Your Consumer Advocate. I had a billing dispute with a well known rental car company. It was over a pre-existing crack in the windshield of a rental vehicle. Despite my notification to them and assurance from their representative that I would not be charged, they billed me for the damage. Through a legal benefit provided by my workplace, I hired Justin to handle this issue. Justin was exceptionally professional, knowledgeable, and thorough. He wrote a very well-crafted demand letter citing relevant California statutes and case law. His expertise and attention to detail were instrumental in getting the rental car company to drop the claim entirely. Thanks to Justin, I avoided an unjust charge and a lot of stress. I highly recommend his services to anyone in need of a skilled and effective attorney. read more

My experience with attorney Justin Hsiang was extremely disappointing. I contacted him for help with a legitimate legal dispute involving a defective vehicle repair and warranty issue. What I expected was competent legal support, clear direction, and meaningful advocacy. Instead, I experienced poor follow-through, minimal effort, and a lack of attention to detail. From early in the process, there were avoidable mistakes, including an incorrect VIN number in the original communication. In a vehicle-related legal dispute, that is not a small detail. Accuracy matters, and that mistake reflected what became a broader concern: I repeatedly felt like I had to push the matter forward myself. Rather than feeling represented, I felt like I was managing the attorney. Communication and follow-through were not at the level I expected, and the case did not appear to be handled with the urgency or diligence required. When the matter reached the point where litigation needed to be considered, it became clear to me that Justin was not the right attorney to carry the case forward. My concern is not simply that the outcome was unresolved. My concern is the pattern of limited effort, lack of attention to key facts, and failure to provide the level of advocacy I needed. Based on my experience, I would not recommend Justin Hsiang for a matter that requires persistence, litigation readiness, or active case management. read more

Useless, Clueless and Dishonest. I had an issue with a contractor refusing to finish work already paid for. After hiring Justin, I ended with an uneven floor, a crooked shower door, a leaky faucet and a wall with open wires instead of an outlet. Despite better judgement, I gave Justin another chance, to help deal with a roofer that installed a faulty roof. He had me contract a construction defect expert (who was not cheap) that I later found out was completely unnecessary. When the construction defect expert submitted his report, Justin then withdrew and disengaged himself from my case, but not before charging for 8 hours of service. He not only didn't do anything, he cost me a lot of unnecessary money and time and charged me a ton of money for doing absolutely nothing. The attorney I contacted afterwards suggested I report him to the state bar read more

After nearly three years of dreaming about owning an Audi Q8, I finally walked into a Northern California Audi dealership in April 2023 and drove off with a brand-new 2023 Audi Q8. I loved every second behind the wheel--until about 10 months in, when things took a turn. While driving--whether on the freeway, highway, or city streets--the car began to randomly shut down for a second or two. Understandably, this raised serious safety concerns. Over the next two years, the vehicle was in and out of the shop repeatedly, totaling over 31 days of service. It got so bad that my family refused to ride with me. That was the last straw. My wife and I decided it was time to explore our legal options under California's lemon law. That's when I came across Justin Hsiang. I sent a brief email, and to my surprise, Justin responded almost immediately. We had a quick 10-minute phone consultation, after which I sent over my documentation. Shortly after reviewing it, Justin called back and walked me through his assessment and strategy. We chose to retain him, and he quickly drafted a letter to Audi. In just a few days, we received a very favorable response from them. Justin and his team were clear, concise, and highly effective in communicating our case. We're incredibly grateful to have found and worked with him. What we expected to be a difficult and drawn-out process turned into a smooth, successful resolution thanks to Justin's professionalism and expertise. If you're facing a similar situation, do yourself a favor--reach out to Justin. Professionalism: 5/5 Response Time: 5/5 Attention to Detail: 5/5 Availability (Phone & Email): 5/5 Thank you, Justin and team! We truly appreciate all you did for us. read more

I hired justin and team for my wife's green card. Justin , Penny and Jenny were excellent. They provided great service and support and were experts in immigration law and the green card process. We submitted our application in January and the green card and social security card were approved and mailed to our home from USCIS by end of July. Justin even provided a practice mock interview prior to our USCIs interview. I highly recommend justin and team for immigration law! read more

Justin helped me with a dispute with my landlord. He was efficient and effective. I highly recommend his services.

I contacted the group about a car dealership issue and received a prompt reply. I provided details and within 24 hours a demand letter was issued to the dealership. This brought a prompt resolution to the issue. I would recommend this group without reservation. read more

These guys helped me with a consumer dispute and handled things perfectly. There was little effort needed from me -- just some questions to answer and emails / docs to share -- and they prepared an *excellent* demand letter. I was very impressed. It worked as I was hoping and then Justin and team stayed on top of the vendor to make sure things tracked towards resolution. Got all my money back. I was really appreciative and would definitely use these guys again. read more

I worked with Justin's firm on an issue arising from a problematic car purchase. Justin was efficient, pleasant, and effective. I would not hesitate to recommend his firm. read more

Highly recommend!! I had contacted Justin for a dispute with carfax on my vehicles service history. Justing was quick to respond, collected all the details and help resolve the dispute in 2 weeks. read more

Fanastic and can get things done. We reached out to Justin over a dispute over a contract and he helped get things settled for us.

