Customers BEWARE!! I just used this bank during my 12-day stay in Guadalajara and used the same ATM…read moreinside the bank. There are 2 there but I used the exact same one during my withdrawal. And now my account has been hacked for over $1,000. So beware of this banking institution. How can someone put a scanner on the ATM's without it being an inside job? Shame on HSBC bank, SHAME ON YOU!! You rely on American tourist but yet you allow others to steal money. I thought it'd be safe location because it's right across the street from Secetaria De Seguridad, but nope not so.

On Aug 21, 2021 about 1pm, we went to this branch to open an account. We moved to GDL 6 months ago…read moreand own a house about 3 blocks away. We are legal residents of Mexico. We came with all required paperwork, and researched the account types online, and brought MXN 40k as an opening deposit. The man at the door was extremely rude. His first question was "Why do you want to open an account?" I told him we live here and need to pay people for goods & services. He then demanded to know how much we'd deposit on a monthly basis" I said, some months a lot, some months less, we are about to start remodeling our house. He insisted on an amount, so I said at minimum MXN 20k a month, and he said "that's not enough". At that point it was obvious he didn't want our business so we left. There are no minimum monthly deposit requirements, and the average deposit to avoid fees is only MXN 4k. Peanuts compared to what we'd have been running through this account. I have never in my life had a bank ask me "why" I wanted a bank account. It's apparent that HSBC doesn't teach its employees discrimination on the basis of race or national origin is morally wrong AND bad for business. Luckily there are many banks and we won't ever have to deal with this company again.

The worst bank EVER!!!! Their staff is poorly trained or just trained to do very few tasks and no…read moreone goes beyond what they know. Phone Customer Service they keep transfering you from one extension to the other and eventually they will send you to a "Sucursal" for assistance. Obviously high level executives have never been to a "Sucursal" You wait hours, yes hours to talk to a person, and then they tell you you must call CitiBanamex Customer Service line!!! For three months I have not been able to access my money via ATM. I have to wait at least an hour to manually withdraw money! Just Horrible!!!