for it, but you'll wish you did before buying a car from them. trust me you will need it. Don't forget to read the buyers guide and pull a car fax- don't let them do it, if it's anything like my signature on some of their documents- it's not real. Copy and paste is someone best friend over there in that office. Read your consumer rights- and Texas lemon laws, hold them accountable so that they will provide ethical honest, fair, operable business practices and transactions. This is not slander, it's truth, my honest experience in dealing with this dealership- read more

Houston Direct Auto - Gorilla glue? I was embarrassed for them at this point - Used Car Dealers Near Me - Houston, Texas

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Who ever Bob and Benjamin are they are unprofessional liars and will not refer anyone to houston direct auto after how I was treated. It was discrimination and lots contradiction. I have a wide variety of clients I will never refer there again. I carry way more knowledge than them both and that's the people put in position they don't deserve. read more

Poor Response time they mention in house finance obviously for people with challenging credit that's a Lie!!! They still want a down payment of 50% of a over priced vehicle with 200 k on the Dash!! Don't waste your time Trash!!!!!!! read more

They repossessed my car unlawfully after I had been making regular payments, claiming that I had no auto insurance in place. I had bought the car a month ago and purchased the insurance while I was at the dealership - they wouldn't have let me take the car without insurance, right? I had no notice that there was anything wrong until my car disappeared from my apartment complex parking lot on a Thursday at 10 pm. I even called the police and filed a report because we thought it had been stolen. The next day (today), I called Houston Direct Auto and they claimed it was repossessed because I have no insurance. The lady on the phone said they called my insurance company on Wednesday and were told I do not have insurance in place. Within 48 hours, I had no car. They quoted me a "repo fee" of $499. I have a suspicion that their business was affected by Harvey and they're trying to make a buck through unlawful repossessions. Buyer (and owners!) beware! Update: just picked up my car after they admitted it was a mistake on their part to have it repossessed-they hired a new insurance lady who apparently has no idea what she's doing or the impact she has on people's lives. The car has a huge scratch on the side and we're waiting to see whether Houston Direct Auto or the towing company will take responsibility. read more

Houston Direct Auto - Picture I took of an employee moving one of the vehicles they had for sale - these people don't even know how to move cars around the lot. - Used Car Dealers Near Me - Houston, Texas

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Terrible service, not interested in selling cars---obviously, only interested in going home. Almost everyone is new. They use high-quality digital photos of new cars, not the actual car photo of the car you buying (SCAM) if you think about it. I tried working with them, but it obvious, they don't have it together. Everybody is new.....!! and really SUPER inexperienced, or complete fraud. One guy hadn't seen any of the cars he was trying to sell to me. Did know that one of the cars was an electric one I just can't imagine why anyone would sell a car not knowing anything about them. I literally have a headache after dealing with these people. read more

Worst dealer Houston Direct Auto. in Houston. Bought a vehicle June of last year. Two days later it had. a check engine light Took it in th their Little York location. Took me 3 trip to get the Catalytic converter replaced. Now I get a another check engine light. Took in to a local shop. They tell they put an aftermarket catalytic converter and installed it incorrectly and it rubbed a hole in the ac line. Tried reaching them final got ahold of CJ in service. I finally got ahold of CJ. Tells me they will not honor their work. The worst dealer in Houston. I'm sending this to all the TV stations in Houston and taking legal actions read more

Leaving another 1 star review won't help. Don't buy a car from this company. Save your money their cars are completely trash. They will screw you on financing. read more

We drove 40 minutes to this place because pictures of a van looked nice online. We got to the place and the van was dirty inside and worn out. We turned right back around and left. I do not recommend this place for your car needs, also no one even came out to help us. read more

I was really taken back on how willing they are to show you a vehicle. I walk in and asked for a specific vehicle. They looked it up and said they had two vehicles available. I asked to look at them. The salesman gave me some lame excuse that they're in storage and we only do appointments. Which is not the experience I had last time when I looked at a vehicle. The last time they quickly showed me the vehicle. Even driving me down to their "storage lot". I guess the salesman just wanted to leave because it was Saturday close to closing. I'm in sales too and if a customer wants to meet at 8 in the evening then I meet 8 in the evening. You do what it takes to get the sale!! If the salesman are this way then the owner must be just as bad. Good thing they're not the only used car lot in Houston. Their 1 1/2 Star rating stands STRONG!! KEEP UP THE GOOD WORK AND YOU WIL SOON BE AT HALF A STAR! I'LL BE ROOTING FOR Y'ALL!! read more

