I have been using debt reduction for about a year now and so far it's been great. I would highly…read morerecommend this company if you are looking to pay your debt off without it ever affecting your credit score. A lot of other companies out there will tell you it won't affect your credit score when you join and it does. with debt reduction its guaranteed not to affect tout score in any way. also, customer service is very professional. Highy recommended using them !!

Wonderful and easy streamlined experience. Stephanie is very kind and patient. She explained…read moreeverything, helped me file forms, and, was all around very professional. I feel very good about this decision and recommend this company to anyone needing debt consolidation services.

ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have a HELOC with ICCU, my payments are always the 25th of the month. Last month, I went into the…read morebranch and deposited a large check and paid it off completely 5 days before the due date... or so I thought. I told the teller to pay it off, I wanted a $0 balance, as in "I owe you nothing". I made sure my app showed $0 balance before leaving. I should also note that this took way longer than it should've. I guess I didn't realize how many hoops I'd have to jump through to deposit one check and pay my debts. Then ---Today I got a call from the branch expressing urgency which seemed strange. Called back (directly to the branch, not the number they called me from, to ensure this wasn't a scam) They said while my account has a $0 balance and it reflects this in my app... I have "past due interest for September" (even though I was in there to pay it off October 20th and "upcoming interest charge for October", due November 25th. I told them there must be some mistake because I paid this off completely last month and my app shows $0 balance with $0 due. Well, apparently it's not a mistake. Their app just doesn't reflect the interest only balance AT ALL so in their system, I'm late on September's interest payment and I owe for October interest as well, due in a week. My questions are -- 1. Why would this not have been brought up in the branch when I came in to pay the account balance off? They didn't even ask me to clarify and 2. Why doesn't this amount reflect in the app. Their support had no answers on either except to say that's just how the app is and the teller must've misunderstood because "paying the balance to zero dollars is not the same thing as paying it off" -- no joke, that's verbatim what the rep said!! Furthermore, the support rep told me they would wave the interest for the confusion, put me on hold and came back retracting that statement saying I needed to pay the interest charges to truly reflect $0.00. Completely ridiculous. Take notes, ICCU. This inconsistency on true balance is not acceptable and I guarantee I'm not the only one this issue will cause confusion for. If there's interest due, that should reflect on the account balance once it's due. Had we not addressed this within a week, they would've negatively reported on my credit for being "24 days past due on September's interest" when I literally no clue there was ANYTHING DUE AT ALL! Additionally, the support rep had issues submitting my payment successfully today and put me on hold. Then came back on confirming it was processed, except now that I've paid what I supposedly owe, my app is showing a credit of said payment amount in my savings account and no history reflecting this payment to my HELOC account at all so I had to call back and ask why and confirm the payment applied where it was supposed to. That new rep was super confused and put me on hold for another 15 mins to investigate --I'm now being told it's been addressed/corrected and applied to the right account and this was "just a fluke", but that's a big deal, putting my credit score at risk with potential reporting. WTH, seriously. I'll be looking elsewhere for a better HELOC

Everything, fast friendly. Will be back. Jasmine was very…read morefast at our loan and efficient.

Great customer service and very friendly. Fast and simple to get approved. I recommend this to…read moreanyone that's needs a loan.

We had an amazing experience with the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

What an amazing team that work with you to get your mortgage done in a timely matter. Very…read moreresponsive to any question you might have as well. I'd highly recommend them.