Awesome customer service with Seth and very welcoming from the time I arrived and left…read more Great banking experience! Thank you ICCU..please do not change!

I have been kicked out of my app on my phone 4 times now and I have had to reset my password even…read morethough I've copied and pasted both my password and username three times already. this is very frustrating and annoying that I cant access my own bank account. be better ICCU

Called Troy to refinance my home. Troy was very quick to respond and gave me honest answers about…read morewhat the market is doing. He was very professional during our interactions. I have recommended several friends to him and he was able to take care of all of them. Troy is the way to go!

Troy and his team made the loan process as easy as possible. My situation was definitely not easy…read moreand he had every answer to every question I had. He told me exactly what I needed to do to get in to position to get qualified for my loan! Highly recommend!

My wife and I have done purchases and re-fi's with others but after our experience with Garrit,…read more"Team Mcguire" will be our only source for home finance in the future. Garrit has everything you would want in a loan officer. *Proactive - He really got to know our situation, researched and told us what was truly best for us do. Basically he did more than get us what we asked for he exceeded our expectations and got us a rate and closing costs that were far better than we expected. *Knowledgeable and Experienced - I am one of those internet research type of guys and I have to tell you I have been researching a re-fi for our house for about 2 years now. I talk circles around most big bank agents that have approached me in the past. Garrit however was another level and was very eager to not just tell me how it is but to take the time to make me truly understand how everything works and the different options available. *Upfront and honest - Not much to elaborate here except that Garrit tells it like it is, but always from a positive angle and never from a viewpoint of defeat. An example would be something like a credit issue.... Garrit doesn't run, he gives you the facts and puts you on the track to repair and achieving a goal of financing (in our case re-fi). *Fun - Just a good guy to be around... one of the few people I have met who can maintain the highest levels of professionalism balanced with a positive, fun and energetic attitude. My wife and I could go on and on here... but we will just leave you with the following. If you are buying or re-financing in California take the time to contact Garrit McGuire at Academy Mortgage... you wont regret the decision. Paul and Heather Everett Livermore, Ca.

I dealt with Traci and she was wonderful. Very informative and transparent from start to finish!…read moreTraci and team answered all of our questions. I emailed Traci on multiple occasions and she never failed to answer our questions. The loan closed very fast and was able to get into our home . Thank you Academy Mortgage for the wonderful loan experience! I will recommend you guys to family and Friends in the future!!!

Been with them since 1972. They could easily put up a sign,…read moregood luck if you want expert, friendly service. They have changed significantly over the years. They truly have little or no knowledge. The mc Millan Linder office is closed for lunch, REALLY? Not considering the customers at all. I was told they didn't have enough employees to be open at lunch. Website does not indicate that!!! No drive up window available either. What a waste of a building. They should close it. No,,,,,,,I should change banks. AND I assure you they could care less. They offered to help me close it.

I haven't been with them very long but I'm already ready to switch banks. None of the workers are…read moreon the same page. I go into the Eagle branch one of the workers isn't wearing a mask during this pandemic. The others are goofing off and I was kinda rushed. One lady that was helping me kinda just pushed me to the next person and there was no one else the lobby.

Gwen and my refinance team was out of this world amazing! When I decided to refinance my home I was…read moreapprehensive and annoyed at the thought of collecting all my documents and running the hamster wheel to get all the finance items complete. Day one, David contacted me to ask me a few questions, not but a few hours later and 8:00 at night, Gwen emailed me with my refinance options and that night, not but three hours after David called, I was ready to roll with the refinance. It kind of happened on accident and because the team was so on-the-ball, I rolled with it, pun intended. haha The experience felt like I wasn't experiencing anything. This is a good thing. I went on with my life and I would receive an email from the team asking for an item or two, I would send it, and I moved along with my life. This happened about three times, went in to give a signature, and poof, Gwen sent me my closing day, which mind you was moved up by 9 days because they were so prompt with their process. I understand that this process might be a bit more daunting or consuming for some people, for me it was seamless and surprisingly easy. I will admit, I am organized and have all the paper work that is needed ocd, organized in my office, this helped the process for sure, I didn't have to hunt. Another thing that helped make my process easier, response time. I never sat on their emails, I would email within minutes of receiving communication. The story ends like this, use Gwen and her team. They care and they work hard for you. I even received a call from David two months later to remind me that my first mortgage payment was due. I felt this was the rum soaked cherry on-top of the refinance cake.

Worst home buying experience EVER! AVOID AT ALL COSTS!!…read more I was referred to Waterstone mortgage by my real estate agent. Wow that was a mistake! I couldn't have done a worse job if I had tried. Barb Perry and her "team" were unprofessional, useless and didn't seem to care at all about the money I was giving them. "Minimal effort for maximum reward" must be their slogan. They were extremely inexperienced, petty and reactive during the entire process. They had 2 months to do a decent job on my loan. They obviously procrastinated and bumbled my entire loan. I was told I would need 6,000 dollars to close. There were too many mistakes to mention on the closing documents. Last minute errors were being corrected. Even at closing the errors were still in the documents. . They had 60 days to get my loan documents right and they still couldn't do it. Then the day of closing I had to bring a total of 12,000 dollars to closing. How in the hell so you underestimate 6 THOUSAND DOLLARS?!?! After we signed all the documents they asked if I would like to fill out a survey. Oh boy would I ever. I wish I could have wiped my butt with it. I filled out the survey and could have started a fire with it I was so mad. To add insult to injury They sent a 5 dollar bucket of popcorn with their business card plastered on the front to my place of business as a shameless act of advertising. I was not impressed but rather embarrassed and offended. There is no way I would ever refer anyone to Waterstone mortgage. I'm kind of upset it took me this long to write a public review about them. The only reason I remembered is because I'm still on their mailing list. When I have specifically and in no uncertain terms made it abundantly clear that I wanted no further contact from them whatsoever. Barb Perry aka (Carol Baskins) just sent me an email today asking if I wanted to refinance. WHAT?! ........ No, no, no, no, no no no no no no no no NNNNNNOOOOOOOOOOOO!!!!! Not only no but HEEEEEEEEEEELLL NO! So please. Don't use Waterstone Mortgage. They are literally THE WORST!!