Overall, I was unhappy with my experience with Colonial Cleaning Company. I hired them for a move-out cleaning and a carpet cleaning as well. I was quoted $175-250 for their move-out cleaning and $175 for carpet cleaning. On the phone, I was told that if during the initial inspection of the apartment before cleaning was done, if there was any additional fees due to needing to do extra work or anything more difficult, then they would tell me before getting the job done. I explained several times that we already moved to our new address and lived an hour away from the previous home that we were getting the cleaning done at. I planned to drop off the keys to my previous apartment's leasing office after they finished their cleaning because we have no reason to be in Williamsburg afterwards. Initially, I was informed of a 1:15 scheduling, confirmed via email. Yet, a day prior, I was informed of two potential time slots: 11am-12pm and 12pm-1pm. I urgently called to coordinate due to my hour-long drive, but had to leave a voicemail. They later texted confirming 11am arrival, with the carpet cleaners arriving around 12pm-1pm which I was fine with, I just needed to make sure I let them in and could turn the A/C on for them. The day comes and the two cleaners arrive at 12pm and they were very nice. I opted to leave, understanding they'd prefer not having someone staring at them the whole time. Before departing, I emphasized the need for a call upon completion due to me living an hour away to the gentleman. After two hours at a nearby coffee shop, I returned with water for the cleaners, as it was a hot day. Upon entering, I encountered the gentleman again and explained my intention, but he reassured me that I didn't need to do that because they took a lunch break just before and just came back and that, "[he] knows [I'm] just [there] to check the apartment." I found that somewhat rude, but I laughed it off and left the water on the kitchen counter and went to my car for the remainder of their work. Around 3:50, I noticed their car leaving, surprised by the absence of a call. I assumed they might have gone to their office. Despite the situation, I entered to check. My calls to the company went unanswered, causing concern as their closing time neared. As I waited, I inspected and found dirty baseboards, lingering hard water stains, and filthy window ledges. While their shower cleaning was impressive, I spent 45 minutes cleaning, using only water and paper towels. It was frustrating to handle tasks that were supposed to be covered by their advertised service. Adding to the frustration, I wasn't informed about the payment process, causing additional worry. Despite multiple calls, I received a text at 4:47pm stating they were done and an invoice would follow via email. I hurriedly dropped off my apartment keys before the leasing office closed, feeling disappointed by the lack of a courtesy call. Hours were spent waiting, confined to my car. Eventually, the invoice arrived--$300 after a $100 deposit, down from an initial $400. Upon receiving a text about the invoice, I requested a call due to service dissatisfaction. Suddenly, a $375 invoice arrived, that seems a bit fishy. Furthermore, the way it was explained to me on the phone when scheduling was that it was a flat fee of $175-250 but, I find out it's an hourly charge after receiving the invoice. While I left a voicemail expressing my discontent and asked for contact, I later learned about voicemail issues. Prompt communication about this matter would have been appreciated as a customer. Regrettably, their communication fell short. Sharing my concerns only led to promises of passing them along and a halfhearted comment about potentially receiving another invoice with a discount. There's been silence. Although their team is friendly, I feel let down. I hate complaining, but when I am brought to tears because of a company, I need to speak. I can't help but wonder if I might have been disregarded due to being a non-repeat customer moving out of their area. I aimed to simplify the process, yet I felt like an inconvenience. Amidst trying to reach them and manage other tasks, I found myself overwhelmed to the point of tears. I beg you, Colonial Cleaning Company, not to subject another moving-out customer to this ordeal, especially those with families to care for. The moving process is taxing enough. read more

Why is the central office so abrasively rude? Especially when trying to sort out something that was the company's fault to begin with as they kept cancelling and rescheduling appts. at the last minute and ignoring communications altogether. I am not talking about the owner, but just the central office. Long-time and now very dissatisfied customer here after the way I've been treated in the last few weeks. Then instead of trying to find a practical way to fix it, I get abrupt and rude customer service over matters that were entirely the company's doing! I am afraid that I can no longer recommend this company if you want dependable scheduling and even the most rudimentary and basic level of professional customer service. read more

One hour after they were due to clean my house on Friday, I had not heard anything. I called the company and they said the cleaner was due at 10:30am, not 10am as mentioned in their email to me. The woman with whom I spoke was not pleasant, said they could not clean later in the day, or on Monday or Tuesday. There was a complete lack of customer service or attempt to make things right. Just an attitude and unpleasant behavior. No apology and an unnecessary comment that the cleaner had to drive all the way from New Kent to my house. Not a good company. read more

I called and discussed what I needed done. Given a price for the cleaning and sounded reasonable. Two girls showed up and worked extremely quick and did a fair job. I think if they took just a little more time they wouldn't have missed somethings. Like my utility room all together. Then when I was emailed the bill it was double what I was told. She said that was the fee for two people. I was not aware that the price was per person nor did I ask for two people. So I recommend if you hire them, check behind them before they leave and clarify you want one person so the fee isn't doubled after the fact. Update: This cleaning I had was done last January 2021 and now I get another email with a bill for their cleaning service for January 2022 that I never got. I didn't even call or request a cleaning. I have called and left a message as well as sent an email asking why I am receiving this bill and have gotten no response. Do Not Use this service if you want a top notch service, straight forward bill and a non frustrating company. 2nd update: Company finally responded and said they have two people in their system with my name. I understand mistakes happen, but the whole process could have been avoided by looking at the address that the service was done at. read more

