If you are looking for the absolute worst experience of your life than choose this agency along…read morewith the Lawyers they refer. Over a 6 month sign to close date and after 3 weeks after close still no payment for sale. Do not take advice from them because you will whole heartedly regret it. Also when chips are down on the table their accountability will go out the window and the blame will then shift to the lawyer they recommended . Communication, professionalism and trust is out the window with this Broker /Agent and Lawyer they referred. A complete disgrace to the trust and home town customer care for the Western NY Area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We used Jerry Thompson to sell our last home and buy our current house; we could not be happier. No…read moreone will work harder for you! He practically pulled people off the street, and got them pre-approved to make offers on our house. Most other agents just list your house and let other agents sell it, not this guy. After a week on the market, we had a bidding war and sold our house for 20k over asking. I know this is not typical, but it's very possible with Jerry. When it comes to buying a house, once again, there is no one who will work harder for you. We ended up paying what our initial offer was going to be! No one knows East Aurora better. Jerry knows practically everyone in EA so he often gets the heads up before houses hit the market. He will even call FSBOs for you! When it comes to communication, he will not leave you hanging. He checks in even when there's nothing going on just to touch base. He kept us well informed through the entire process of buying and selling. He really is on top of things. He even caught something in our pre-approval that would have caused a lot of problems and paperwork down the road. Jerry isn't pushy with his clients, he wants to sell you a house you will be happy with so he doesn't try to push you into buying something just to make a sale. Aside from all this, he's friendly, courteous and funny! What more can I say, you would be a fool not to use Jerry! Anyone else is a step down.

owards the end of last year, my husband and I began the process of selling our home in Colorado and…read morebuying our new home in Buffalo. Our listing agent was incredible: effective communication, supportive, and genuinely invested in our wellbeing throughout the entire process. Unfortunately, we received the opposite of this with Jennifer. Relocating to another state with the intention to purchase a home in said state is stressful, a process that requires support and trust between the buyer and buyer's agent. It's especially tricky when you're not local. We counted on Jennifer to present us with appropriate listings, especially after we refined our search specific to our needs and expectations. Instead, we obsessively scoured Zillow on our own and presented our results to Jennifer, essentially doing the work for her. Once we listed our home, it sold within a matter of days, and yet, we had to basically chase Jennifer in an attempt at communicating the urgency of our relocation plans and locking down our future home. Once we found our home and secured the deposit, we began the relocation process. Jennifer and her team were nothing but vague and seemingly disinterested in supporting us in our efforts. We arrived in Buffalo after leasing an Airbnb with the intention of staying there until we closed on our home. Upon receiving very little effort and communication from Jennifer and her team regarding what to expect, we reached out for any updates regarding our closing. We booked 45 days at the Airbnb and also rented a pod with our personal belongings; it was imperative that we had some sort of plan to 1. Ensure we had a roof over our heads and 2. Provide the necessary information to our pod account for any extension of rental. After reaching out, we received a heavily worded phone call from Richard Cole, the buyer's attorney. He was dismissive, disrespectful, and clearly disinterested in meeting our needs. Apparently, Jennifer couldn't be bothered to do her job and reassure us, HER CLIENTS, that she is on our side. We had, at the most, 2 phone conversations with her before closing. Additionally, things got especially complicated after learning that our future home was left destroyed and disgusting (the odor of cat urine still permeates our home, even after reassuring us that it was safe), yet we received no communication about plans to rectify the problem, other than the seller will handle it. Did they ensure the cat urine didn't soak through the floor boards? Absolutely not. They cleaned the carpets and called it a day. The nauseating smell came right back after a few days, however, Jennifer did not push back on ensuring that the seller check the floor boards. Appalling. Finally, after meeting Jennifer for the first time during our walk through after closing, she was cold, disinterested, and completely disengaged in our experience. I guess since she was getting her commission, it was cool for her to check out. It's actually mind blowing how much money one can make from zero effort, but she succeeded. Good for her, I guess. We love our new home (that WE found), and have plans to tear out the carpeting and the floor boards to eliminate the cat urine stench, replacing the flooring with hard wood. Unfortunately, we will absolutely not use Jennifer again. We have plans for purchasing future properties and prefer to give our money to someone who truly cares. Jennifer is not that someone. This experience was frustrating and inexplicably horrific from start to finish and, I for one, am so relieved to be on the other side. Let the healing begin.

I just bought a house, with the help of the Goetz Team with Keller Williams Realty. Jen Goetz was…read morewith me every step of the way through my first solo home purchase. I've worked with other real estate agents before, while buying and selling properties in tandem with a partner, and I've never seen an agent this meticulous and proactive. She seems to be very well-connected in terms of area professionals across the spectrum. So I had an impressive network of expertise to draw on, and I still do, because she and her team continue to maintain the relationship after the sale, like cocktail hour in the fall and their recent annual holiday party (and pie giveaway!). My daughter and I consider Jen, Katelyn, Adam and Jennifer our friends now. It's a very welcome touch of old-school graciousness, which is a breath of fresh air. Highly recommend the Goetz Team.

James LoVallo is a lair and should not have a real estate license…read more I wanted to buy one of his listings and he gave me a false rent rider, once I found out that none of the tenants had paid rent in months I canceled the escrow and he kept my deposit. I have filed a complaint with the real estate board of NY against his license.

James and Julie are the best real estate agents I've ever had. I had so much difficulty moving from…read moreNew York City to Buffalo, however I thought it was best for my family. The Lovallo Real Estate agent made this move as seamless as possible. I not only feel as though I have had amazing agents, but also feel as though I have made new friends. If you are new to the area I highly recommend Lovallo Real Estate!

Nicole handled a large 675,000 commercial deal on Main Street with ease. Her experience as a wny…read morerealtor is unmatched give her a call today to let her find your home or building.

Keisha is an amazing realtor, who is very professional, kind, considerate and caring . She was very…read moreprofessional through the entire process helping us every step of the way. I would recommend Keisha for anyone who is buying or selling a home.

Buying a home. A double to be specific. Keisha my…read morereal-estate agent was very compassionate. A woman who goes above and beyond. Didn't matter how many houses we looked at she was always beaming, full of spirit and ready to tick off all that I wanted in a home. She knows when to say this one doesn't fit any of the criteria. She worked with my schedule and that I am grateful for. She's industrious, patient and have a pleasant smile doing business. I can recommend her to you. A woman of God she is. She is straight forward. 5 star is deserving!