Back in February had them out to check system and get batteries for two locations on the property. Representative was very good, polite and helpful. On the truck was only one of the batteries. We paid well over $300 for that days service and was promised that the second visit would not include the return trip charge and that they will order the battery. About a month later we finally get a bid to approve to order that battery. They want another over $300 to come out and insist on charging the return trip charge. We had considered having them do our monitoring and perhaps upgrade the systems. We also have two other houses on the property and some commercial property I considered hiring them for. But not now. I even reminded them of that today asking them to reconsider that stupid trip charge again. I asked for the owner to call and was given "sorry to hear that you feel this way" remark. They say they understand my concerns but they are forgetting to take care of the customer to start with. I am customer waiting to be wowed with what products you can offer with security for my properties. Come on Hue & Cry- show some quality and caring read more

We have had this alarm system for 15+ years. The last few months our sensor on the sliding door broke. I called to schedule someone to come to repair. We scheduled a time and day and I stayed home from work. No one ever came or called. I called and left message and no one called back. Due to some family emergency I couldn't call back to reschedule but honestly I shouldn't have to do that. Recently I our home was without power for two days and when the power was restored the alarm kept making a beeping sound. We couldn't seem to turn it off. I called 5 times, spoke to two different people who told me someone from service would call me back. Two days and no call back. Hue and cry's service is deplorable. It never use to be like this. Obviously something has changed. read more

Whoever is the current business owner failed their customers miserably. You are in security business, but your team doesn't answer the phone and doesn't return the calls. I'm reviewing from 2 years of experience with your team. We called a few times due to false alarm, not one time the phone was answered. It's a dropping ball practice from the top to the bottom. I hope the **owner** sees this reviewand acts before it's too late. You can see another review described how bad the new ownership is. And all 5 star reviews were from pre-ownership change. read more

After having this company monitoring service for a few years we decided we did not need it. When we requested that our service be terminated they claimed I was in a 5 year contract for service and I would need to pay off the contract either way. Essentially keep the service or give us the entire lump sum and no monitoring. I did not sign a contract, and I paid cash for the system and install. When I asked for proof of said contract they sent me my paid invoice for $800 (what I paid for the system and the install) with "5 Year Contract" hand written on the bottom. Really!!! When I refused to pay them anything further they turned my account over to collection. Were eventually I was forced to settle for $1100.00 just to get the mark removed from my credit. This industry is full of scammers like these guys. Look for better options before getting into bed with guys. read more

Wrote this for the Citrus Heights Location already.. I'm not sure where they are actually at... here is my short note: We had service with a different alarm company for 5 years. 6 Years ago Hue and Cry bought that company and our account. They never came out to meet us but sent us a standard "Welcome" package, including a certificate that our System is Guaranteed in working order" I still have this. We had occasion to talk to them on the phone a few times to set codes etc.. We had trouble with false alarms. After getting warned by the PD that they were going to charge us for future alarms, I called Hue and Cry to come out and look at the system. They made some changes, set some codes for us and the False Alarms stopped. That was about 4 years ago. A few months ago our system failed when we needed it to work..... Called the Police and then Hue and Cry. They sent a tech out and he looked around. Asked me a few questions about our history etc.. and said that the system wasn't installed properly and the equipment wasn't properly chosen. I agreed. His feeling was that they had not installed it and were not responsible for it's failure to trigger an alarm. I said I disagreed as they bought my account, serviced it and gladly accepted my monthly payments. I had no say in choosing Hue and Cry as I did the previous company. The police and the insurance investigation determined that the alarm clearly failed to detect the event. They still claimed it was not their install, not their issue. I was in disappointed at their refusal to accept any responsibility at all. When I called them on the $1000.00 deductible reimbursement guarantee on their website they refused. Instead, after repeated pressing on my part, they offered some money and an additional charge for new equipment only if I re-upped my contract....That wasn't going to happen... We now have what I hope is a superior system for the same monthly cost from another company. I can't recommend this company at all. read more

0 stars. Do not use Hue & Cry. This company has extremely low integrity. I was a customer for several years and moved homes. I called to cancel my service. It's 5 years later and I just discovered they have been withdrawing payments out of my checking account quarterly for 5 years... for service to a house I don't live in. I reached out to the president. He acknowledged that they have a record of my phone call to cancel but he cited a clause in the contract that says since I did not cancel via email (in writing) the contract is still valid. He was unwilling to refund any money and has no remorse for collecting 5 years of payments for a service that was not provided. read more

Just changed service from a national company to Hue and Cry. Used Luke in the San Mateo office. Great people to deal with. Did everything quick, on time and on budget. Saved me a ton of money in the long run. Totally happy! read more

Cliff was great! On time, knowledgeable and answered all our questions. Everyone is so helpful when I call in Thanks so much! read more

Great service from Natalie Miles. She came over to our house to inspect the equipment. She was very knowledgeable about the equipment and friendly! Cliff was also very friendly and did a great job replacing the monitors and answered all my questions with great detail. read more

