I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Excellent customer service! The team was friendly, knowledgeable, and helped me find the right…read morecoverage at a great price. They made the whole process easy and stress-free. Highly recommend this State Farm agency!

Matt and his team are top-notch, customer-focused agents! Highly recommend. Very people focused…read moreand explain options and services clearly.

Needed a new insurance agent when we moved and was recommended to Matt Gross. Lorrie who works in…read morethis office was fantastic! And Matt even called to make sure we had all we needed and to welcome us. They know what they are doing!

I have been a customer since I was 16. I joined my parents policy. My dad has been a customer for…read more57 years. At this point I have been a customer for 27 years. I have owned a home for the past 18 years and in these 27 years I have filed 5 claims. 1 car claim about 2 years ago (I hit a curb in the winter) and 4 roof claims. State Farm has denied all the roof claims and never paid out a penny on any of them. So why is my homeowners insurance being dropped. I should have dropped you in 2018 when every house around me got new roofs after those microburst tornados we had and State Farm said mine wasn't bad enough. How is it possible that the two houses behind mine and the house on the right and two houses on the left and three houses across the street needed new roofs but not mine. At this rate I might as well take all my policies elsewhere. Longevity and loyalty mean nothing to this company.

I am in the Process of switching to Erik Nelson from a very incompetent State Farm office but don't…read moreworry, I won't mention Laura Barrett's name lol. Anyway, Erik's staff spent a long time on the phone with me answering my questions, much of which was done after their office hours. They also sent me a confirming email almost immediately after our call had ended. In addition, they even found at least one error with my policy, even before officially becoming my agent. In addition, I also received a welcome email from Erik the following day which included even more information regarding some of my questions that I asked his staff on the previous day. If this is any indication of the kind of service and professionalism that Erik Nelson's office regularly provides, I am very confident that I made the right choice.

I have been a client of the Curtis R. Monday State Farm insurance agency for over a decade and I…read morehave always been pleased with the level of service I have been provided. Lisa has provided great guidance and feedback when placing claims and asking questions regarding my insurance policies. Upon losing my mother, Curtis stepped in and walked me through the process of making a death claim, even though he was not my mother's insurance agent. Based on my experience, I would highly recommend the Curtis R.Monday State Farm insurance agency.

I have been a satisfied customer of Tom and his office for more than 20 years. He and his office…read morehave provided prompt, courteous, and professional service. Tom worked to keep my premiums affordable while making sure my family and I have the coverage we need. He takes the time to answer questions and explains options in a way that is easy to understand. Tom has also provided valuable advice. Whether it was helping me to avoid a hail damage roof replacement scam, offering guidance when selling a car, or leasing a new car, his recommendations have been very helpful. I highly recommend Tom to anyone looking for knowledgeable, honest, and dependable insurance agent.

I have been with the Tom Porter agency for 25 plus years and they handle all of my families…read moreinsurance needs. The team is professional, courteous and responsive. Service is top notch. Steve H.

I will leave this review on Google and yelp! Agent Miguel Alvarez in was so very helpful, nice and…read moreactually fun to talk to. State farm's texts can be a bit unprofessional when they do not get a payment. I've been a customer for a very long time and I hate when I get a text from them. Miguel was very nice about it made sure I was calmed down and actually even took my payment over the phone. Great customer service keeps a customer so I suggest you keep Miguel and give him a raise!

I have been a client of Angelo Tzinares for many years and I find him and his staff to be extremely…read morehelpful and they take a personal interest in my questions. they have always provided a service far above what you may expect from other agencies. "Jane" has been my contact within the agency since the 1980's and she has always had the answers to any questions I may have and I trust her opinions as to coverage options. Great people to know! Charles Commerford

Great Agent. Tim Pyrcik…read more. The best I've ever had in over 20 years in the insurance world as a consumer Do yourself a favor and call Tim..!! Tim Pyrcik Lisle,Illinois State Farm

Tim Pyrcik was very helpful in getting me what i needed for my auto insurance. He wasn't pushy but…read morekindly offered me other services i might want to add into my plan. Quick and painless.