My agreement is under Mara Nieto, they charged us $825 for a "move in" service that never happen at 711 Richmond Street, Williamsburg, Virginia, the house was not ready for move in so we agreed to clean another property of only one bedroom and the kitchen and when we paid them $350 for one and half hours they came back saying we owe them and additional $475 and threaten Mara Nieto with legal action over the phone if we don't pay for a services that was Never done, we end of paying $825 for 1.5 hours of service and even that cleaning was badly done. My wife got the following Text today from the colonial cleaning company, we have it on file: ""Hello there, I'm not sure why you had your husband call us when I had already spoken with you and you confirmed the work completed on June 3rd. I also updated and sent the updated invoice. You paid partial, your husband said you all weren't going to pay the bill, we will have no issue consulting legal action for failure to pay for service completed"" read more

Showed up late without calling and then skipped half the work, and I had requested a deep clean and was prepared to pay for whatever it took as I was having out of town company coming. Very disappointed. After I sent pictures showing the bad job, the owner gave me a discount, promised a supervisor would call me to discuss it, and she would send a free certificate, but I haven't heard back from anyone nor received anything free in the mail. I ended up going back over and redoing just about everything. I have had many cleanings done in my lifetime and can honestly say I have never had a job that went so badly, where the people just skimmed over stuff quickly or skipped it completely. Would not recommend as it wasn't even worth the discounted price I ended up paying. read more

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I recently met owner Maxine Goans and heard about her cleaning business. They're all about service and making the customer happy. When I found out that she also regularly gives away free cleaning to people who are in poor health or in crisis just as a way to give back and bless others, I was motivated to switch companies and give them a try. Maxine came to my home personally to give me a quote, then chose the person who will be cleaning for me. She chose well! Ashley was great. She had a very sweet personality and worked hard. I don't think my house has been this clean since we moved in! I highly recommend this company. read more

I am very happy with their cleaning service of my Airbnb! They are responsive and professional and fairly priced.

They have come out to clean my house once and I have scheduled them again! They did such a great job and were able to accommodate me so soon. I can't say enough about the owner because she is very professional and very kind. Also they don't charge an arm and a leg for service. I will definitely continue to use them! read more

This is a genuinely caring company. I had little notice on house guests and they were able to fit me in as a new customer. The gals arrived on time and worked non-stop the entire time. They accomplished everything on my wish list and did a great job. I am inclined to lock them in as a "regular" in fear they will be in such demand I wouldn't be so lucky next time. Thank you ! read more

I am so glad that I called this company. They were able to perform the job on short notice and left my house amazing. The owner worked with me and advised me about things I hadn't considered. I really appreciated it!! I will definitely use this company again!! The customer service was above and beyond!! read more

We have had Jeffrey clean our home twice a month for almost a year now. He is always on time and is able to work around not only my husband working from home but also my two elementary aged children who now do their class work virtually. He always has a smile on his face and is upbeat and positive even at 8am! Thank you Jeffrey for everything you do to keep our house clean, we appreciate you! read more

This week, especially, I write this review because I KNOW how busy Maxine and Carmen and all the girls, at CCC are. (Thanksgiving and short week). I am SO very grateful for my housekeeper -- Carmen. She knows exactly what I need - and sometimes it is cleaning, but most times it is tidying and straightening and pulling the house back together so I can breath. I have no idea how people do this, alone 　 THANK you God for CCC - and Carmen, specifically - she knows my "hotspots" with organizational issues. And tackles them first. Once they are out of the way -- it is easier to tackle other smaller "fires." I can clean when she leaves (sometimes she has time to clean, most times, I just use her in other ways) and my house is a home, once again. Thank you, God, for Colonial Cleaning Company! read more

I have had bad past experiences with cleaning companies but Maxine and her employees far surpassed my expectations and I would happily recommend this service to close friends and family. Great communication on Maxine's part and her employee, Maria, was personable and professional! read more

Topnotch. Great people and services to match. I look forward to opening the door to a refreshed and clean home after cleaning day. The cleaning teams are so nice, helpful and trustworthy. They understand you and your home and care for it as if it were their own. If there's a problem, they'll notice and tell us about it right away. Also, it is easy to schedule an appointment via phone or email. So convenient and responsive! read more

The team that came out did a great job. I would highly recommend this company.

I had scheduled an appointment with this company to have a condo cleaned that we are renting. On the day of the appointment no one showed up. I called back and was told that someone would come the following day. Well, they did come, but did not do a good job. Many places remained dirty and dusty. In fact, the tenant who is in the condo now complained to me that the place had not been cleaned and was dirty... I apologized to the tenant and will never use this cleaning service again. read more