I could not say enough great things about Bella and the folks at USA Mort ages. After Berkshire…read moreBank screwed the pooch calling my son's 375K tax CREDIT a "DEBT" instead of what it truly is (a carried forward credit after a fire & tornado loss in the same year) , 10 days from the closing they really screwed my boy up but good. Bella fixed the problem in 10 seconds telling us "Banks simply can't understand the tax returns of self employed people". Thank you Bella-you are the best. From a grateful Father Bill Y.

My 1st meeting with Kate was unhelpful, abrasive, and confusing. However, she put a positive spin…read moreon it by saying she would get back to me later that day after running my credit report. She refused just to sit down, and instead stood at her desk loudly speaking at us, barely letting us get a sentence in. We were planning on going with a VA loan and before I got to mention that we plan on getting married before buying the house (he's the vet, I'm not) she just LOUDLY interjects with "Well, you're not even married? What are you talking about? I'm not gonna put a girlfriend on a VA loan." Then, as I am just barely starting to get my sentence out that we're also looking into USDA loan (I've already done lots of research on this matter), she interrupts loudly AGAIN, "Well your credit scores aren't good enough, its impossible so I don't know why you're even considering USDA." (for everyone else in the office to hear and people were turning around staring at us). Little does she know, we'd just paid off a MASSIVE debt and our credit scores had just shot up well-above the requirments. It was so embarassing. This all happened in a single 5 minute meeting. We didn't even really get to introduce ourselves or explain our current prospects and all the progress we'd made. I wish I had never come to this office and I actually advised my realtor to NEVER recommend this lender to anyone EVER again. ... A week later, I realized I'd never received any communications from her, and I'd already wasted all that time bringing all my documents to her to run the reports, so I figured heck, why not just contact her to see what she found, anyway? So I emailed her and she just said "I am sick, but I'm doing everything I can." I thought this was a short, unaccountable, and weird way to reply to a client. I emailed her again, and she admitted she lost some of my pay stubs, But would still get back to me after running our reports. ..Who does that? It's now been 5 weeks and I still have not received any response, results, or answers. Very bizarre way to do business. I would not recommend this company to anyone. I am doing business with a different lender in the area, and she has preapproved us and we're looking forward to buying a house. Thanks for reading.