Well.... I guess if you pay close attention to the previous reviews, you probably won't have to sit through my complaints.... but since you're bored, I'll continue. After an unfortunate incident with some unwelcome visitors dropping by the house while we were out of town, we decided it was alarm time. Back in 2008 when we had the system installed, it really wasn't much of an issue.... they came out as expected and seemed to do a decent job. Fast forward to now when we started having problems with the alarm, a whole different story from our friends at Hue and Cry. Since they weren't actively monitoring the system, they clearly had zero interest in coming out to remedy the problem. We were definitely freaked out about not only another intruder, but we also had serious concerns about our escape artist (aka our toddler who seems to really want to get out to find better parents). Hue and Cry offered us an appointment that was almost a month out. Oh well, on to the first person that could come out to work on the system..... Oh wait, the system can't be accessed as Hue and Cry had it locked with their programming code. Now we wasted $200 on another company that was able to do absolutely nothing for us. Contacted Hue and Cry to try and get some help from them... even explained our dilemma with the possible escape artist.... nothing, they weren't willing to even remotely reset the system to the factory code. Luckily we found another company that was able to do a full reset (unfortunately that led to a very long reprogramming of the system).... Wow, that's a super boring story.... the moral however is try to find a business that prides itself in being honest. I would be ashamed if I ran a business like these guys. Luckily we are no longer held captive as the system programming code is with us now and we can completely separate from them.... felt good to get rid of our Hue and Cry security signs and stickers! And i'm not sure if this is clear or not, but it wasn't like this would have been a warranty fix.... we were fully expecting to pay for their services, but they still managed to leave us furious. read more

Installation was smooth for me many years ago. I will highlight two incidents were I was not impressed. One, when I left a mylar balloon within range of the motion detector and a window open, I had my alarm go off multiple times when out of town due to strong winds. It took several days and multiple police visits before I was contacted. They did provide a credit for the police charges, but that should not have been necessary. The second was around my canceling of the service after moving out and this is part of a wider issue around loose process management within the company. As a result I am having to pay an additional 3 months of monitoring fees and can't be bothered to try and fix it, but I'm not happy about it. They are people and paper based and should use more workflow, email and automation. read more

I highly recommend using Hue & Cry if you are thinking about having a home alarm installed in your house. I spent weeks researching and getting proposals from many other companies before calling Hue & Cry. From the first phone call I made, until the alarm was installed, Natalie, the service coordinator, was great. She was very knowledgeable, informative, and her overall customer service was outstanding. The technicians (Cliff, Nick, and Chris) couldn't have been any better. They were on time, very professional, and did excellent work. I will definitely be referring Hue & Cry to all of my neighbors and friends. Thank you Natalie and Hue & Cry. read more

Got my alarm installed in 2005 and it has been problem-free until now when a door magnet dislodged. Have called the company once every few years with questions, etc., and each time, I have been connected to a live person rather quickly. The staff were always very personable and helpful, even when the call did not result in any additional business. The few technicians who have come to my home, I have found to be very pleasant, experienced, and they answer all my questions (I tend to have several) patiently. They all seem to have worked at the company for a number of years, which is a good thing. Have been very happy with this company. read more

After I bought a business in 2014, Hue & Cry's monitoring service was already in use and I decided to continue using it. I decided to get surveillance camera's installed and signed a lease agreement with them - that was a mistake. I don't believe they are well equipped to manage that segment of the business and I have had several problems including equipment not working or picture quality on display not working due to camera issues etc. The worst incident was today when due to lack of picture on screen I called them only to hear that they cannot come in for at least 2 weeks. The make the situation worse, the rep tried to convince me to just click the mouse and re-log in. Well, they have never hooked up and monitor or mouse for me to log on to. Also, there was never any login or password provided.. Sounds much like those radio ad's of corporation's that leave their customers hanging...Nice!!!! read more

The only positive about this company is the service technician, Cliff. He is reliable, knowledgeable, courteous and very professional. At the very beginning of our introduction to Hue and Cry, there was no assessment by the installer or sales representative regarding our AT&T signal. Because of this omission, we had a non operating alarm system for several weeks. When the system was first installed, the installer was in a hurry to leave. As a result, the system had many malfunctions that needed to be fixed the following week. The sales representative did not return calls once problems were identified. We decided to cancel our contract but were told we still had to pay until the end of the three year contract. After speaking with the president of the company, we were able to get an extender for the poor AT&T signal. That worked for awhile. Recently, we lost signal again. Cliff was able to determine that we needed a software update. We were not informed that the update was needed prior to my calling for service. There is minimal follow-up from the central office. I would never recommend this company. We look forward to the end of our contract, which will be in 2 years!! There's so much more that I can report, but space is limited! read more

Hue & Cry is local (to both San Carlos and northern California) and is responsive. We are very happy with our alarm system and its ease of use, and contacting our sales rep got quick results (we decided we could use an extra key fob). The installer was great, and the second installer who brought us the key fob was terrific as well, and even demonstrated to us a few key features of the system I must have missed the week before. read more

Hue &Cry has treated me with the most excellent customer service a person can ever ask for . Always on top of their game, keep up the great work to the whole Hue & Cry Team. read more

Everyone has been very helpful with answering many of our questions. Cliff was very knowledgeable when installing our security system! Thank you so much we feel much safer! read more

We have been customers of Hue & Cry for over ten years. During that time, they have always been professional and provided exceptional service to us. We recently upgraded a number of our windows to double pane, and Hue & Cry promptly sent a staff member to our house to work with the windows installer. Then, when the installation and painting jobs were finished, they came back to install new wireless sensors on all the new windows. These guys are the best !!!!! read more