BEWARE: Do not go here! I came here for an "Urgent Care" visit. They are NOT urgent care. I have…read moreUnited Healthcare, and I thought there must have been a mistake because I know my copay is $40. Imagine my surprise to find out they bill you with the rate of an outpatient hospital, which means you get slapped with a huge deductible. In this case it isn't my insurance's fault, OSU Wexner let me know they bill ALL imaging (including a simple xray) separately, which means your insurance will apply what you owe to whatever deductible you have on your policy. Stay away if you need an "urgent care" appointment. I don't know how they get away with being so misleading.

SOOOOOOOOOOOOOOO nice on the inside!…read more Got a new primary care provider who happen to be at this location. WOW what a beautiful facility! RIGHT when you walk in there were concierge to advise patients where to go, which was nice. Not expected, but nice to have! Check in was on the first floor and was pretty quick! Then I headed up to the floor where my provider's suite was, there was a second mini check-in to advise me on how far down the hall to go to the appropriate waiting room. Wait wasn't long, the rooming process was pretty efficient and the visit was great! Excellent provider and very happy! LOVE the facility, parking was very adequate. There was plenty of spaces right up front to park and the traffic wasn't crazy in the area nor was it in the facility's lot. Not sure if that's because the facility is new or maybe due to it being an outpatient building... not sure. Either way, great experience! Start to finish was under an hour so that was super great!

Suffered with the cold over few days and over the weekend things got worse. Was able to get an…read moreappointment on 4/7 at 10 am. The full staff are so accommodating, they asked me a lot of questions to understand what went on and take care of me. I was tested then prescribed some medicine and their care really put me at ease with my situation. Me and my kids love this place and much easier to get in than our regular doctor. So thank you for that!

Malpractice! Saw Dr. Jared Judson, he lied about what was discussed in his MyChart notes. Stated he…read moreeducated me on symptoms I need to look out for and when to go to the ER immediatly- he did not. He asked if I wanted antibiotics and I stated no and he sent them to my pharmacy anyways. Asked 3 times during my visit if I was allergic to anything. Lying on documentation is illegal, do NOT see him.

I have come here for a few years now!! They always fix what I need right away. Very fast & easy…read morescheduled appointments. You get billed after & it is very clean & I love that is right in Kroger, I don't need to make an extra stop. The reception is always rude/confused. The NP can be rude/short, but she gets the job done. I always have to go back a couple times to get the sickness fixed, but you get what you get in a store. You pay for convenience, not quality.

Lower Lights Christian couldn't get me for 4 months! Primary One couldn't get me for 2 months…read more.. They got me in 45 minutes with my insurance! Both Louanne and the doctor were great and thorough! Would highly recommend them over the prices of Urgent Care or the E.R.! And they can prescribe right at Kroger so you just pick it up there! Great customer service and helped me when I needed it! Avoid Urgent Care unless you are bleeding to death and go to the Kroger Little Clinic! And they also do cleaning for your ears if they are plugged! Highly impressed!

The office staff were friendly and helpful. They were courtesy and helped me feel comfortable…read more When I was checking in at the kiosk and had some issues Misty came and helped me out. I didn't have to wait long as the office is run efficiently. Dr Kovack has excellent bedside manner. He took the time to listen to my concerns and questions. He made recommendations after we had a good conversation. He clearly explained everything and let me know what to expect.

Dr Kovack is hands down the absolute best for shoulder, elbow & knee surgery! His office staff is…read morealso amazing!

Dr. Pond is amazing! I love having a doctor that listens to my concerns and addresses them…read moreaccordingly.

I have gone to both Dr. David and Dr. Allison over the years and think they are both incredible…read moredoctors. What amazes me is that they thoroughly understand the insurance world and help you navigate it. What other doctor does that???

A couple of years back my daughter had persistent fever and we took her to the urgent care over the…read moreweekend - they eventually diagnosed it be just a common viral fever; unfortunately, we didn't check to see if they were on our insurance plan when we went there. They even gave her a dose of Tylenol/acetaminophen without my consent. Finally when we got the bill it was for about $375, and they charged me $25 for the single dose of Tylenol (acetaminophen). We were really disappointed that we were ripped off by a reputable place for something as routine as a viral fever; we disputed these charges and they reduced the charges by $25 to approximately $350! We wrote them a letter expressing our dissatisfaction, and of course no one even bothered to reply or call back. This is the kind of institution that abuses the public's goodwill and lays in wait for unsuspecting patients without insurance, one of those unscrupulous predators of the health care system. Avoid this place, and if you still end up there, watch out for that dose of Tylenol and refuse it!

