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    Hull Cash Buyers

    5.0 (1 review)
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    8 years ago

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    Moss Properties

    Moss Properties

    (2 reviews)

    I wont say Moss is absolutely horrible, they have well spoken staff that readily take your calls…read moreand give you any information you need BUT. I rented a property with them in Sheffield and had to go to Doncaster to pick and drop off my during the start and end of my contract. During my stay, (a 6 month contract) in my 3 room flat, 2 out of 3 of the electric bulb holders that lit the apartment were bust. They took 2 AND A HALF months to send someone over to repair it and my apartments living area and bedroom were lit for this period by table lamps. As I primarily work online and am a software developer, I asked them to reassure me that the apartment would have a proper working phone line for my internet connection, and was told that the providers can give apartments there high internet speeds, after numerious visits from BT and Sky we found out that the building was hooked up with a copper wire that was installed in 1936 and that the quality of internet (close to dial up) couldn't be improved which cost me a lot of time and money. Also, Moss has a MAJOR internal communication issue, they tried (and still are) trying to charge me 174gbp because the person who pushed my request in the system did it AFTER the 30 day limit even though I had requested for it well in advance. I also blame this miscommunication to be the fault why it took 2 and a half months to get 2 bulb holders replaced. Lastly, the termination of the contract was the cherry on the top, my bill they are to deduct from my deport is 400 gbp for the Cleaning of the apartment (carpets, oven, fridge, bathroom), replacement of bulbs (which apparently costs 45£ and hour, hence which brings me to the hilarious conclusion that their professional henchman who chargers this amount takes an hour to change 2 bulbs). Anyways, to everyone out there, this is an absolutely honest and straight forward review. Hope you have a better time than I did!

    DO NOT USE THIS COMPANY!!…read more Firstly the fees they charge are absolutely extortionate!! I have used several rental companies in the past and have never been charged so much in my life, if I remember correctly it was around £225 for 'admin fees' just to move in. Then they deduct £120 off your bond after moving out for 'final inventory checks' as standard. They are so quick to take your money on move in but it took just under 2 weeks for them to return my bond, which left me short when moving into my new home. They moved me into the property with a bent key which was supposed to access the electric metre at the back of the property, so I was unable to get an accurate electric metre reading. I was promised on 3 separate occasions by 3 various members of staff that the key would be replaced, however over my 6 month contract period it never was. When I came to move out and cancel my gas and electric of course I was again unable to provide any readings and was over charged due to an estimated bill despite contacting the company twice 2-3 weeks prior to moving out about the key and several times after move out. I was fobbed off and ignored constantly. All-in-all Moss appear to be a professional and classy company, however once they have your money they do no care or value you as a customer and I will never use them again!

    Linley and Simpson - Linley & Simpson Estate Agents & Letting Agents in Horsforth, Leeds.

    Linley and Simpson

    (7 reviews)

    Horsforth

    It's always a difficult choice to downgrade a place, but we had a few issues with L&S so I thought…read moreI'd give a bit of an overdue update. During the course of the year of moving in, I had to get a new contract with these chaps due to a break up, and of course wanted it all sorted swiftly and easily. It was tricky and lengthy to get new contracts set up, which became quite frustrating, but it seemed as though a switch in office staff was largely the problem -the lady who'd been working on our forms seemed to have left so there was no record, the day we visited in person was the final day for another lady (who did her best to help) and one of the office juniors (I think) seemed a little lack lustre/confused so it wasn't an easy task. Our situation was a little more unique, as the landlady wanted to manage the property herself, so there was sometimes confusion as to how to get problems sorted. However, when we needed a cooker replacing and other bits L&S were more swift to act and have the landlady sort it, which is important when you're getting really fed up of eating take away. Although we'd have preferred a little more action from these guys, in hindsight when you're with a truly awful letting agent, you realise how good it is to have items dealt with, within weeks! Finally, the leaving process was really simple, for which I'm hugely grateful. We cleaned the house top to bottom, even washing the carpets, and I prayed to get my bond back. I've had issues with plenty of estate agents, and was dreading having to fight for my money. Not at all -there was a small charge, which seemed totally reasonable as it was for unpaid admin fees, and I received almost the entirety back within a week of the final phone call. Plus, the lady who dealt with the accounts (whom I'd phone many times to pay rent) offered excellent customer service, was always absolutely cheery and bid me good luck in my new home, and happy new year! A really positive end to a slightly up-and-down experience, but I'd not avoid them in the future. All in all, I'd recommend, especially since there are FAR worse out there.

    This is the worst letting agency I ever talked to. I called them to book to view two flats, I…read morecalled several times but didn't get thought. Finally when I got to talk to one lady, she took every detail of me (for their marketing purposes) but didn't do anything which would help mine booking (e.g., which flats I would like to view and when). She even complained about my accent (I've been living in the south for so many years and no one said my accent is a problem for understanding over the phone). This is very unprofessional, I would never recommend this agency to anyone.

    Andrew Cowen

    Andrew Cowen

    (3 reviews)

    I would never, ever, use this company again. In my opinion there is something very shady going on…read morewith the company as a whole. They are also known as land agents Walker Landray, who are meant to be a management company, but in fact are the same company, as companys house proved. Repairs never occur, cleaning never happened, and any sign of anything amiss and they simply wash their hands of it! We had a horrendous damp problem, each and every room was completely covered in damp, we did everything possible that we could regarding, but it was 'our fault'. Humidifier bought, and expensive one, windows left open, I couldn't reach half the windows, but it was 'our fault'. An absolutely hopeless company, please do NOT use, or do so at your own peril!! You have been warned!

    Estate agents are very much of a muchness and usually spoken of in the same kind of terms as demons…read moreand vampires, so its rare to find one which actually deserves a commendation for the services they offer. I've rented in Scarborough for almost six years now and have used Andrew Cowen for four of those years. Its a small, family run business and they usually have a decent selection of properties on their boards to rent - both houses and flats - and they're priced reasonably given the current state of the property market. As a prospective tenant, they happily show you around a property at a time to suit, and if and when you move in, they dont disturb you at all - in four years they've done the annual property inspections and thats the only time they've bothered me. If you do have an issue, such as a leak, which requires their help, they deal with it quickly and efficiently. They are professional in how they deal with you and are happy to help. Of course, as well as their rental business, they also have a number of properties for sale.

    Hull Cash Buyers - realestatesvcs - Updated July 2026

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