I love this bank too! I had banked with a rival for years, but they just weren't helpful at all. I went to HSBC and they talked me through everything. Now I love the fact that I can pay my cheques into the machine without needing to queue up (although I sometimes need help!!) The staff always treat you like a person, you're never kept waiting for ages - even when they're really busy. The staff never seem to rush you - they want to make sure that you have everything you need. They also take time to explain things to you in plain english - which makes a refreshing change!! read more

This bank is fantastic! There is no longer a counter service and everything is done by machine. There are always members of staff on hand to help confused customers, and it makes things so much quicker, with minimal queueing. If you pay cash into your account it appears instantly. The machines are all easy to use. It's a really wheelchair and pushchair accessible branch, with a ramp and a big automatic door. read more

Decently decked out branch of HSBC, looks very nice, very helpful staff when I had trouble paying money in and machines that basically do everything for you. Pretty much everything I need from a bank. read more

I've banked with them for 10 years, never really had any problems. They even game me a £1200 refund for bank charges. Their Branch is dead centre of town and ideal for when out you're in town, no good for a quick stop due to parking. They have many machines inside now for paying in etc, but just the 1 standard machine outside for withdrawing when branch is closed. Only problem i;ve had is they dont deal with any cash on saturdays, the downstairs is open for machine use, but no cash desk. read more