I would not advise anyone to purchase a vehicle here without a warranty. Bought a car from here and 2 weeks later the entire engine blew. The customer service is horrible, they have no patience, I do not know where they get their employees from it's pretty bad. BE CAREFUL AND BE PREPARED FOR BAD SERVICE! THEY ALSO WILL DING YOUR CREDIT IF YOU MAKE LATE PAYMENTS, but they don't report the on time payments to boost your credit. read more

I went here with my daughter trying to purchase a car. She contacted the dealer prior to coming and when we arrived he wasn't available so we waited. Then I asked was there any other representatives we could speak with since the guy she spoke with briefly on the phone hadn't met with us after sitting for quit some time. I observed several people just socializing not willing to assist. We left after waiting patiently 11/2 hours too long without ANY ASSISTANCE. I chalked it up that they didn't have any interest in assisting two women. I did observe that every time a man walked in that he was addressed and assisted immediately! So warning ladies, this location is not friendly to women. read more

I recently made a purchase with Houston Direct Auto on Thursday August 19th to be exact. After driving a couple of days I began to notice a very foul smell (rotten eggs) through out the vehicle. I had the vehicle detailed thinking that it may had been something on the inside. Sunday morning upon trying to start the vehicle, it was completely dead. I kept trying to start it and then after a couple of more tries I got very little kick from the battery. My fiance' then charged the battery enough to get it to a service center where we learned the battery had begun to leak sulphate gas which caused the bad odor and also as a result not being able to start the vehicle. I in turn had to pay for another battery plus the install and labor totaling $355 with only having the vehicle for 4 days. When I contacted the service Dept on Monday I was told to ask for Cj. I spoke to CJ and gave him a run down of what happened. CJ advised he would call me back in a couple of days. I waited patiently and called back on Wednesday. I spoke to Nicole (who was very helpful) and also advised her of what had taken place. She messaged the service manager to let them know of my issue. basically I was told that if I had no battery for them to physically see and test on their own I would not be able to get a refund for a battery that I to pay for after only having the newly purchased vehicle for only 4 days. The battery was hazardous and there was no way I would have been able to continue riding around with the battery to deliver it back to them to test. I told them I had pictures of the battery and the receipt showing proof of purchase along with the invoice indicating what was wrong. Still no refund! CJ told my fiancé it must have been from wear and tear. I literally had the vehicle and drove it for 4 days! I am very unhappy to say the least! I will not rest until this is resolved. I will be notifying the local news station! read more

Houston Direct Auto - Used Car Dealers Near Me - Houston, Texas

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When purchasing a car from this establishment, I would have it immediately looked at by a mechanic. They sold me a car with a battery that was so old it leaked onto my electronic control module. Also the transmission oil was mixing with the coolant causing the car to randomly stop. The car started to have issues immediately. Not even a year later, the car I purchased is unable to be driven. SAVE YOUR MONEY! read more

I purchased 2017 Chevy Impala from the Pensacola Fl location. The salesman was polite and friendly. Informed me I they car i purchased was up to date on maintenance etc. When I test drove the car there was a little bit of swaying to the left. Salesman had the onsite mechanic to check it out i was assured the matter had been resolved. Upon driving home the car continued to sway. I took the car to my local Chevrolet dealership only to discover i needed a new battery, ac and engine air filter, four new tires, a oil change, and an alignment. It cost me an additional 1400.00 to correct this matter. When i call the office the sales person stated you still have a great car and refused to help with the additional costs that should've been completed before I purchased the car. I asked to be contacted by the supervisor and they have yet to return my call. This is not fair to individuals who are trying to purchase reliable transportation without spending extra money. read more

