After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

no star they like to waste your time meagan especially i called ahead of time with a request they…read moresaid come in then told me something totally different do not trust this branch if you get meagan run!!! not a nice lady she was very rude and condescending

They're friendly, accommodating, and quick! But.... The best part is when you call Dart Bank for…read moreany reason, you're put in contact with the a real person! Not a machine and not a foreign country call center! Even better, they're super friendly on the phone too!!! Best bank ever!

I use this bank for my job so we have a business account there and we are out of deposit slip and…read morethe teller John and Branch manager Damion are the two most rudest and disrespectful people there how can you tell someone that it is not there job to educate the patron on their account so I guess if you don't know your account number don't use them two cause they can't help you s

Impossible to communicate with. They Never answer the phone and don't call back. Calling a member…read morerepresentative is next to impossible. I am going to change credit unions.

Great credit union, been with them ever since I was 14. They got great staff and great customer…read moreservice. If I was you, I'd get a account with them.

Once upon a time the credit union was a place worth doing business with. In recent years it seems…read moreas if the go out of their way to implement changes and policies that make things as difficult and time consuming as possible. You cant even stop in for a simple transaction (get some cash or make a single deposit) at most branches anymore. You are required to sign in on a kiosk and enter a bunch of information before sitting with all of the others stuck in the same asinine system. After what is usually a considerable wait time you finally get the honor of seeing someone to complete your transaction. Every day they seem to add new required "rules" that do noting but erode customer service. Look elsewhere when making your banking decisions.

Won't ever do business with this branch or 5/3 as a whole after dealing with them. We asked them…read moreto be removed from their solicitation phone calls which they refused to do. Like clockwork we'd get solicitation calls from the local Mason branch even though it was noted in the file that we didn't want to get them. Then they started adding all these fees to their banking. So since the other 6 local banks didn't have fees we figured it was time to switch. No more annoying calls no more fees all over the place. This branch couldn't even close out our account properly. 10 days after we closed the account 5/3 hit us with a fee for being under their limit (of course the account is at $0. because we CLOSED it) and we had to argue with them over that. They seem to be a combination of dishonest and incompetent. I'm glad we moved our money elsewhere.

Have been with this bank for years and have been well pleased. Between mortgage, checking,…read moresavings, etc, we wouldn't go anywhere else. I just added a business account, and again it was quick and painless. Great people at this branch who always know me and make me feel valued as a customer.

fifth third reduced my credit card by $10,000 even though i have a near 750 credit rating with…read morealmost no notice after 13 years! unbelievable! i had that limit for years! today comcast gave me a late notice on a payment. even though i paid a comcast bill electronically on feb 3rd,it will not clear until feb 11th. totally unacceptable. it takes 8 days to clear. they use an atari computer system it seems. it debited my account on the feb 3rd. comcast is threatening to cut service! as a well known financial speaker thousands of families and individuals on personal finances, i am advising existing clients of 53 and potential clients to not use 53rd. i tried to call idris, but as usual it is closed. although i am one customer i will advise clients to not use this bank! poor poor service! moving my account to msfcu, pnc or dart or where ever i can find high quality service. really a very poor bank!

The people at this branch are something else, very loud and obnoxious, very unprofessional, and…read morevery "diverse" if you know what I mean.. Stay away. There are plenty of other locations.

FNBA is all about the money. I live in Bemidji Minnesota, We had a devastating storm come through…read morecausing serious damage. The governor declared an emergency, but FNBA won't defer my payment for one month because FEMA didn't declare an emergency. I have damage to my house, trees on top of vehicles, and have no idea how long the insurance process will take. Just wanted a little help. They offered to skip this payment as long as I paid more than my payment the next six months. Times are hard. and I don't think this is right.

My experience with Marcus Gorham at FNBA was extremely frustrating and unprofessional. I didn't…read morechoose him--he was assigned through the lender--but after what happened, I wish I had never been placed with him at all. All of this unfolded on the actual day I was supposed to sign and close on my house. Instead of a smooth closing, everything collapsed because of major discrepancies, miscommunication, and Marcus's unwillingness to help. We were ultimately unable to close, and the day turned into hours of confusion, stress, and financial uncertainty. When problems arose, Marcus was openly combative and condescending. During the three-hour call we had trying to sort out the issues, he told us we were "lucky" he was even speaking to us because he "never talks to borrowers." His tone was dismissive, rude, and at times mocking--he even laughed at my dad while we were trying to get clear answers. He also spoke down to every woman involved in the call, and it felt like he was more interested in asserting authority than resolving the situation. One of the biggest problems was the "numbers" he kept insisting were final. He repeated that "the numbers are the numbers," even though the numbers he referenced were never provided to me, did not match the final documents I reviewed online, and did not match what the transfer office had printed for me to sign. The discrepancy was nearly $10,000, and no one on his side would explain it or claim responsibility. A large part of the mistake involved a $5,000 gift from my parents. That money had already been deposited into my account and included in my verified funds, yet Marcus treated it as if it were supposed to be brought separately to closing. This was communicated multiple times to the lender--who was in contact with Marcus--but the error persisted and was presented to me as a last-minute crisis I somehow needed to fix. I had no way to come up with another $5,000 on the spot, and this misinformation was a major reason my closing fell apart. On top of that, when I needed my appraisal transferred to a new lender, Marcus refused to release it despite having clear proof of payment: my bank statement, my receipt, and the full appraisal packet. He insisted I "hadn't paid what was required," even though I had documentation. My new lender immediately sent a transfer request, but Marcus repeatedly acted as though he was still "waiting" for something else. Overall, my experience with Marcus was defined by hostility, poor communication, inconsistent information, a refusal to take responsibility, and an unwillingness to work toward solutions. His behavior not only derailed my closing day but forced me to switch lenders entirely. Based on my experience, I would not work with this broker again nor recommend him to anyone.