Got connected with Justin Hsiang through legal ease offered through my work benefits. Justin helped with a landlord-tenant dispute where my landlord was trying to keep my security deposit unjustly. Justin was quick to respond and helped draft an excellent demand letter which lead to us getting our full security deposit back! Thank you so much Justin! read more

I contacted Justin Hsiang through LegalEASE's to assist me in argument with Airbnb. After renting a condo I gave a negative review. The condo owner disputed my review so the review was deleted. I could not convince the company to reinstate the negative review. The Demand Letter written by Justin did the trick. The review was reinstated. But there is more to the case. The condo owner relisted the condo as a new unit and all previous reviews disappeared. So did mine. Nobody renting this condo can read my REINSTATED review. A Pyrrhic victory! read more

I contacted Justin through LegalEASE's recommendation, and he helped me write the demand letter and file a claim. Ultimately, I successfully received a refund from the company. Highly recommended! read more

I contacted Justin Hsiang's team for a consumer dispute I had with a car dealership, and the experience surpassed my expectations. The communications were quick and timely, and they spent a good amount of time and effort in understanding the case in order to tackle it efficiently. Needless to say, the outcome of their actions was very satisfactory. I will definitely be using their services again if the need arises. Highly recommend, thank you Justin and team for your help! read more

Retained Justin to handle a rental contract issue. He helped us quickly resolve the situation when we weren't sure what options we had. Would reach out to him again in the future. read more

I was referred to Justin from a friend and was not disappointed. Justin was extremely responsive, thorough and was able to negotiate my case without the need to go to court. I would 100% use his services again read more

Great working with Justin and his team. He was very good at getting us information to our questions and very thorough in all of his answers. I would definitely work with him again for future legal matters. read more

Justin knows his Tenant law. I would highly recommend but, hope you never need him like i did ! He listened quickly and was amenable to suggestions or requests for the final demand letter. Hopeful I will no longer need his services and if I do , I will be contacting him again ! read more

Professional law service and Hsiang helped me to achieve the outcome I expected for my landlord lawsuits.

We found Justin Hsiang through LegalEase offered through my company benefits. He helped us with a consumer dispute. Justin was really good at providing us timely responses and always ready to provide resources for us. He wrote a demand letter with comprehensive legal analysis. He helped us preparing small claims case materials and answered every question we have. He gave us helpful referrals to private investigators so that we could have our small claim case served. Justin can speak mandarin, which was a big plus for us. We had contact another attorney with the same case before Justin. But made no progress. Justin was able to tackle it. Very appreciated. Highly recommend, thank you Justin! read more

In a recent tenant/landlord dispute Justin helped prevent an unfair and illegal rent increase and achieved an entirely positive outcome to a troubling situation. He was professional, responsive, explained everything clearly and helped us through a stressful time. Can't thank Justin enough for the result he achieved! read more

We found Justin Hsiang through legal ease offered through my work benefits. Justin helped me with a landlord-tenant dispute where my landlord was trying to keep my security deposit unjustly. Justin responded to my cases promptly. Justin helped me through the whole process. Before we moving out, we consulted many questions and he gave us professional advice. After we moving out, he helped to draft a demand letter and communicate with the apartment office to help us get the full security deposit back! Thank you so much Justin! read more

I contacted Justin Hsiang regarding a landlord-tenant matter where landlord was trying to evict me for an invalid reason. Justin was super responsive to my e-mails and answered all my questions patiently. He solved my issue very quickly and highly recommend his services to anyone facing tenant rights issues. read more

Justin is a very effective attorney who was easily reachable and very responsive to assisting me with a claim against a furniture company that sent me a poor quality, custom couch that was damaged. He wrote the demand letter within a day or two and followed up with a second letter in response to the furniture company's letter. I would not have been able to work things out without him. I do not think the furniture company would have met my needs if I didn't have Justin on my side. I will definitely use him again should the need arise. read more

Justin is an amazing attorney who not only cares about the "BIG TECH" but little matters too. He is assisting my father in getting his passport renewed as the Chinese Consulate has been delayed. Justin took our phone call at 5PM and spoke to my father in Mandarin, assuring him he would help us so he can return to China. Justin is a true, caring man and a Great Attorney! Being a retired Sheriff in Santa Clara County I have met hundreds of Attornies and Counsel. You quickly see who is in the LAW BUSINESS for the RIGHT REASON! Thank you JUSTIN...which means JUSTICE! read more