Initially we went to Nationwide's ENT after our Pediatrician recommended that my 16 month old son…read moreget ear tubes. (I should say, we have been to the Dublin Close to Home Urgent Care Center a lot and really like that service of Children's!) We saw Dr. Merz for Jake's tubes. We were skeptical about the need for tubes because he had only a few ear infections, but had chronic fluid build up. Now we are 200% glad we got them, his temperament and language development has more than significantly improved, however at the time we were skeptical because of studies that have shown little difference in development with the tubes over an extended period of time. Dr. Merz was not terribly helpful in discussing our skepticism and just kept stating his language skills will improve and then sent us out to a hearing test. A hearing test on a 16 month old is like voodoo science and really not that convincing, but we decided to get the tubes after another serious round of ear and strep infections. When my husband took Jake to the downtown Children's hospital for the surgery, they were backed up about 3 hours because they did not have enough cribs for the post OR kids. The surgery was as traumatic as you would expect and my son was very unhappy, but after some holding and a cow balloon, he seemed okay. I did not go with him because the nurse on the phone said only one adult should go and when my husband went he said there were all sorts of full families there, which was frustrating. So everything seemed okay, they said he would be well enough to go back to day care the next day. The next day rolled around and he was too sick to go anywhere, and it just got worse and worse. Two days after his surgery he had copious amounts of ear drainage, which was a mix of wax and blood. Also, we had been giving him tylenol, since moltrin thins the blood and the dr recommended not to use it. By day 2 the tylenol wasn't cutting it, so we gave him moltrin also. I called the ENT advice line, since he had a change in drainage and that was something to watch out for. When the dr (not Merz, but a resident) got back to me, he said the drainage was a result of the moltrin (yeah right! Just then Jake pulled out a ball of blood wax 1/3rd of an inch in diameter!). He didn't say anything about the fever or irritability he also had. I asked the Dr if I should take him to his ped, and he said no. I did anyway. Jake had a double ear infection and upper respiratory one as well. She recommended I make a follow up appt (earlier than the 6 mo one) with Dr. Merz. Merz saw him again and just looked in his ears and confirmed he had an infections and the tubes were still there. She also gave us drops. So flash forward to the 6 month check up. My son was not feeling 100% the day of the appt, but we brought him thinking she would help us to know what was up. Merz walked in, looked in his ears, said everything was fine, and left. Jake was then sent to get a hearing test. After having results not much better than before the tubes, the audiologist looked in his ears and said to go back to Merz because he had an ear infection! So then Merz did not even look in his ears again and just said, 'oh yeah one of them were cloudy', here have some drops. So not only did she (or her PA) not do a general check over of my son upon entering the clinic, she didn't even do her job of checking out his ears! We are not going back to her in 6 months. My friend has a reference for someone on campus...I think I am going to check them out! UPDATE: I have had to sick with Children's because of my insurance options, and have yet another bad experience. After getting no reminders of my son's 6 month check up, I called and made an appointment for 2:30 on a Tuesday. Like everyone in the waiting room that day I had to wait two hours (with a 2 year old!) for the doctor to look in his ears for less than 5 minutes and give him a script for drops. I am not going to go back, all the future check up will be with his ped and unless they say he needs a specialist, I am not going back! My son was so good for those two hours, but I don't want to have go through that again!

If I could give this place zero stars I would. The front desk needs major improvement with their…read morecustomer service skills. Even though we had a family member within this facility, making us worry by not giving pertinent information about our family member made us worry. The tone and words said not only to me and my mom but literally cussing out our family member is egregious and disrespectful. The front desk attendees create the entire vibe of the facility and being disrespectful to people doesn't cut it. I'm grateful for the care that was given.

*Do not wait for them if your gut says you shouldn't **…read more I called this facility on Monday seeking resources for my adult stepson who was refusing to take the necessary steps to keep himself alive. Its Wednesday morning and I have heard nothing. I called asking for help and for whatever reason even a voicemail could not be returned. I needed to know the process for involuntary admission to a mental health hospital. We are fortunate that my stepson had an appointment he kept with his psychiatrist but my husband and I did have to intervene. He is at OSU as an inpatient now. I'm writing this for those who contact this facility and hear nothing like I did. Know there is help available at other places.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.