Quick service, fairly convenient hours, and usually nice employees. Sometimes though they just…read morearen't engaging or talkative, so for a small town bank that's a bit disappointing. But they're quick & efficient most of the time, and their mobile app is also super easy to use. This location has lots of parking & quite a few drive thru lanes, so it makes it really convenient to stop in here compared to the Fort Edward one that has so few drive thru lanes and limited parking.

BEWARE of this bank. They have tried to tell me to commit fraud, they lie to their customers,…read moreforced an old woman to nearly lose her house, taunt previous customers, do not train their employees properly, the list goes on. PLEASE BANK ANYWHERE ELSE. I do not want others to go through the same issues...

Now this is the service that I expect from a home town bank. Great staff and management!read more

Arrow Bank is NOT the HOMETOWN BANK Glens Falls National was. They flat out rot. They don't answer…read morethe phone during business hours. You have to deal with their stupid ROBO BOBO system . Hire more help You Morons.

Worst bank in the area. You would be better hiding your money under your bed. The bank allowed…read more$17,000 to be removed from my account without my permission and then wouldn't explain what happened. Too bad, I have been doing business with them for 5 decades. Staff rude when pressed for an explanation. too bad I couldn't give them a zero rating

I've been a TD bank person for over 25 years, but I've reached the breaking point when no actual…read moreresponse was forthcoming regarding credit card payments that were not accounted for in over 6 weeks. Yet no one, even customer service, can find an explanation nor even find the money. I'm done...looking for a new bank.

been using td bank for over 25 years. Service is always slow. They closed other branches in the…read morearea that were faster. Going to change banks.

My wife and I secured a construction loan on a foreclosed property that would need a total…read morerenovation. We had to meet an aggressive timeline in order to make our closing date on time. Our real estate agent recommended Loan Officer John Hersey and NBT. That recommendation could not have worked out better. The process required the completion of a lot of paperwork and coordination with lawyers, Insurance Agents, Inspectors and various other individuals involved with the sale. This was complicated further by the fact we live in Atlanta, Georgia and the property is in North River, New York. Only through Mr. Hersey's attention to detail and excellent communication skills were we able to make the closing date on time. I will definitely recommend NBT and specifically Mr. Hersey to anyone who is looking to secure a mortgage.

I am outraged at the continued disrespect and lack of responsibilty for processing important client…read moredocuments. They have botched the simplest of procedures and caused mental and physical damage to their client. Not just one time- SEVERAL. From not removing information from a credit report to losing documents multiple times and putting their client into a state of depression having to continue to call and check that they do what has been verbally stated as "taken care of". This lack of professionalism and courtesy cost their client an opportunity to move on from their institution and get a better chance at financial stability in these troubled times. However, no, because of the incompetent staff at this location and in the other departments that this client has had to try and work with. I would tell anyone, THERE IS NOTHING TRUSTWORTHY ABOUT THIS FINANCIAL INSTITUTION.

After five attempts (3 local brances, a regional office and a call to Cleveland) to change the…read moreaddress on my business account with Key, I finally closed the account and open another with TD Bank. I closed the Key account in Queensbury with Laura Townsend who misinformed me on two matters: 1. She told me that my reward points would remain active and that I could still collect a reward for the accounts. (Key Bank NA Rewards has told me that, in fact, I cannot.) 2. That Key had opened another line of credit and i was being billed for fees that were never sent to me. She said that she would take care of it and would be in touch otherwise. (The line was never closed and for the last two months Key has now begun to send me statements by email.) Will close the 4th and final account that I have with Key at this branch. David

TD Bank claims to be a "Convenient" bank. They are anything…read morebut. I attained a car loan from a local Honda Dealership. It was through TD bank. Being I was paying a higher interest rate ( Honda doesn't finance used cars) I wanted to up the payments to pay it off sooner. Every other bank I've done business with will apply any extra monies to the principal. Not TD. They take it off your next month's payment. I decided enough is enough and went to a local TD bank to pay it off. Much to my surprise this " CONVENIENT" bank couldn't tell me what the payoff was. I was told that she couldn't access the system as its a different branch. Never in my 59 years had I been told that by a bank. The clerk told me that it was the dealer that would handle that!! I informed the clerk that I would never EVER do business with TD bank again.

BEWARE of this bank. They have tried to tell me to commit fraud, they lie to their customers,…read moreforced an old woman to nearly lose her house, taunt previous customers, do not train their employees properly, the list goes on. PLEASE BANK ANYWHERE ELSE. I do not want others to go through the same issues...

Convenient. Right by the college, it's good to have it for locals and other College Students. It is…read moreamazing to go into the bank and get what needs to be done quickly and be done with it. Quick and done right!