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This place is an absolute joke! I visited their location about a vehicle of interest. My sales representative, Derek was very professional and accommodating. However, the organization (and I use that word loosely) is structured to take advantage of consumers. They have a "no haggle" policy which I really didn't have a problem with due to the asking price of the vehicle. The first issue developed when the title department questioned the documentation I presented based on the manner in which I wanted my vehicle titled. Granted I have over 30 years of automobile retail sales, management and ownership. I've done automobile transactions a few thousand times so I was very familiar with the process. After giving me such a difficult time, I requested to cancel the transaction and requested my money to be returned to me. They refuse to do so and that's when a gentleman approached me by the name of Amin. Amin identified himself as the owner and proceeded to personally handle my purchase. He later informed me that the title department staff was out sick and the persons that were there didn't really know what they were doing. The second issue came when I was driving the vehicle home immediately after the purchase and the battery light comes on. I called my sales representative at that time and he instructed me to contact CJ who was over the service department. I contacted CJ and shared with him the nature of my situation. CJ asked me to bring in my vehicle to a location which was not either of the Houston Direct Auto locations. I thought that was kind of odd but I followed instructions. When I arrived at that location (3702 Arc St., Houston, TX 77063) no one was there. At that time, I drove to the Jeanetta location of Houston Direct Auto and asked to speak with Amin. I was informed that he doesn't work at any location, he could only be reached by phone and no one could seem to locate him. So, in the dealership there was a sign posted with a number to management. I proceeded to call that number and after about 10 rings guess who answers the phone? CJ! CJ told me that he was the closest to management I was going to receive and he spoke with Amin and they were declining to repair my vehicle. So, with my battery light still on I drove straight to my regular mechanic and authorized him to repair my vehicle. While sitting in the waiting area of my mechanic CJ calls me back and shares with me that Amin did remember my situation and asked me to bring my vehicle back to his location. Well, by that time my vehicle had been repaired with an alternator at a cost of $741.25. The next day I called CJ to give them one last chance to do the right thing and reimburse me for the repair cost. He simply told me that he was instructed not to cover the cost from another repair facility. Please stay away from this place. With the current climate in this country and inflation at a 40-year all-time high, Houston Direct Auto is not a place you want to do business. They will not stand behind their vehicles even if you experience problems before you arrive home from their dealership. I WILL BE FILING A FORMAL COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE CONSUMER DIVISION AS WELL AS ALL OTHER REGULATORY AGENCIES. read more

Houston Direct Auto - Used Car Dealers Near Me - Houston, Texas

DO NOT PURCHASE A VEHICLE HERE!!!!! I paid $19,958 for a Jeep Grand Cherokee Overland less than 2 weeks ago. Only been driven a few hundred miles. It is now at my local mechanic with a faulty air suspension compressor (left front air strut leaking down & the right air strut will also need replacement), both rear wheel bearings have massive damage (both need o be replaced, plus new brake pads). The power steering gear assembly is not working properly and also the oil pan gasket & left motor mount..... Houston Direct Auto thinks it's okay to sell people broken cars. Their mechanic supposedly looked my car over LOL. He must be blind.. DO NOT WASTE YOUR TIME HERE. THEY WILL SCREW YOU OVER!!! read more

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Went in to get a car with a pre-approved offer from a lender that worked with this dealership. He took the offer letter to his, "finance guy," then the salesman came back and said the application from this lender was denied when they ran it at the dealership and this was a frequent issue with that lender(Westlake Financial). His resolution was that I could do in-house financing with an additional 4K down. I called the lender to see what the issue was and a lending specialist manager said THEY DIDNT EVEN RUN MY CREDIT. So he sent my offer AND the deal structure to the dealership so they knew I was approved, but the salesman said that he would, "talk to them later," and that the only thing they could do was offer in house financing. ALL OF THIS THIS WAS BEFORE EVEN TEST DRIVING THE CAR. Pretty shady. read more

Worst dealership ever. Highly don't recommend. They don't tell you your cars getting repossessed. They don't give you a grace period. They never even tell you your car is going to be repossessed and or email you or mail you anything about it. Their billing department sucks. You can never talk to the manager. They don't have office phones to transfer you over to anyone. They say you have to wait 24/48 hours for a response about getting your vehicle back even tho you have the money to pay for it. It's a scam. Just a fucking joke. Don't EVER use this company. read more

After looking online, I saw a car that I thought was worth seeing. I went this past Saturday to see the car in question. I was greeted by Zeke, as he greeted me he asked if it was a cash or credit deal. Right of the bat I felt like I was dealing with a snake oil salesman !! He looked on his computer system, and told me where the car was located. I went to see the car half block down the street, I felt like these people will fleece you everyday of the week including Sunday. I would take my business somewhere else, Predatory Lending at its Finest ! read more