When we opened an account at this credit union, we were hoping to receive old fashion good…read morecustomers service. Sadly, the service, accuracy and answers to any questions differ depending on who you talk to, what kind of mood they are in, day of the week, weather conditions and at least a dozen others things..Their motto is " The customer is ALWAYS wrong!!!"

Prior to opening my account, I was warned that the Pittsburgh Federal Credit Union on Brownsville…read moreRd. was an awful place to do my banking. In all fairness, all of the tellers I have dealt with have been pleasant. All except one, and the includes the alleged CEO. The older woman teller with the glasses and the short hair (whom I am assuming is the manager) is the most terse, unhelpful, and poorest communicator I have ever come across in my 35 years of transacting. She is quite unpleasant and exudes a harsh and uninviting aura that is certain to repel patrons from this establishment. The last straw was today when she told me that they were unable to deposit a 3rd party check that was endorsed to me. The establishment itself is grim and dingy. Based on the decor, it looks as if it has not done any renovations since the 1970's. Their online banking software is abysmally archaic and out of date by at least 15 years. Furthermore, they are habitually slow with processing deposits electronically. I have also seen first hand the apparent unscrupulous methods in which they Collect unjustified fees from certain patrons. I feel bad for the other pleasant employees that work there, as one can only assume they must endure a good deal of unnecessary stress and just put up with it because it's a job. I wonder if they have ever been investigated, because surely I cannot be the only one who has made these observations. If possible, find somewhere else to do your banking.

the staff at this bank are first rate. they have always been extremely nice and professional , and…read morehave stopped scammers several times from getting into my account. bravo.

The staff are really helpful…read more Their infrastructure is lacking. Their atm does not accept deposits. Their online platform has a lot of glitches. I think they need to add common tools that other credit unions provide.

Zero stars. I've lived in this neighborhood of Carnegie for 32 years. They told me that I can't…read moreopen up a debit or savings account with them because my mailing address is not the same as where I live and they need mail from an address in the area because they are Community Bank. I have never ever heard of a bank, not wanting to take somebody's money. They were not helpful at all and didn't even seem like they knew what they were doing. Terrible experience. it was actually quite comical.

Dear Sir, Larry Davis and Susan Davis on CHECK # 7725 in the…read moreamount of $592.00 was mailed 11/20/2023 was mailed on Policy ID 6022-342 and was concerned waiting for check to be completed to bank. Please call our home phone @ 304-927-1457 this sent to your Work : (304) 527-2411 I'm not sure what i need to do to correct our acct please call us to correct our acct . Thank you for notifing please call me @ 304-927-1457 or cell phone 304-531-7164 . Larry Davis 1389 Charleston Rd. Spencer, WV 25276

Nice place to do business. Clean and very friendly. The staff gives good service to clients.read more