I found Pure Clean Professionals through a Facebook group and contacted them in July 2021 to do a…read moremove out clean. When I say that it was one of the best decision ever, I really mean it. They were so responsive and professional, we were in a time crunch and they really worked with us. I was so amazed that I recommended them to my friends. When moving into a new place, I contacted them again and they so willingly squeezed me in. I really love this family owned and operated company -- if you're looking for someone to clean your home, move out, move-in, routine, etc., this is the company you want doing the job. I would recommend them to anyone.

Very happy with their prompt, courteous and thorough service. Plan to engage for recurrent service.,read more

I have had Jamestown made for the past two years and can't say enough about that courteous and…read moreexcellent service always arriving on time and they are locally owned business I highly recommend them If you have ever experienced the large national franchises you'll be able to much greater appreciate the small locally owned business in their personal service

When the cleaning lady did not show up, I called and was told "oh we are under new managements and…read morewe don't do any cleaning with a fee under $70.00." Sad to hear if your fee is below $70.00, you just are not worth their time, and without any notice. Be careful if they decide to drop customers with a fee under $100.00, you will also not be worth their time. Not to mention reducing job opportunities. The one star is because you have to make a rating it needs to be minus star!!

Overall, I was unhappy with my experience with Colonial Cleaning Company. I hired them for a…read moremove-out cleaning and a carpet cleaning as well. I was quoted $175-250 for their move-out cleaning and $175 for carpet cleaning. On the phone, I was told that if during the initial inspection of the apartment before cleaning was done, if there was any additional fees due to needing to do extra work or anything more difficult, then they would tell me before getting the job done. I explained several times that we already moved to our new address and lived an hour away from the previous home that we were getting the cleaning done at. I planned to drop off the keys to my previous apartment's leasing office after they finished their cleaning because we have no reason to be in Williamsburg afterwards. Initially, I was informed of a 1:15 scheduling, confirmed via email. Yet, a day prior, I was informed of two potential time slots: 11am-12pm and 12pm-1pm. I urgently called to coordinate due to my hour-long drive, but had to leave a voicemail. They later texted confirming 11am arrival, with the carpet cleaners arriving around 12pm-1pm which I was fine with, I just needed to make sure I let them in and could turn the A/C on for them. The day comes and the two cleaners arrive at 12pm and they were very nice. I opted to leave, understanding they'd prefer not having someone staring at them the whole time. Before departing, I emphasized the need for a call upon completion due to me living an hour away to the gentleman. After two hours at a nearby coffee shop, I returned with water for the cleaners, as it was a hot day. Upon entering, I encountered the gentleman again and explained my intention, but he reassured me that I didn't need to do that because they took a lunch break just before and just came back and that, "[he] knows [I'm] just [there] to check the apartment." I found that somewhat rude, but I laughed it off and left the water on the kitchen counter and went to my car for the remainder of their work. Around 3:50, I noticed their car leaving, surprised by the absence of a call. I assumed they might have gone to their office. Despite the situation, I entered to check. My calls to the company went unanswered, causing concern as their closing time neared. As I waited, I inspected and found dirty baseboards, lingering hard water stains, and filthy window ledges. While their shower cleaning was impressive, I spent 45 minutes cleaning, using only water and paper towels. It was frustrating to handle tasks that were supposed to be covered by their advertised service. Adding to the frustration, I wasn't informed about the payment process, causing additional worry. Despite multiple calls, I received a text at 4:47pm stating they were done and an invoice would follow via email. I hurriedly dropped off my apartment keys before the leasing office closed, feeling disappointed by the lack of a courtesy call. Hours were spent waiting, confined to my car. Eventually, the invoice arrived--$300 after a $100 deposit, down from an initial $400. Upon receiving a text about the invoice, I requested a call due to service dissatisfaction. Suddenly, a $375 invoice arrived, that seems a bit fishy. Furthermore, the way it was explained to me on the phone when scheduling was that it was a flat fee of $175-250 but, I find out it's an hourly charge after receiving the invoice. While I left a voicemail expressing my discontent and asked for contact, I later learned about voicemail issues. Prompt communication about this matter would have been appreciated as a customer. Regrettably, their communication fell short. Sharing my concerns only led to promises of passing them along and a halfhearted comment about potentially receiving another invoice with a discount. There's been silence. Although their team is friendly, I feel let down. I hate complaining, but when I am brought to tears because of a company, I need to speak. I can't help but wonder if I might have been disregarded due to being a non-repeat customer moving out of their area. I aimed to simplify the process, yet I felt like an inconvenience. Amidst trying to reach them and manage other tasks, I found myself overwhelmed to the point of tears. I beg you, Colonial Cleaning Company, not to subject another moving-out customer to this ordeal, especially those with families to care for. The moving process is taxing enough.

Why is the central office so abrasively rude? Especially when trying to sort out something that was…read morethe company's fault to begin with as they kept cancelling and rescheduling appts. at the last minute and ignoring communications altogether. I am not talking about the owner, but just the central office. Long-time and now very dissatisfied customer here after the way I've been treated in the last few weeks. Then instead of trying to find a practical way to fix it, I get abrupt and rude customer service over matters that were entirely the company's doing! I am afraid that I can no longer recommend this company if you want dependable scheduling and even the most rudimentary and basic level of professional customer service.

Joey repaired spider cracks in my expedition kayak caused from stress in the gel coat and when I…read moregot the boat back it looked brand new. The price for the work was very reasonable and I was treated like his best friend. Beyond that this business has expanded into kayak manufacturingAnd the quality of his kayaks are world class! I would recommend this shop for all light craft repair, and if you are looking to upgrade your boat, check them out.