Very friendly staff that helped us exchange our old pounds for newer ones that could be used.read more

A nice friendly branch, they get the job done and are friendly…read more If you want to do something that is more than just the basics you do get the feel they are a bit in experienced and feeling their way around the computer system. However they get the job done reasonably quickly and without any problems. A good branch and definitely better than most other banks

The person in the branch was the best employee of a bank in the UK I have every come across. The…read moreonly reason why I only give 4 out of 5 stars is the long waiting time after we visited the branch. It took almost 6 weeks to receive all documents/cards/online banking access for our new company once we signed up.

This branch is incredibly run, as soon as I walked in a lady called Janice B (I do not put full…read morenames on the internet) took my name, said how long the wait was, got me a coffee and could not have been more helpful. I would have been concerned that it was a half hour wait, but after this and the being allowed to go for a walk as long as I returned within the due time meant that I was fine with it all. Before the due time a helpful gentleman called Michael R B came to help and just could not have been nicer. I had come in to resolve a banking problem and was incredibly impressed that Janice B even telephone me the next working day to check that all had gone okay. I mean that is incredible, when does a High Street Bank do that. Wow ! This a brand new branch as they have relocated from a location which is slightly higher up the road. About 5 years ago there was another HSBC that was phenomenal, however the manager changed and it instantly went from incredible to totaly rubbish. Evidently this branch has a great manager and hopefully they will stay there for as long as possible, because I will be a customer there for as long as this person stays. Sadly it does have to be said that I have not had such good experiences with HSBC call centres, but this branch is great.

They're not always that busy, which is nice, and when I use them all of the cashiers are helpful…read moreand can answer my questions. They were very personable when I was setting up my new account, and even posted information through my letterbox on their way home one night, rather than making me wait for the post! Excellent service.

I have used this branch for the past ten years. I have to say that it has deteriorated over this…read moretime. There is always a queue almost to the door, with, on average two cashiers on duty. There never seems to be an attempt to increase the number of cashiers at busy times. Having said that the customers all seem to be prepared to wait patiently in line. There is also a customer service desk which also is very busy. I usually use the quick drop facility when I pay in cash or cheques, I just have to put the paying in slip into an envelope along with the appropriate items that I am paying in and then post them into a slot, the cashiers retrieve them later in the day and pay them into my account, this has always worked fine.

You always get seen immediately the branch is well staffed & the ladies & gents there are polite &…read morefriendly (the absolute polar opposite of the Harlesden Branch: Nil Points)!! I am always amazed when I bump into the branch manager who remembers my name (although he must meet lots of people). He even went back to the branch when he saw me in the street when he was out on his lunch break so he could personally help me with some paperwork. Top marks!

They only have machines here and no cashier services, but still great to pay cheques into and take…read moremoney out. The machines for paying cash into can be a bit ropey, but all in all a great service for people who are good with machines. It is still okay for people that are not good with technology as the staff do give less machine literate all the help and support they need so they do not feel silly. If you are trying to pay cash in and your notes are not in good condition and most notes are not, then the staff do tell you to go to the branch down the road for the full cashier services which is a bit annoying. However if you are insistant they will help you put them in their machines by flatttening the notes which takes about 5 minutes. All in all a good service though, not as good as a proper branch but still pleased that it is there and it is very impressive.

Great services from Gwen, nice and friendly very efficient. Solve my problems almost immediately!read more

Neelam Joukani Khushiram was such an amazing help to me when I was at HSBC Oxford Circus! I was…read morehaving a lot of trouble ope my account and she helped me open one in less than an hour it was just like magic! she definitely knows what she is doing and she is the sweetest