My father 87 years young and myself, called in to ask for support with an issue on his Credit Card…read moreand Frank (Francisco) was incredibly helpful and calm, in what could have been a very frustrating situation. I would like to commend Francisco for all his help and excellent customer service. He was an absolute star! Thank you Frank xx

During my recent day trip to Sheffield, I noticed many banks in the city from the usual suspects on…read morethe British banking scene, Sheffield has so many banks in such a small area in the city centre from Natwest to Halifax, to Lloyds to Yorkshire Bank, to Virgin Money and HSBC (and more if you count Meadowhall too!), this branch, however, is probably one of my favourites amongst them all. For me, opening hours are what can make or break a bank, the opening hours here are quite reasonable and in line with what a bank should be, being open 9-5 during the week, opening an hour later on Wednesday's, and closing an hour earlier on Saturday's, closed on Sunday's (pretty common) The bank inside is pretty large and it just feels, modern and new with an emphasis on technology, they have tablets where you can log on to online banking, and numerous stands which prioritise helping people get online, this is a digital Natwest store which is a rare store concept which I love and I really like, in many ways it is similar to their Liverpool Lord Street location. The staff also were really friendly, I was approached if I needed anything and the employee that served me wouldn't take "no" for an answer, she wouldn't let me walk away until my issue was fixed which was pretty kind and showed her going above and beyond to help, making sure I leave getting everything is done which I came in to do. The issue was online banking aspect - for some reason it wasn't letting me use the online banking system despite having fully working wi-fi, being connected on the banks own wi-fi nonetheless (Using my TunnelBear VPN for extra safety - well worth the purchase for a few £ a month if on public wifi but this shouldn't cause any problems in logging on!) There was also a small amount of seating perhaps if you wanted to relax to complete your online banking and a good amount of machines where you can do most banking activities too from checking your balance to paying in cheques and cash, and of course, withdrawing the latter. This is probably up there with my favourite locations of a bank of all brands, not just Natwest and is a pretty cool location right in the heart of the centre of Sheffield. 4*

I love coming to virgin lounge to relax from work before shopping and meeting new people and made…read morenew friends always clean and comfortable chairs in lounge as you enter good choice of drinks herbal teas staff are very friendly courteous and helpfull toilets are very clean enjoy the events they put on my fav place in town.

Lloyds Bank has a large number of branches in Sheffield, with two branches in the centre of the…read moreSouth Yorkshire city alone, this branch is located on "High Street", fairly close to other banks including Halifax and Natwest, it is also really close to the Cathedral and Stagecoach Supertram services. The building is pretty dark and old fashioned, I originally thought this branch was closed upon approaching it, only to find out it just was a pretty dark and gloomy store. Opening hours are pretty decent/average, 9-5 during the week, closing an hour early on Saturday's, opening hours are amongst the best in the area, staying open later on Saturday's than Halifax for example, and opening earlier on a Wednesday than Natwest. There was an ample amount of cash machines inside the branch to do basic banking, but again the queuing area and banking counter could do with a slight refurb. Satisfactory facilities, good opening hours but in a not so good environment, unlike Natwest across the way I wasn't greeted in branch or offered assistance which is normally common in banks, and it's a shame it isn't here. 2*

Banks in malls are a rare yet strange thing, however Meadowhall seems to have a few of them…read moreincluding TSB, RBS, Halifax and of course this branch of Santander. As I recall it is in the 'Arcade' part of the mall, on the upper floor and is opposite Waterstones and next to the large Marks and Spencer store. From the outside the bank surprised me, it looked rather nice and modern through the use of glass, yet inside it felt a little more relaxed/basic. I recently joined Santander and despite that I've still managed to visit a fair few of branches, from the outside this appears to be the most modern, yet inside it is one of the smaller stores. The store has a decent number of ATM machines which can be used for most banking services of a basic nature such as withdrawing and paying in cash, yet not including £5 notes or coins. The staff at this store didn't appear to be great nor welcoming I'm sorry to report. A decent yet merely average branch warranting a rating towards the higher end of two-stars.

Santander on Fargate is located in Sheffield city centre, with so many other rival banks nearby…read morewith nearly every major banking chain in the UK has a branch within a five-minute walk of this branch. The store is pretty average, it's spacious with a larger seating area than most banks which I liked, a great place perhaps to sit down while shopping or passing through the city to relax for a few minutes or do some online banking, if you're a Santander customer like me. I liked how they had their targets on digital screens compared to paper which most other branches of Santander or any other bank for that matter seem to use, it made the whole thing stand out more, and seem more modern. They didn't have any coin processing facilities at the ATM machines, so you'd have to queue up for that, I would have liked more staff on the floor to offer assistance without the need to queue, as the store felt understaffed without it. The bank is nice, with some modern features however and pretty spacious. 3*

I have banked with abbey for 4 years and always find the staff friendly and helpful. I have never…read morewaited long to be served and find that when it is busy they will always try to get other staff to serve.

Absolutely rubbish. Spent more than half of my lunch hour waiting in line at Royal Bank of…read moreScotland to put some cash in the bank. There were 4 cashier desks - THREE OF WHICH WERE CLOSED. There was a long queue. Three in front of me were two elderly ladies with walking sticks linking arms (perhaps for support???), one in front of me was an elderly man with a walking stick and two behind me was a man with a walking stick. Posters all over about bank "improvements" - sadly this does not mean they are getting more staff to deal with the queues, it means there will be NO CASHIERS AT ALL to deal with cash payments and it will be staffed only with people who, depending on what you need, may not be able to help you at all because you want to put cash in. Clearly people still need cashiers, if they didn't there wouldn't have been a long line of people - all who were asked "if you're putting a cheque in I can help you over here"..... only one person took up that offer, the rest remained in line. If the staff can't see what improvements need to be made in this instance, there's no helping them!! I have the same problem everytime I go to this bank. Every single time people complain to the staff who CANNOT HELP THEM BECAUSE THEY WANT TO DEPOSIT CASH, NOT A CHEQUE, customers tut and shake their heads and complain to each other. Are staff feeding this to their managers to feed back to the area managers???? Probably not, there has been no improvement in all the time I have been going to the branch. I'm now looking to bank with someone who doesn't believe in putting people out of work and can see how to make improvements to the bank by GETTING MORE STAFF!!!!

Nationwide is a fairly new addition to Meadowhall, which is close to Marks and Spencer on the upper…read morelevel of the large shopping centre. Nationwide is obviously the largest building society in the UK and it is one of many banks/building societies within the mall and of course the newest, it does feel modern the store has a pretty good feel to it too but while it has staff it has no counter service which is a bummer, as this means while you can pay in and out of your account in-store and ask questions and possibly even set up an account in one of the unique, innovative mini houses, you can't do counter services such as paying in coins, which was my main purpose of my visit. The opening hours are pretty good, while it does open a little late at 10 am which I still find to be reasonable, it opens until 6:30 pm during the week which is much later than banks in Sheffield city centre and while it is generally in line with other banks around the mall other than TSB, it is pretty useful to see them opening later. 3* - Good opening hours to suit its' location which includes opening late during the week and opening at retail hours on Sunday, the branch has a nice and modern feel to it but it is surely let down by lack of counter services and lack of coin facilities.