Negative experience all the way around. Customer service was extremely rude and unprofessional…read more The job was subpar because of the junk yard parts that were used without consent. And it was overpriced because the used part costs more than the new. Just make sure you give them your insurance check as fast as possible is the only statement you will hear.

I started going to Grove Auto Body by having a simple latch fixed on my Fiat, fast forward to a…read morecouple weeks later and I wrecked two vehicles in a week. George and his staff went above and beyond to get me back into a vehicle in record time, the work was outstanding. I highly recommend this shop, they care, they're professional, and their work is beyond amazing. Thank you for taking such great care of me and my situation. I really do appreciate you!

great job on popping my dents out and polishing my car! thank you Gonzo and Kimberly! good people…read moreto work with!

Experts by far. Gonzo is the best at what he does. Attention to detail, honest, and very…read moreprofessional. This is the best body shop in groves hands down. Quality work isnt cheap, but we'll worth the money.

DO NOT BRING YOUR CAR HERE! THEY ARE HORRIBLE. We went with them because they were able to get us…read morein earlier than other shops and the reviews weren't bad. After fixing our vehicle, we still had issues, our running lights still weren't working (we'd told them about this when we brought it in. This was after getting rearended) and after we get it back, our entire right side back lights isn't working and there is still a shake in our door, clearly indicating that our frame was not all the way fixed. Not only that, but the day after picking it up, we went to open our back latch door and the ENTIRE LATCH CAME OUT. We bring it back in, they take an additonal week and 2 days. Our lights are fixed, but about 1 & 1/2 hours after picking the car up, we start having problems with the back latch opening again. My husband brings it back (about 4 hours after picking it up) and they tell him because it looks like we got in another accident (there was a dent in the door from trying to get it to close all the way because we couldn't get it open), they are not responsible for it. Then had the nerve to tell us that we are causing the workers stress due to it being 2 days before the Thanksgiving holiday because we want our car fixed. I would not recommend anyone bring their car to this place.

If I left a 1 it was RIDICULOUSLY generous and only because of the accounting manager, the GEICO…read moreadjuster and the receptionists. I dropped my car off on 12/21/21. Granted, I know it's holiday season and I expected there to be delays in service and parts because of that. My car is a 2012 Honda Civic SI and because it's older I also anticipated parts being hard to find. I got my car back TODAY (1/28/22). I didn't receive a single update from this place on the status of my vehicle in the 30+ days it was there. I if I needed updates I had to call and get them myself. I called multiple times and was told that I would receive a call back either from the adjuster or from someone at the shop and never received a phone call. This is my vehicle we're talking about, my way to work and what I depend on to get me wherever I need to be. My initial claim was supposed to be finished on the 10th January but it had to be extended because of parts, which again, I completely understand. I cannot believe the level of unprofessionalism that I dealt with there. My insurance company extended my rental date to the 20th of January and the rental company called CarStar to ensure that they would be covering the additional days, which they agreed to. I got a call on January 26th saying that CarStar was wanting to back out of covering my rental which would have left me with a $300 bill covering additional rental days. When I called to complain and speak to a manager I was assured that I would receive a call back and never did. When I went to pick up my vehicle, which I was not notified was ready because I had to end up calling to confirm that myself, we did the walk around and there was a chip on my door handle which now I have to return to that place to get fixed. I never spoke to a supervisor or manager and although they did slightly work with me on the rental coverage I still had to come out of pocket which is completely unfair. When I left the shop my car was below empty and left me stranded on the side of a highway. When I called the shop to see if they could assist me they said they would send a tow truck that I would have to pay for out-of-pocket according to the manager. He couldn't take five minutes to speak to a customer about a complaint but was extremely quick to let me know I would have to pay for a tow truck out of pocket. I am absolutely flabbergasted at the negative experience from this place. I used to work at an Xpress repair shop which works with insurance companies and if the adjuster was not there I as a receptionist was responsible for updating customers on their vehicles, but I guess this place doesn't have the common courtesy to put that policy in place. Do not take your vehicle to this place! Seriously the worst experience with an auto shop I've ever had. I appreciate the kind women who helped me there, and if the manager reads this: Tony, I wish you would've taken a second to talk to me about the dissatisfaction I had with your workplace, maybe I wouldn't be writing this.

The aftermath of wrecking your vehicle is usually so stressful, but it wasn't at all with Tate and…read moreCompany. Their team is incredible. They handled every aspect of what was needed after my accident. They had a tow truck get my vehicle, worked with my insurance adjuster, made sure I was set up for a rental, and kept me up-to-date with progress on the repairs. Not only did they do all of these things, they also returned my car back to me like I just bought it off the showroom floor. Just an incredible company with friendly, hard-working employees. I'd give more s if possible. Highly recommend!!!

Trent and his crew are awesome my car looks great and he said if any problems just to let them…read moreknow. They did a great job and speedy service

beware---- today is monday i called friday and spoke with kim asking if i could get all my…read morebelongings out of my car before they towed it off. she said yes to come monday morning. i asked her if she was sure they wouldn't tow my car off before then she said not they give the tow company permission when to tow it. so this morning which is monday i drive up there and when i get there the tow truck is towing my car out of the place. i try and flag the tow truck down they tow truck doesn't stop i go inside and said hey you said you would wait for me to get my stuff and their response was ohhh sorry!! said they wouldn't even call the tow truck driver because they came from houston.. but the tow truck was literally just pulling out of their parking lot. i lost my belongings and was treated as oh well too bad!! will never go to this place again and the disregard to my belongings was the most horrible customer service i have ever encountered around here! thanks for nothing smh!!!!

From the owner: Gerber Collision & Glass provides collision/auto body repair and auto glass services backed by a…read moreLifetime Guarantee for as long as you own your vehicle. Contact us today for a free collision/auto body repair estimate or auto glass quote!

Receptionist was rude and her husband. One look at my vehicle they totaled it. I went to get a…read moresecond opinion and it could have been fixed. please don't give them your business!!!!!! guess the stinger wasn't good enough for their business.

Scott Ferguson and his staff will ALWAYS receive my highest regards. They are very professional,…read morecordial and considerate. My dilemma with my drivers license (and other thin cards) literally being consumed by my center console of this German-made car, had plagued me more than once. Scott ask "Junior" to take a look at it, literally at the end of the day and workweek. Junior, being the very skilled technician, that he is, not only retrieved my current DL, he was able to remove my old one, a loyalty rewards card and another card. Yes, careless of me to place those items there. I've learned a valuable lesson. Nonetheless, so thankful of me also for the skilled professionalism of Vin's Paint and Body, Mid County!