Metro Roberts is exceptional from the top down. The leadership and ownership team set a standard…read morethat's clearly reflected across the entire company. Their vision, professionalism, and commitment to excellence create an environment where clients genuinely come first. You can feel the difference, everything is organized, efficient, and handled with integrity. Management is hands-on, approachable, and deeply knowledgeable about the Western New York market. Their guidance and oversight ensure that every detail is taken care of and every client is treated with real care. It's rare to see a company where the strength of the ownership team so directly translates into such a positive experience. I confidently recommend Metro Roberts to anyone looking for a well-run, trustworthy, and client-focused real estate company!

Erica Giallella decided to breach our contract after making assumptions about me. Instead of…read moretelling me she no longer wants to fulfill her obligations she simply stopped. She did the absolute minimum and worked harder for the buyers of my home than she was for the person who was paying her. When she didn't get thousands of dollars of more free items from home she and her team tried to Extortion money from me. She then gossiped and lied to my other realtors. This behavior isnincredibly childish and unprofessional. Erica had no right to treat me the way she did. She made a profit off me, took gifts and then left me on the street with no housing right before a long holiday weekend. I will be filing complaints against her and your office. Thank you.

James LoVallo is a lair and should not have a real estate license…read more I wanted to buy one of his listings and he gave me a false rent rider, once I found out that none of the tenants had paid rent in months I canceled the escrow and he kept my deposit. I have filed a complaint with the real estate board of NY against his license.

James and Julie are the best real estate agents I've ever had. I had so much difficulty moving from…read moreNew York City to Buffalo, however I thought it was best for my family. The Lovallo Real Estate agent made this move as seamless as possible. I not only feel as though I have had amazing agents, but also feel as though I have made new friends. If you are new to the area I highly recommend Lovallo Real Estate!

I'm a little crazy when it comes to making big life decisions, so I e-mailed 40 real estate agents…read moreand wouldn't start the process until I found one whose answers to my "interview questions" met my expectations (and beyond). When Joshua James replied it was very thorough and I was impressed, plus I already heard about him through some friends and other referrals. Once we started looking at homes, he was extremely efficient every step- whether it was me asking really basic questions that were simply obnoxious, or whether it was me asking questions that required a long explanation- he always answered efficiently, professionally, and made everything understandable to a beginner. By the end, I felt like I owed him because I learned so much. He knew a lot about homes/areas we visited and had expertise in multiple areas. I knew I was interested in real estate and eventually wanted to go into it myself, and Josh's knowledge and passion gave me more interest myself. Each time we'd visit a house (which I also went to SO many houses and made a couple bids that I won and ended up not taking.... probably a real estate agent's nightmare but he never complained), he worked well with everyone he interacted with: professional, funny, relatable, and knowledgeable. On top of this, the Josh James Team all seem to have these skills across the board. Whoever he put me in contact with was pleasant to talk with, made it surprisingly easy for me each step, and I felt completely taken care of. I never worried, never thought I could be making the wrong decision, and when it was finished I gained connections that I'll maintain as long as I'm a landlord or work in real estate. Coming from a negative and skeptical person, The Josh James Team was WONDERFUL to work with. Do yourself a favor and call him!

It was an absolute pleasure to work with The Josh James Team! Our property purchase was…read morecomplicated, as it was broken into 2 transactions....the home & immediate 8 acres, and also 12 acres of woods. Josh was able to negotiate both deals beautifully. In one of the most stressful, complicated times of our family's lives, The Josh James Team was with us the entire way, taking care of all details, big & small. Should we ever buy another home, we will definitely be using The Josh James Team again!

My husband and I used Cheryl Deal to sell a house we owned. She was awesome! She helped to find the…read moreright person for the house. She listened to what we wanted and was very responsive! I would highly recommend Cheryl for buying or selling a home!

Working with the Trifilo team was one of the best decisions we made. everyone was professional,…read moreknowledgeable, highly responsive, and always willing to go the extra mile. Joes strong negotiation skills helped us secure an amazing result, and he successfully sold our home in just a few days for above asking price. The entire process was smooth and stress-free thanks to the teams dedication and expertise. We highly recommend him to anyone looking for a top-notch real estate professional.

April Anderschott of the Trifilo Team has done it again!!! First selling and finding my eldest…read moredaughter a home and now trusting her because of her her expertise she has now sold and found a home for my youngest. She's our gal! Thanks again April!

I recently sold my house through Rachele Sutherland. She is a top notch professional who knows what…read moreshe is doing (she has a real estate broker's license). I found her to be hard working and conscientious, with attention to detail. Rachele is knowledgeable and very much on top of things each step of the way. I really appreciated her kindness and calm, reassuring manner through what would normally have been a stressful process. From the professional photographs she arranged, to the staging and showing of my house, she went above and beyond. She and her husband Ian were always available to help with questions or concerns. The response was prompt each and every time. My house sold very quickly for well above asking price. Choosing Rachele was the best decision I could have made. Highly recommend the Bridges Team.

Barb Kivi is generous person, agent & grandmother & selfless, has an impeccable integrity, and goes…read morewell above and beyond in her industry, for her clients, and colleagues. She's been a trusted agent for 50 years - people love her. She was hired to helped me buy & then sell 7 years later. Now I'm looking again and have no need to look anywhere else. She has been at the Lewiston Office 479 Center St and knows the area very well.

Barb went above and beyond over the course of two years to help us purchase our dream home. She…read moretruly cares about her clients, loves what she does and it shows. She also sold our former home for our asking price in no time flat - dedicaing considerable time up front and leveraging a strong network of equally caring partners to make it happen quickly. I can't speak highly enough of our experience working with her.

If you are looking for the absolute worst experience of your life than choose this agency along…read morewith the Lawyers they refer. Over a 6 month sign to close date and after 3 weeks after close still no payment for sale. Do not take advice from them because you will whole heartedly regret it. Also when chips are down on the table their accountability will go out the window and the blame will then shift to the lawyer they recommended . Communication, professionalism and trust is out the window with this Broker /Agent and Lawyer they referred. A complete disgrace to the trust and home town customer care for the Western NY Area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We used Jerry Thompson to sell our last home and buy our current house; we could not be happier. No…read moreone will work harder for you! He practically pulled people off the street, and got them pre-approved to make offers on our house. Most other agents just list your house and let other agents sell it, not this guy. After a week on the market, we had a bidding war and sold our house for 20k over asking. I know this is not typical, but it's very possible with Jerry. When it comes to buying a house, once again, there is no one who will work harder for you. We ended up paying what our initial offer was going to be! No one knows East Aurora better. Jerry knows practically everyone in EA so he often gets the heads up before houses hit the market. He will even call FSBOs for you! When it comes to communication, he will not leave you hanging. He checks in even when there's nothing going on just to touch base. He kept us well informed through the entire process of buying and selling. He really is on top of things. He even caught something in our pre-approval that would have caused a lot of problems and paperwork down the road. Jerry isn't pushy with his clients, he wants to sell you a house you will be happy with so he doesn't try to push you into buying something just to make a sale. Aside from all this, he's friendly, courteous and funny! What more can I say, you would be a fool not to use Jerry! Anyone else is a step down.