Like others, I got in contact with Justin Hsiang through my company's legal plan. I had a consumer dispute, and after providing Justin with the information he wrote up a demand letter to the company which included a comprehensive legal analysis. The demand letter was ignored by the company, however, I used it as a basis for my small claims case (where you can't bring lawyers). Not long after filing my case, the company reached out to me and offered a settlement. The small claims case alone might not have been enough, but I strongly believe due to the well-crafted demand letter (i.e., the company knew I had strong legal counsel) that they felt resolving it out of court was in their best interest. I've called other attorneys before with other matters through the legal plan, and they hardly lift a finger -- I think many of them just try to upsell or pick up a quick buck through the plan. Justin definitely pulled through here. read more

I reached out for help with a corporate and contract issue. The team was very effective in solving my problem and the outcome exceeded my expectations. Their strategic thinking, understanding of the law, and savviness helped me resolve this issue. read more

Justin was amazing in helping us with our landlord dispute. He was very responsive and helped us throughout the process. He was also very upfront about the costs and saved us lots in fees. Thank you Justin. read more

Justin was able to help us with a conflict of interest with a family care provider. The care provider was withholding a "deposit" and not returning it. We started with email communication, then we had a few short phone calls before Justin drafted a demand letter. We were able to reach an agreement with the care provide because of Justin. read more

Had a great experience with Justin. He was able to help us through a tough situation regarding our lease agreement. He was always quick to respond via emails or calls, and had solid advice for which actions to take. read more

Penny is the best lawyer I have ever used. She talks clearly and is really careful for you case. She is really nice and answers the question quickly, not like some lawyers never respond your email. She is knowledgeable about all the questions I asked. I like her soooooo much. read more

Justin has helped me and my husband on several occasions. He is efficient, communicative, and empathetic. I wholeheartedly recommend him and his firm. read more

After several months of trying to get a refund from an online jewelry retailer, I contacted Justin's office for help. Justin was able to escalate matters quickly and facilitate the refund within a few days following our initial conversation. He understood my situation well and helped me reach a settlement quickly. I am very happy with the outcome and couldn't thank him enough. Highly recommend. read more

I was referred to Justin Hsiang through my spouse's legal insurance last December. I needed advice regarding a client contract that was vague and the expectations seemed unreasonable for what they were paying. We had just one phone call and Justin was very short. Without reviewing the contract or investigating further, he said on the spot that I should complete everything the client is asking for. They can sue me if I don't, but probably won't because it's too expensive. Not satisfied with the quality of our conversation, I found another attorney who took the time to listen and actually read my contract. Turns out I've been misclassified as a contractor and grossly underpaid. I see that a lot of people on here have had positive experiences with him and don't doubt them. I'm disappointed that mine wasn't that great and I had to wait several months before getting proper advice. Not sure how it works, but maybe clients referred through legal insurance aren't worth the time. read more

This is the second time I reached out Justin about consumer issues. I bought a piano Mid this year with higher price than any stores if you do a few research before purchase, because the sales lied to me they're in the biggest sale that weekend. I asked a quote from other stores and requested a price to my store. The piano store refused to follow their price match policy. I reached out to Justin. He is very responsive and knowledgable to consumer issues. With his hard efforts, finally, the store settled again and gave me the diff+30% with 2 extra unexpired free tuning coupon. There's no way to fight again those "evil" sales without Justin's help. Highly recommended, again! read more

I highly recommend Justin Hsiang as your go-to-person whenever you encounter any legal issues. He is extremely smart, responsive, and hard-working. In addition, he is the calmest lawyer I have ever met and has outstanding integrity and a strong passion for his clients' success. I am grateful for his guidance throughout my case, which enabled me to resolve the issue quickly outside of court. I became involved in a tenant-landlord issue and was quite concerned. The tenant threatened to sue me if I did not return his security deposit because he claimed the apartment was uninhabitable even though he could provide no proof to support his statement. Through Justin's hard work and dedication, we reached a settlement agreement within a week: I did not need to return the security deposit, and the tenant agreed to pay the rent as previously agreed. Once again, I want to express my appreciation for Justin's professionalism and continued support. I wish him continued success in his practice and would not hesitate to recommend him to anyone looking for an experienced attorney. read more

Justin was very helpful and thorough. We were able to communicate mostly over email, which saved a lot of time. I would definitely work with him again. read more

Justin Hsiang was extremely prompt in responding to my requests and successfully negotiated a positive outcome for me. I would highly recommend his services! read more

Justin and his team were immensely helpful in helping my wife apply for and receive her green card. He is very professional, responsive, and has up to date knowledge from USCIS. read more