I have been a repeat customer at this location for my business. I just dropped off an order of…read morehats, coats, and sweatshirts to be embroidered. I have had these same items embroidered in the past without issues. This time around they placed the logo and name on different sides of the various items. They never said that they would have to do this, and there was no communication from them what so ever. When I noticed that they misplaced the logo and name on my coats and brought them back to the store, the gentleman behind the counter who took my order said he had no notes on the order regarding placement, and that he could offer a refund for these misprints but had to go get his manager George. When George came, he stated that this is why he does not want to let people bring their own items in to be embroidered, because they are too picky. I am not being picky, i just expected uniformity. This was not an issue on previous orders, but now it was. George did not offer anything to resolve this for me. Being a repeat customer, and having just ordered 500 dollars of embroidery, I would have been happy with them simply crediting me for the items that were mis-embroidered, like the one gentleman offered to do. I was going to be ordering dozens of t-shirts from them for the warmer months, but i will no longer being using them. They were rude and acted like i created the problem, when they simply messed up. Everyone messes things up sometimes, but when you do you have to be accountable for it, and most businesses try to keep their clients happy. They do not communicate at all, and never even let you know when your order is ready for pickup, but they have no problem blasting your email with junk. I would not recommend them to anyone, especially a smaller company or individual. They do not care about their clients. If you are somebody that is looking for printing, marketing, or embroidery services, look elsewhere. You will be much happier, and you will get what you actually pay for. Zero stars.

Very professional and attentive service. George was great with a logo I was having imprinted on an…read moreitem. We weren't sure if the article could take the heat of the iron so I left him one of the items for a test run that was successful. We also had to rework my logo so it could fit and George offered great ideas and modified the logo so it would fit on the items and look it's best. Turnaround time was much faster than I expected and the price was a great value. Thanks George for making my daughters wedding Welcome bags look great!