This bank completely screwed me on my PPP application. They failed to even submit it and now the…read morebranch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. Key is headquartered in Cleveland....once I found that out it all made sense. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara. Switching to a smaller regional bank.

I pulled up to the drive thru ATM with my mother, and inserted her bank card into the slot. The…read moremachine proceeded to eat her card, and we couldn't remove it from the slot inside the ATM, so I went inside for some assistance. All three bank tellers were available as I was the only customer inside, yet none of them were willing to help, and told us to go elsewhere to get another card and that her current card that was stuck in the machine would be returned "eventually." Awful customer service, and I highly recommend going elsewhere.

Most tellers are nice, but they are not all trained the same. Some tellers let you do certain…read morethings and others don't. It's hit or miss what kind of service you'll receive. I use Chrome for my personal checking and auto loans. They are typically great to work with. This location does have a drive thru with two lanes which is nice but no outdoor ATM. I prefer to do most of my banking online, app is great.