HP propane used to be a great place to do business with until today, I ran out pf propane Monday afternoon, called HP Tuesday and set up for a tank fill and tank level gauge replacement on Wednesday, they called and needed to make it on Thursday and I agreed no problem.
Today their truck showed up, and technician was in the process of removing the screws on the gauge and said they were striping out I offered to help him and went and got a small pipe wrench that would fit on screw heads. Technician said the heads of the screws would break off and went back to using the screwdriver as a removal tool. The tech said he had put some propane in the tank and I could see it leaking from around the gauge he was trying to remove, when I asked him about the leak, he said it was OK It was just a small leak and then told me my propane tank had been empty for a long time I informed him it had been empty for two days and how did he determine it had been empty for a long time? there was no answer, at this point I told him to get someone out to do the job that new what they were doing, and I guess I hurt his feelings because he left, I called the office to talk to the owners and was later told I hurt more feelings and not to call them back again they would not do business with me again.
Bottom line is due to their technician my propane tank now leaks around the gauge that they now say they can't replace, and they said it's not their fault Its mine because I asked them to replace the gauge? I don't have any propane, and I have been banned from doing business with them. Oh, and by the way I only have done business 1 time in the last five years or so according to the owner so they don't need me. Don't check your records for all the times I filled bottles outside for my RV. or the fact you charge full price to fill any bottle even if its half full when you fill it. sorry for contributing to your small town busness and you are corect I will not break your busness in the least but I can only hope to help anyone else to be perpaired for what may be in store if doing busness with your Company. read more